Smoky Mountain ResortRental Guest Reviews

Great Service

Hotel Staff provided excellent service and accommodation. Great value at a superb loaction.

OK Hotel

Nice hotel could use some work on cleanliness. Staff must of been having a long day, greeting was not so great. Could use a breakfast bar. I would recommend Holiday Inn Express next door.

Great

This was a very nice resort. The rooms were clean , cozy and very nice. We were very satisfied and plan on returning in the future.

Awesome Room

Loved the staff and quality of the resort. Room was fantastic.

Good location

This hotel was conveniently located within walking distance of downtown Gatlinburg. Easy walk to restaurants and shopping. There was a large overflow parking lot out of our back balcony which did not make for a great view in the evening or at night. It could get a little noisy with car alarms going off and people being loud walking back to their cars. I prefer renting a cabin in the Gatlinburg/Pigeon Forge area instead of staying in a resort type of hotel in a location like this.

Great experience!

This was my first time staying at a Holiday Inn Resort and I loved it! I will definitely be staying at Smokey Mountain Resort as well as other Holiday Inn Resorts in the future. Great service, cleanliness, and atmosphere! Definitely recommend!

Disappointing Indoor Water Features

Traveling with two children the water play area and indoor pools were the determining factor in staying at this hotel. We were extremely disappointed to find that the water temperature was so cool that our youngest did not even want to get in the water and I could not blame him it was too cold for me. It wasn't just cool...it wasn't even enjoyable. To top it off I noticed some people in the outdoor pool and stuck my leg in to test the water...to my surprise it was considerably warmer in the outdoor pool but the air temperature was too cool to be swimming outside.

Service with a smile

We really enjoyed our stay and our grandson really enjoyed the indoor water park. We also enjoyed the convenient location to the local events. Add that to the great customer service and this was a great decision on our part. I will be recommending this to friends and family.

Short getaway

As a Spire member I expected better than a room with a balcony that overlooked a roll-off dumpster loaded with construction debris and smelly garbage.

Nice

Our whole stay was pleasant and comfortable... Also walking distance to downtown... We loved it all