Smoky Mountain ResortRental Guest Reviews

Amazing Resort

Smokey Mountain Resort was absolutely beautiful, super clean and very friendly staff.

Booking and check in

While traveling through Gatlinburg we decided to try our owner inventory program for the first time, the entire system could not have been easier to utilize

Good location

Try to sell the time share package before they even give you a parking pass; that about should sum up entire place. Stay away.

Great Service and Friendly Staff

Went their for my year anniversary. Was met with an amazing staff, very friendly. Room was very nice andbthe service was great. Would definitely recommend and will stay there again in the future.

Nice hotel

Nice hotel with nice rooms and tvs. comfortable and good location and welcome amenities. Nice pancake house across the street.

Disappointed

Check in time here is 4pm. Our villa was not “ready” until close to 5. Upon entering the villa, the strong odor of acetone would knock you down. Maintainance said the GM had them to touch up some furniture. The carpet was wet in places. Finally, we were moved to another villa. This one had no washcloths and the front desk said they would bring right up. An hour later, someone delivered them. When I booked the room though IHG, there was no mention on its website of the 3rd floor construction. So , to get to the lobby, you had to ride the elevator down to the 4th floor , get off and walk outside and back into the main desk in lobby. We’ve stayed here many times and this was by far our worst experience. Complaining to front desk is a waste of time. Note : a business is only as good as the management !

Great stay!

Looking forward to visiting this location again soon.

Family vacation

We booked this resort as a Christmas present for our kids. The villa had a weird odor the whole time. We think it was the kitchen disposal. Not sure how often it’s cleaned. Didn’t like having to go outside to get to the water park in winter. Very poor design. Also, didn’t like one entrance for two villas. Very awkward. Would have preferred a private entrance. Overall, we were not impressed and wouldn’t pay the price to stay there again.

Vacation

Good place to get away and spend time with family.

See notes

See notes of items listed in the other section. It list the concerns of how the staff did not react to certain requests.