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smoky mountain resort
Smoky Mountain ResortRental Guest Reviews
4.4/5
(772 reviews)
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed at the resort. Write a Review
DBM1026
Comfortable bed and NO SERVICE
When we booked the room we were told that this was a full service resort. Wrong. They will only clean your room once if you stay 7 days. Then when we set up to meet with the sales people to determine if we wanted to sign up for the resort club we were told that we would get Dollywood tickets at half price. This was on 10/18. That promotion ended 10/01. The sad thing is the manager and front desk did not care. They did not try to make anything right.
No, I do not recommend this property.
HARV
October 25, 2017
TERRIBLE MATTRESS
See prior comments re mattress and jacuzzi . THE MATTRESS WAS HORRIBLE. HAD TO RESORT TO COUCH 2ND AND 3RD NIGHTS.
Yes, I recommend this property.
Travis
October 22, 2017
Great family atmosphere
Kids had a blast in the water park and easy access to downtown
Yes, I recommend this property.
Jack
October 13, 2017
Great Stay
Excellent location. Water park and activities center are great for kids. Spacious room.
Yes, I recommend this property.
RPSJR138
September 24, 2017
Great place to stay!
Took my family to the resort for the weekend in Gatlinburg. We have stayed at the resort twice and loved it can’t wait to go back! The staff was very friendly and helpful. God bless them!
Yes, I recommend this property.
Firerider
September 21, 2017
Incredible room!
Though we only stayed for a short time. We will definitely be back. We had an incredible view of the Gatlinburg area!! Our room was more than what we expected. I truly forgot it was a suite! We will be back for sure and stay longer! Not enough time to truly enjoy all the amenities that the property has to offer! An incredible stay all around!!!
Yes, I recommend this property.
Charlie
September 28, 2017
Good vacation
We had a great time, but would make some recommendations... There is not a DVD player in the room and there should be. The bed was too soft, and gave me a backache, although it was fine for my wife. Overall while nice, the property seemed a little dated and could use sprucing up. Overall we had a great trip, and we became property owners! So we will be back!
Yes, I recommend this property.
Edensmom
September 17, 2017
Loved it
The hotel was very clean. Staff members were friendly and helpful
Yes, I recommend this property.
Ahud
September 17, 2017
Time share
Had a great stay, room was great and clean. Staff was very nice. Only thing I didn't like was when we were getting our parking paper for the car the employee went right into trying to book us for a time share meeting. To me that was being deceitful. We didn't come to buy a time share. We came to vacation. That was the only problem we had with our stay.
Yes, I recommend this property.
Claire18
September 8, 2017
Comfortable villa
We enjoyed the 2 bedroom villa, for one night. Unfortunately the property was booked completely and we couldn't extend our stay. Thanks IHG, you never fail us!!
Yes, I recommend this property.