Smoky Mountain ResortRental Guest Reviews

No Attention to Details

I found the quality of this resort to be very dissapointing. The hotel was built and designed with fancy features meant to wow you but the up keep was poor and there was no attention to details. To begin there was a broken container in our hotel room that should have been replaced or removed from the room. There was also mold covering the shower curtain. The sheets on the bed were very poor quality/ low thread count and very uncomfortable to sleep on. The hotel also boasted the fact that each hotel room had a fire place. The fire places were cut off during our late September stay.

Great place to go in GATLINBURG!!

Wonderful experience from the time my wife and I walked in until the time we left. Friendly staff and beautiful clean rooms with an amazing view.

Great time in Gatlinburg!

I’ve always wanted to try the accommodations at the Holiday Inn Club Resort in Gatlinburg. I was not disappointed! I wish I remembered the young lady’s name that greeted us at the front desk on September 12th in the afternoon. She was so kind, caring, and accommodating! What a bonus employee you have at this resort! She was our first impression and she did not disappoint! We enjoyed our stay and I will be back! This resort Is perfect for a family, close to downtown, and has great accommodations for children!

Gatlinburg

Very nice location and hotel and staff was awesome....no complaints at all. Very quiet and conveniently located to main street and shops and restaurants.

Good service

The furniture can use update,the kitchen was very small, sofa was very dusty and worned .Had to have maintenance to come in several times.

Nice

Location was very convenient to allow us to walk to nearby shops and restaurants. Very quiet...clean and staff was awesome. I would recommend this to anyone for their next visit to Gatlunburg...and I will most definitely be staying there again.

Great service

My daughter and I had the opportunity to spend a few days with just the 2 of. The hotel was safe, very well maintained. The crew at the counter was above the top with customer service and we very much enjoyed our self’s. Thank you

Great location but no benefits for Spire Elite Members

The location and room are perfect. But, there are bo benefits of being Spire Elite. No room upgrades or late checkout. Lounge access os not provided.

Clean rooms and great amenities.

Great location for a very family vacation. Gameroom is good for kids when bad weather is passing through. Also, the activities center provides children with fun and challenging task. The indoor pool, outdoor pool, spa, and water park provided different opportunity for a family of all ages

We will be back

Beautiful facility! The area was gorgeous! I will be back for sure!