Smoky Mountain ResortRental Guest Reviews

Great Location, great service

Very nice and comfortable. Could only stay one night but it was great.

Great Location

A wonderful and beautiful hotel right in the middle of everything in Gatlinburg! A fantastic pancake house right across the street. Staff will try to trick you into a tour to buy into club, very annoying! But I would recommend this place with a 10 rating. On colder nights there hot tub is the best, along with A great outdoor fireplace.

Smokey mountain resort

I Definitely can't wait to stay here again,...I want to stay the entire weekend next time. I'd certainly recommend this place for anyone that wants to get away even if it's just for the day and night!

Villa was great

Once I checked in, was directed to the other desk to get parking pass. Spoke to chasity who promised me 100 dollars. For attending a meeting in the morning. Never once did she say it was to sign up for a Time share. Was very upset I went to sign in for meeting and was told it was for time share. Which I don’t need spoke to manager he did nothing but took her side saying he is sure she told me. No she did not.

Fall Escape

The property was very nice, rooms were clean and roomy. The fireplace and view were great. The only issue I had was the sales pitch on the resort club properties. I went for a getaway, not to hear a sales pitch. I made that clear at check-in but was still called the next day and asked again about going over the opportunities available; that I did not appreciate. This is the only negative about my entire stay; just be prepared to be asked about spending some time going over the resort opportunities.

Great stop over!

Gatlinburg has so many things to do! this hotel is in the middle of everything, yet you feel like your away from it all. Easy walk to the main drag. Indoor and outdoor pools and the creek behind my room was great to listen to at night. Deb at the front desk is the BEST! Hoping to visit agan soon.

Dirty floors

If we didn’t have to do our own towel laundry on vacation that would’ve been nice! I’ve never heard of a hotel telling guests who paid a lot of money to stay there to do their own towel laundry if we want new towels! Also if the room was clean to begin with. Our toddlers feet were BLACK the first night after bath time it was disgusting. A maid never came each day like every hotel we’ve ever stayed in. The location was great but the villa price for our room was way too much to be treated like it was a dirty motel we were staying in.

Amazing!!!

Our daughter wanted to have a big family get together for her 21st birthday. I found the 4 bedroom Villa online and it was absolutely beautiful!! We had the best time. Resort was within walking distance of everything! Definitely stay there again!!!

Good stay

Beautiful room providing scenic views of the mountains. Cozy fireplace and comfortable bed

Visit abroad

The hotel needs a few things that we saw. The fitness area needs a lot of work to improve; the coffe stations dates back to the 90s rather than the nice machines offered at IHG locations overseas. There is no bar that we saw on premises, nor is there any food service. When we did the tour, the sales representative insinuated that we were invited and staying for free. Since we did pay full price, I would have expected much more for my money.