Cape Canaveral Beach ResortRental Guest Reviews

It’s a timeshare.

I felt really uncomfortably pushed to purchase the timeshare. The restaurant and tiki bar was open from 11-6 . Why couldn’t it be open for breakfast and dinner?

Nice Hotel - Marginal Staff Quality

The facility is very nice. The hallways and rooms are in good condition and the elevators are in working order. The pool was clean and the grounds were kept neat. The staff leaves a lot to be desired. For example, on check-in I was the only person in the lobby but yet had to wait 15 minutes for the check-in phone call to begin my stay. The lady at the podium simply stood and looked away. Once I checked in via mobile phone the lady at the podium directed me over to another desk where I would be solicited time share packages and eventually a room key. All this was quite uncomfortable to my wife and two children as they remained outside in our idling car for a supposedly easy, fast mobile check-in. Another observation to share is the food cabana by the pool automatically charges a 18% gratuity on purchases. This is for anything handed to you. I can understand such a fee if a waitress was involved; but it is totally unacceptable to be charged for counter transactions for cokes or water.

Great place

Great place to stay, friendly staff and great amenities!

Everything was perfect

Yess room was great the bed was very comfortable the employees are very friendly

Great value even during Pandemic

Excellent stay! Beautifully remodeled suite. Great amenities even though some were closed due to the Pandemic.

weekend staycay

hotel restaurant could open earlier than 11am and close later than 6pm on weekends. We were forced to go off property for breakfast and evening dinner.

Roomy and Clean

The entirety of our stay was fabulous. Every interaction was pleasurable and the pool area was outstanding.

Great for the Family

Had a quick getaway with 3 of our grand children. The water amenities were fantastic, slide, kiddie pools, lazy river. All clean and not over crowded!!

Roaches, No Ocean Views, No Slide, No Pina Coladas, Rude Staff

I rented an "ocean view" room. The ocean view is a grassy backyard (Pictures attached). Behind the backyard was the beach but you cannot see it from the room. I had roaches and large beetles in my room (Pictures attached). The main reason why I rented this hotel versus others is because of the slide. My stay was for six nights- checked in on a Monday and checked out Sunday. The "slide days" are only Thursday- Sunday. On Thursday the slide was closed because there was a "missing part." Friday and Saturday it was only open from 3:30 p.m.- 5:00 p.m. It was such a disappointment for my kids. The pool and pool bar are open from 10:00 a.m.- 6:00 p.m. At 4:00 I went to order a pina colada and they ran out. The bartender very rudely told me I should've gotten there earlier. No, the hotel should have enough product in stock that they don't leave their vacationers without the number one tropical drink. Another huge disappointment. When I spoke with the customer service manager to complain about the bartender's response she started yelling at me and asked if she should fire him. Very strange response when she could've just said she would speak to him about how to treat customers in a situation such as this. Overall experience was terrible.

Slightly disappointed

Accommodations and cleanliness were spot on. Only disappointment was to arrive and then find out all amenities were closed, pool was only open from 10 -2 and 3 - 7. Restaurant not open and only had access to outdoor tiki bar from 11 - 6. While I completely understand and appreciate precautionary measures due to pandemic, it would have been nice to be told of closures when booking. Instead when I asked about amenities I was told they were open but had restrictions with number of people and times...never that they were closed . When we asked staff about amenities they were not very courteous. Large slide to pool for some reason is only open Thursday - Sunday and very limited hours, we arrived on Wednesday no slide, Thursday waited till 11:30 when it was supposed to open only to find out it was closed for maintenance...only found that out after asking front desk and those employees monitoring pool gate. We then decided to trolley out to beach only to find all chairs/lounges stacked and tied up so we couldn’t use. Again when I asked front desk they just said “The pool and lazy river are open”. We were there for 5 days and only had the pool. Definitely not what we anticipated when booking.