Villages Resort at Lake PalestineRental Guest Reviews

Awful

I am a very frequent traveler for business and always try and stay at IHG groups. I had booked this hotel using my IGH points(which was several) and have never been more disappointed in IHG. Being extremely upset that our room was nothing as expected! The room was dirty, carpet awful(walked around in shocks), extremely dated everything, no shower in the master bath only a whirlpool tub that was awful! Had to use a very small stand up shower wearing flip flops. If I could give zero stars I would. Should have booked at the Holiday Inn in Tyler(which I have stayed several times) but this location was close to my daughter so I thought I would try it what a disappointment and waste of points.

Over Charged Multipule Times

We reserved two units from Thursday to Saturday. The first unit was much cleaner than the second unit. We were not given priorty checkin as Elite members or acknowledged as Elite members. We had several unexplained charges on our charge card. We explained the situation and over $800 in additional charges to Linda at the front desk who was very nice and accomedating. She went to the back to speak to the manager. She kept us informed that the manager was working on it. I asked what the managers name was because I was upset that the manager did not come out o the back to speak to us first and say let me take a few moments to look into things. Jerry finally came out to say that he could not explain several of the charges except that they were to drop off per the system. The second unit still had a dirty towel hanging up, nail clippings on the table, the handle to the bedroom door on the counter, and lost socks/clothing under the guest bed. We locked ourselves out and the Security Guard I did not get a look at his name tag as it was cold and dark who can to let us in just opened the door and did not even acknowledge us. We asked about extending our stay and was told that it would be no problem, we had plenty of availability. We tried to extend using the app and website, however we were given the back end system was down. We went back to the front desk to make the reservations and was told that we needed to call the reservation line which was closed and again there was plenty of availability to extend. Once we were able to reach IHG reservations by phone we were told there was no availability for the Saturday night but availability from Sunday on. We had to book Saturday night at another IHG property before being able to come back to the Villages on Sunday.

I loved it...Everything was good...I will be back soon

I love the place and glad I reserved it... everything was superb...I will be back soon...

Christmas :(

I am surprised IHG would have their name associated with this location. I stay at several IHG locations and have never experienced such low quality. I booked the room based upon the reviews and pictures. The pictures were false. I had used my IHG points for this location and this location wasn’t worth the points that I had to use. If I could post pictures it would tell the true story. Would not recommend this location as an IHG member.

holiday stay

great property would recommend to friends and family I am looking forward to coming back in the summer to enjoy the lake and the pools

Good place to stay in the Tyler area

Spent two nights at the hotel - it appears to be a co-branded property with a timeshare resort. Basically a large property with many lowrise apartment style buildings, a water park and a marina. Great for a family vacation, but in the winter time there's not really a lot of things going on.

Great stay

We stayed on a Friday night and left Saturday morning. We booked a two room suite and it was fantastic. There was a private balcony that had a great view. The reason for our stay was to celebrate Christmas with family in the area, and I was surprised with the amount of room in the suite. All 6 of us were able to be in large room, while other locations in the area would not accommodate such a large group without purchasing several rooms.

Nice quiet place for a getaway

The hotel was great and the amenities were even better. We will be back.

Holiday Inn /Water Park

Rooms were great. Nice kitchen and view. Everything was great except the water park water was way too cold. Hotel should consider selling a half day pass since it was too cold to stay all day.

Horrible Experience

First time having a bad holiday inn resort experience. Check in was at 4 room wasn't ready until 7pm, yes 7pm. The staff moved us into a three story building when we booked a bungalow..... promised a 50 dollar room credit, never received it. Terrible customer service. The grounds are very dated and they try to push a time share style buy in all the time you are there, annoying!! Stay away.