Desert Club ResortRental Guest Reviews

Ability to make reservations using my Holiday Inn Club member points

I am an owner at the desert rose Club vacation in Las Vegas. I paid a lot of money for my timeshare and I pay taxes and maintenance for this property. I decided on a Sunday to travel and stay at the resort the following day however I could not book my room because there were no Orange Lake Club member agents available to assist me. The people at the Holiday Inn reservations are unable to book my member points. They suggested that I book regular room rates with my credit card to assure that there would be a place for me to stay when I arrived. They said that they were sure that the Orange Lake Club would allow me to transfer and use my points for that room. However the next day I found out that there is no communication even if there are rooms available at my Resort if the allotted number of rooms for club members has already been booked they will not allow you to use your member points. This is not what I was told how my ownership would work. There were rooms that were empty at my Resort for the days that I wanted to be there however I was not allowed to use my Holiday Inn Club member points to reserve them. That is wrong. I'm investigating selling my ownership.

Nice place with friendly staff poor bed quality

When I stayed all the people at the resort we're very nice if we had an issue they were right there to help us. The beds were very hard and not very comfortable this is something that should be improved.

stay over

We used this resort for our last day in Vegas on a vacation to the area/California. The resort was nice and had everything you need on site with laundry in the room, grocery store,restaurant and bar. The resort is a short walk to the strip and they also offer shuttles which were always on time which was nice. I would stay here again and recommend it as far as an alternative away from the casinos and gambling if that is not your thing.

Front desk staff are wonderful!

This is our second stay at the Desert Club location and we were not disappointed. The rooms have been updated and are quite comfortable. The washer and dryer are nice to have to avoid packing too many clothes. The kitchen is not designed for cooking, but works for minor things: pizza, scrambled eggs, sandwiches, etc. The restaurant on site is probably best for burgers or something simple, we ate there only one night and my chicken was OK, my husband's steak was very tough. But with so many wonderful restaurants in the Las Vegas area, this is a very minor issue. The best part of the Desert Club is the staff, they were all helpful and friendly, from the front desk to the restaurant. I was especially impressed with Noel at the front desk who went out of her way to be helpful and listen. We would definitely return to this Holiday Inn if we return to Las Vegas again.

Relaxing

Great oasis in the midst of vegas. I loved being close to the strip but away from the congestion.

Perfect Hotel for families visiting Vegas

we had a great experience at Holiday Inn! The kids love the villa!

It's a holiday inn, enough said!

Needs a lot of upgrades, in a bad area of town, lighting ng in the room is very poor, perhaps so you don't see the room?

Highly Recommend!!

Very clean, proximity to the strip was great. Price was good!

Great Location

Great Location we walked to the strip daily . Service was excellent staff was very helpful

Vegas

Large Villas with all the amenities, staff work well to cover every eventuality. Noise from some of the air con units is a little disappointing. The best thing from the resort is the peace and Tranquilaty with the added bonus of quality security