South Beach ResortRental Guest Reviews

Quick stop

i stayed here in October 2013 with my spouse for a quick vacation. It was very relaxing,I do wish that the pool bar stayed open after the 20 th of October. Overall it is a nice place. We wish we would have went to the timesare presentation.

Top Notch.

The staff was great. They were so courteous and respectful. The room was amazing. The room alone made the trip worth it. I would recommend this resort to anyone. I will definitely be staying here again.

Location and Rooms

The location is not Downtown near boardwalk,which is why you should stay here.The Beach is across the road and only 5 min. walk. The 2 bedroom villa was great-clean-good kitchen-lg bathroom.

Great Experience

Stayed 10/3 to 10/8...part business, part vacation. Treated very well, especially by Amanda at the front desk. She was very helpful and I was allowed to check in early. Villa was very nice, the grounds were very well kept. The walk to the beach was so short, we didn't even use the shuttle, although it was running all the time. One suggestion for the clubhouse at the beach would be a snack bar or vending machines. Exercise room was very well equiped. I travel to the Carolinas for business monthly, I may have to put this on my list of places to stay for work. Will definitely come back for a leisure trip, in the future.

Shower

Very nice shower, but could use a better shower head that can be pulled off and used

Poor poor front desk service

i have been an owner at South Beach since 2007. I came this time on Priority points with my sister-in-law who has health issues. She is on oxygen 24 7 and I had requested a one bedroom close to an elevator - I ask again when I checked in and she confirmed it was close to an elevator-- maintenance had to help with all the oxygen equipment and the room could not of been further from the elevator-- the nice maintenance man who I think was Jason called to the office and we were told two lies. The first one was that all one bedrooms were away from the elevators--and the second was when I ask as a Platinum Elite card holder to be upgraded we were told there was nothing available. Jason took me to the office and guess what -- we got a room right outside of an elevator. The check in staff as a whole were not professional looking-- did not act professional and frankly I was embarrassed to say I was an owner

Nice weekend stay

We had visited the hotel previously and were pleased when the staff remembered us. The grounds of the hotel were in good condition for September. The building exterior was well maintained. The room was fresh and clean, nicely furnished and included a very enjoyable screened in porch. Located near the main drag, the location proved to be easily accessible but not completely remote. An adjacent par 3 golf course provided a nice diversion. Although in the flight path of an airport, the interior of the property was amazingly quiet. We look forward to our next stay.

Not what I expected

I made reservations because it was a Holiday Inn. Wish I would have read reviews first. Did not realize the beach was across a 4 lane street. Everyone was nice but did not go through the sales pitch. The parking for the beach was still on the same side of the street so you really didn't park by the beach. Pools were great. But if you want to be close to all the excitement this is not the place for you.

very relaxing

Enjoyed are stay, looking forward to coming again. The staff provided us with everything we needed, even upgraded are room upon are request. We were able to have several meals in the room so we did not have to go out every meal. The room was very spacious and comfortable.

Disgusted with staff and room

We own at south beach and were not pleased with our last stay. Found out they booked a studio instead of the one bedroom we booked (traveling with an infant and needed the extra room!). After talking to multiple staff members, including corporate level, I was told for an extra $200 we could get a 2 bedroom. As it was, we own and were unable to use points to book because they block off so many rooms for rentals, etc. so we had already paid cash on top of our monthly mortgage payment. When asked if they could do anything, I was told a flat no. They didn't offer to lower the price of the room, to gift us a dinner, nothing. On top of that, the last night the people above us decided a dance party til 6am with music blaring and banging was appropriate. On check out, we had to bring up the disgust of our stay, the girl at the desk was rude and overall this Is not what I expected from a place I pay to belong!!! Not to mention the lady practicley following us out the door because we didn't want the "free" $20 gift card to listen to them try to sell something to us for "1 hour." She was pushy and rude. The resort itself is beautiful and clean, but this stay did make me wish I didn't purchase a timeshare here!