Cape Canaveral Beach ResortRental Guest Reviews

Diamond in the Rough

This was our first time staying here, and overall it was a mixed experience. The hotel itself is older in construction and definitely shows its age. We stayed in a handicap-accessible room, and unfortunately the bathroom was very outdated. There was visible rust and mold on the handicap shower seat, and mold in the shower area as well. The rooms are clearly in need of renovation and updating. There are only a few rooms that have ocean front/view, so make sure you know what rooms you’re booking when purchasing them. That said, the staff was extremely kind and welcoming, which we truly appreciated. Customer service makes a big difference, and everyone we interacted with was friendly and helpful. Any issues we had were addressed timely. Only downfall was no late checkout- even after explaining the circumstances with a child on the spectrum, housekeeping knocked on the door 4x before normal checkout time to remind us when checkout was. The location was a major plus — very convenient to the Space Center, and we loved being able to watch the cruise ships come in and out. For the price, it was a decent value, but the property would greatly benefit from updates and better maintenance, especially in the bathrooms and kitchen area. Also, wished that the pool and lazy river were heated. They were freezing when we went. With some improvements, this place could be much better because the location and staff are definitely strong points.

Motel 6 made over with five star prices

This is one of the worst hotels we ever stayed at, and we’re truly disappointed at the hospitality. Everything at the hotel is an up charge even though you pay an extra fee for amenities that aren’t even accessible at the time of your stay please note if you’re staying here this hotel is also cashless so you cannot use cash. You have to use credit on anything you do. They also charge your credit card $115 for for any extras you may need and then if you eat in their restaurant, they don’t even take it from that money they charge it your credit card then again the staff was very rude and not helpful at all not pleasant. The hotel was more or less empty when we were there, but the Holiday Inn express across the street was packed and I know why now this will be a one and done for us. Do not recommend this at all.

A Wonderful Vacation Locay

We greatly enjoyed our stay at this resort. Beautiful, clean beach as well as pool area. The facilities are well maintained and clean. Every staff member was welcoming and helpful.

Highly Recommend ! Great place to stay

We had a group of nine! We were very happy with our suite, beds, and pool area, and we stayed around the bar-pool area all day. Great place to stay. You can be entertained all day throughout the hotel. Our food/drinks poolside was spot on. Very clean rooms. Nice atmosphere to stay... We will definitely book again.

2 Rooms, mold in one, the other smelled terrible.

The first studio villa we got had mold or something on the ceiling. We noticed it later at night when taking a shower. I went to the front desk and told the lady and she found us another room. This was around 12:30 at night. We moved rooms with our 7 month old because we didn't want it to cause any raspatory issues. The next room we got to smelled terrible. I felt like I stepped back into the 90's at a run down Motel 6. This was the only other room available, so we took the smell over the mold. When we got home and unpacked, we could still smell the smell of the room on our clothes...

Stress Free Stay

My wife and I booked a room here the night prior to a cruise. The location is about as convenient as could be in relation to the proximity to the Port Canaveral cruise terminals. The staff was welcoming and the ambiance was that of a typical Florida hotel; however, this one has a very resort-style feel. In addition, we took advantage of a round of complimentary mini golf. There are a handful of restaurants/bars nearby, but the resort does have its own. The only problem was that it closed too early for us to check out. The room was easy to find, accessible and clean. The bed was comfortable and we barely heard any outside noise. We will definitely stay here again in the future.

Love Holiday Inn

Love Holiday inn Like the location, friendliness and convenience

Good but I had a few problems

The property is beautiful and big. The bed was amazing. Very clean. Maintenance was fantastic but….. restaurant was so slow, food was amazing though. Was locked out of our room for over an hour and a half. Front desk people are not very customer service educated or pleasant. So much to do.

Heartbeat Behaviors

I would like to formally recognize several outstanding team members at Holiday Inn Club Vacations Cape Canaveral Beach Resort whose professionalism, warmth, and genuine hospitality significantly enhanced my stay. A very special commendation goes to Rosie, whose positivity and kindness were immediately evident despite working the night shift during the holiday season. Her upbeat demeanor and sincere care for guests made a meaningful impact. One moment that stood out was when she said, “I hope I made your day a little rosier.” This simple yet heartfelt gesture perfectly captured her authenticity and dedication to guest experience. Rosie demonstrated empathy, warmth, and genuine service, and I strongly encourage leadership to recognize and reward her contributions. She is truly a gem and a wonderful representative of IHG hospitality. I would also like to recognize Angelina, who consistently brought a welcoming, helpful, and professional presence. Her happy and attentive approach helped create a comfortable and positive environment for guests. Additionally, Michelle, who served us during both dinner and lunch, delivered exceptional service. Despite managing a very busy environment, she acknowledged every guest promptly and maintained a warm, engaging demeanor throughout. Michelle’s attention to detail was especially impressive — after several days and serving many guests, she remembered my exact drink preference. This level of personalization reflects a high standard of service excellence and a genuine commitment to guest satisfaction. While the check-in experience did not initially begin as smoothly as expected (it was transactional- not the hospitality vibe!), the overall stay was significantly elevated thanks to Luis and Darren. Both were approachable, relaxed, and genuinely engaging, providing assistance and thoughtful conversation throughout the stay. Their professionalism and friendliness contributed greatly to turning the experience into a positive one. It was also evident that this strong guest-focused culture is influenced by effective leadership. Luis and Darren spoke very highly of Gary Ross, the General Manager, and their feedback was reflected on (exception to a few front desk folks) team’s behavior. His warm, humble leadership style and emphasis on respectful treatment of both guests and employees is clearly resonating throughout the resort. Rosie, Angelina, Michelle, Luis, and Darren exemplify the values of genuine hospitality, professionalism, and care that define the IHG brand. Their collective efforts made a lasting impression, and they are deserving of recognition for consistently delivering an exceptional guest experience. All in all - 4 only because of a handful of folks who were not very pleasant .