Smoky Mountain ResortRental Guest Reviews

Exemplary customer service and spotless property

I can rarely give five stars for a hotel stay, but this resort earned it. We were greeted genuinely and enthusiastically by numerous staff members, including a maintenance technician working on the property. Our villa was stunning--gas fireplace, flat screen TVs in living room and bedroom, full kitchen, jetted tub, balcony. The hotel was located just off the main highway, and easily accessible to all the amenities of Gatlinburg. We would definitely recommend this to others.

Great Property

Great location. Friendly staff. Clean rooms. The beauty and value of the 2-bedroom suite with fireplace was incredible. We would seek this property out for future stays in the area.

Will stay there again if in the area

Everything was excellent except for newspaper selection. Couldn't get a Wall Street or USA Today. Maybe we look in the wrong place??? That was the only downside.

Very Nice Stay in the Smokies

A remarkable holiday in a great resort location. The Staff was extremely friendly and courteous...I mean EVERYONE on the staff. Very clean property. The room was impeccable, and very well appointed. The Gatlinburg-Smoky Mountain Resort is a must stay if you're looking for a relaxing weekend/week. There is a lot to do in and around Gatlinburg and the Resort Staff helped us find the activities we wanted, and made great recommendations for a number of dining locations. We will be back!

great service and nice staff

The room was very clean and the staff was very friendly and helpful.

Comfortable bed

The resort was located in Gatlinburg, within walking distance to the downtown. The staff was very friendly and each one would great you as if they knew you individually.

Second stay at a very nice facility.

We were very satisfied with our stay. Informed, courteous staff. I was on business and my wife stayed at hotel. She was able to relax in the large rooms of our suite and around the pool/hot tub.

Dick

We really anticipated this time to be spent in Gatlinburg. We have visited before so were somewhat familiar with the area. Registration went smoothly, we were recognized as Plat. Rewards. Then we were told to go see Troy to get a parking permit. Of course, this was the pitch point for Vacation Ownership. When we told Troy we were not interested in 25000 points in exchange for an hour and a half sales pitch, his attitude changed completely. Troy needs to find another job - that is if he can't take NO for an answer. Other than that, we enjoyed our time in Gatlinburg

GREAT room and location

Wonderful room, terrific service, location is perfect for everything in Gatlinburg.

Overall rating of 4.6 out of 5

Liked the facility and the area. Location was awesome, parking is easy and included, can walk to town easily, and restaurants and groceries were within walking distance or a short drive. Only peeves were the design of the kitchen and bathroom. Not all interior designers do kitchens or bathroom well. Kitchen featured everything you want and need, just didn't function well. Bathroom had a large deep oval jetted tub, that was raised another 8" because they ordered the cultured marble surround too short and the shower head, er, shower arm would have been way too low. This made for a really high side to the top, a huge barrier for kids or older patrons, and a big drop when you stepped out. Funky and useless placement of grab bars. And a single function shower valve, with a hand held shower attached to the shower arm. It worked, but was cheesy and hobbled together. All this with a shower curtain that was weird with the oval tub. Wished I'd taken a picture. One stop shopping for what not to do ever with a tub/shower combination.