Smoky Mountain ResortRental Guest Reviews

Amazing Service in the Smokies

I can honestly say that my experience here in the smokies has to be the very best customer service I have ever received in my life. We were avid travelers before we had kids and this was our first vacation with 2 kids (22 month old and 3 month old) and let me tell you the day before we left I was seriously rethinking the 10 hour drive from Chicago to the Smokies. It was my husbands 40th birthday though, so I knew we had a now or never type of situation to get us traveling again. I was so happy to find this property so close to the park, where we had the extra room for the kids to run around, a kitchenette for meals when we didn't want to go out, and pool that my daughter loved! Don Ward and his team went above and beyond for my husband's birthday tracking down a very specific birthday gift that we can't find up here! Thank you! Thank you! Thank you! We will be back :) and we will send all our extended family!

Great location and terrific rooms!

Beautiful room. Lots of towels. Comfortable beds. Nice kitchen utensils. My only complaint is that the outdoor hot tub wasn't working and the water in the outdoor pool seemed a bit murky. Location is within walking distance of many restaurants and shops.

Location, location, location -plans for expansion

We have stayed at this location 5 or 6 times and would not consider any other hotel in the future. The additional 3 and 4 bedroom units now under construction and other plans for expansion will be another reason to stay at this hotel for future visits.

Great place to stay.

This resort is convenient to downtown Gatlinburg and access to the national park.

LOVED

Loved this awesome place. Awesome atmosphere! Will definitely go back to this place for vacation. Nice and close to downtown.

Disappointed in bed/Service Good/Room Clean

Really disappointed in the beds. Service was good. A lot of construction going on. After that is complete I would say the resort would be better put together.

Quiet stay

We stayed three nights and had a great time. The room was large and had a great view. The hotel was under construction, but was not bothered by noise. We left the car at the hotel and walked everywhere. Had a great stay.

Beautiful rooms with a great view!

We stay at this resort each season. The winters are comforting with the gas fireplace. The spring/summer season is perfect with all the freshly bloomed flowers and the roar of the river. The fall is spectacular with the leaves bursting with color. This resort is perfectly located. We plan on coming back year after year.

Relaxing Time in the Smokies

Our stay was very relaxing and enjoyable, left me wanting to stay longer.

During conctruction

We arrived Thursday evening from a five hour drive from Cincinnati, Oh. When I turned into the parking lot the first thing we notice was the construction expansion that is taking place and you think what have I gotten myself into. But our stay was uneventful of any obstruction from the construction.