David Walley's ResortRental Guest Reviews

Staff handling of power outage

We stay 5-6 times a year for 3-4 days. power went out the first night and never receive and phone call follow up from staff about anything on what was going on. We spoke with the manager Will Sunday after we checked out and He was amazing went above and beyond to make things right. Would hope they find more staff with his sense of customer service it is truly needed in today’s world

Wonderful Stay and Excellent Service

I had a wonderful stay at this hotel. The room was clean, comfortable, and well maintained. The staff were very friendly and helpful throughout my stay. Check-in and check-out were smooth, and the location was very convenient. Overall, it was a great experience, and I would definitely recommend this hotel to others.

Next visit again

Great hotel and comfortable stay in hotel and good friendly front desk

Wonderful Stay!

Our stay at the Holiday Inn Wally Hot Springs was amazing. The atmosphere was incredibly relaxing and beautiful — quiet, peaceful, and exactly what we needed. It was the perfect place to unwind and recharge. Brittany at the front desk was especially helpful and polite, making our experience even better. We will definitely be back soon!

Not a good experience

The front desk called us 3 times before 10 pm because of the noise, we’re having gatherings and having fun and the next door banging our door. The front desk didn’t do anything about it. Ruined our gathering

Not sound insulated

Have stayed many times as an owner in one and two bedroom units. This stays was on the Aurora building in a one bedroom lockout unit. The lockout door was NOT sound or light insulated and the neighbor was a loud drunk person. The front desk attendant was wonderful and did her best to mediate, but some people are not cooperative. It was an unpleasant stay and way too much money for that experience.

bug in my bed, Mold in the shower, I got pictures

Worst stay in a motel I’ve ever experienced horrible service staff was rude made me wait at the counter Until they finish their cigarette, they waited there for 15-20 minutes As I was getting checked in, they were complaining about another guest who complained about a room, said some horrible stuff about the guest got to my room. The bed looked like it was slept in. Shower had mold when I as woke up At 8 AM in the morning, pounding and drilling in the next room to do the handyman fixing stuff there was a Bug crawling across the The bed next to me I have a video of being woke up that early and pictures of the bug the mold in the messy bed that had looked like it was slept in The manager was polite, but tried blowing off the fact that his guy should not have been banging on the walls at 8 AM when I’m trying to sleep in for a room I paid for He tried justifying the fact he was working they shouldn’t have people working on rooms next to customers that early in the morning they can wait till noon Then he tried gaslighting me on the mold in the shower. Tell me it’s not that bad. It’s hard water stains, hard water, or mold. Either way those showers should be cleaner. I have hard water at my house. My showers don’t have brown nasty corners growing in them because I clean them on the daily. It was disgusting. I felt like I was sleeping in a budget in or a motel six you guys should be embarrassed.

Not worth the price

This is a great hotel for families to be outside in the pools. Super busy with alot of kids yelling, splashing and being tossed around the pools and in and out of the hot tubs. Not super relaxing but that isn't something that can be helped when they are busy, and I understand as a mom. But the room itself was a major disappointment. We were put in an ADA room and the shower head was horrible. Super low and couldn't be moved up higher and it wouldn't stay in place. There was also mold all over the shower curtain like it hadn't been cleaned in months. This was supposed to be a special stay for our anniversary and was a complete waste of money. The steam room was great though...

Comfortable Bed and Quiet Room

We especially enjoyed the hot spring pools. The restaurant was fantastic as well.

A Spa Experience near historical Nevada

We really enjoyed our stay at this resort. The staff was quick & responsive to our request for a late-check-out. Mental note though, to ask whether the room keys are reflecting this or whether guests need to come back so they don’t get locked out. The room temperature was warm and pleasant upon walking in and we immediately headed over to the resorts’ amenities to maximize our time as we arrived in the evening and the last entry to the springs is at 930pm with 10pm closing time. We picked up some food for take-out which took longer than was promised. But we finally got to enjoy the pools. Our nights’ sleep was excellent, the mattress was comfortable and pillow amount and bed size sufficient. We had an AC in the room which drowns out some of the noise of the adjacent rooms as there is a connecting door in the suite. The kitchenette provided self-sufficiency and the outdoor balcony outside time in the morning, which was a welcome bonus. The his&hers sink in the bathroom was a hit and we wished we could have stayed longer.