Cape Canaveral Beach ResortRental Guest Reviews

Not the resort experience we were anticipating

I was deeply disappointed with our experience at this resort. Although the rooms were very clean, spacious and comfortable, the front desk service was very disappointing. We found out upon arrival that we were supposed to text in order the “get on the list to check in.” I was never notified of this process prior to our arrival to the front desk. It was an hour wait to check in. It took almost then 20 minutes to check in once I arrived back at the desk. My other encounters with the front desk were equally disappointing. I truly think it was very understaffed. I received no notifications throughout our four night stay as to how things were going and if there were issues as I have had with other chains. I also did not receive any information prior to checking out as is typical for any hotel of my anticipated charges. In fact I had to ASK for a receipt. The views, quiet atmosphere and rooms made the experience a little more pleasant however (recommend beach view). Also the restaurant staff and tiki bar staff were amazing.

Perfect family getaway

Excellent hotel staff, amenities are top notch! There’s so many activities including access to the beach there’s no reason to leave unless for shopping or sightseeing. This wasn’t our first stay and definitely will not be our last! Counting the days until we return!

Florida2021

Building 3 - gate to walkway locked after 3-4:00 pool party; frustrating; cleanliness of main pool bathrooms was poor; not extra items such as toilet paper, paper towels, no hand towels for the 2nd year in a row; room service to bring these items was great one time and very poor the next time.

Good. Could be better.

Good hotel - poor customer service. Under staffed and very slow.

The staff at the front desk is terrible

The slide didn’t work. The lazy river didn’t work. We finally got our notice to check in at 4:30. Check in is advertised at 4.

Great family hotel!

Wonderful place to stay on a recent trip to take our grandson to Kennedy Space Center. Enjoyed miniature golf and the lazy River. This is a great place to stay for family with multi generations

Local Vacation

If you are looking for a place that has everything you need, this is your spot.

Thought this was a beach property

The IHG website shows this as a beach property. We were no where close to a beach. Our room didn't even have a viewable window to anything. Very, very disappointed in this property. Felt like we were on an industrial compound, not a beach resort. This was a waste of 35,000 earned priority points.

Nothing fun is open.

So I specifically have a screenshot asking the online representative of the kids area is open, they said yes. Arcade- closed. Playgrounds- close. Outdoor play- closed. Water slide- CLOSED!! When I told the front desk about the miscommunication they literally laughed. We traveled to a local arcade and bowling alley. Which I highly recommend.

Great location and rooms, customer service and food lacking.

Had an issue with my reservation. Was told a rate which I agreed upon at check in. At check out was told I owed $78 more which I did not agree with and was told other wise the previous day. Was told management would reach out, they never did and the $78 was charged to my card without my authorization. Still waiting for management to contact me. Restaurant wasn’t the best. Super limited options, especially breakfast. Mediocre at best