Smoky Mountain ResortRental Guest Reviews

Service great, sales not great.

We loved the the place. Great location and beautiful room. Only downside is asking us to go to a presentation for 90 minutes that took 3 and a half hours. We were paying customers. You did not give us a “free vacation” to then sales pitch us for hours. I dropped thousands to stay at this place, and was asked for the opportunity for you to give me a presentation on what else you can offer me. Then I’m told for 3 hours that I’m dumb for spending way too much money at your resort, and I that I should buy into a timeshare to cut costs. Again, I paid to be there. I gave you the opportunity to sell me what else you offer. Just because I don’t want to buy into it, doesn’t mean sales people get to be condescending. It soured the experience.

Beautiful villas in excellent location

Enjoyed our one night in this property. Not only was our villa beautiful, but being off the main strip in Gatlinburg is the only way to go. My only complaint is that the shower was in the whirlpool tub. It was difficult to step in and out for this decrepit old lady. No way was I using the tub-- I'd never be able to get back up!

Clean and comfortable

My husband has issues staying in hotels. Here he was very relaxed, slept through the night, and stayed the bed was extremely comfortable.

Great Service

The Girls Trips was excellent. We just enjoyed the downtown experience. We were able to walk a short walk to enjoy the downtown activities and the delicious food.

Excellent

Clean rooms and very convenient We really enjoyed staying and had a lot of fun using the pools and splash pad

Enjoyable and relaxing

Enjoyed our stay here. Great customer service! Will be coming back here again in the future.

Bed and linens were the best

Super comfortable room and furniture. It was the perfect setting for our family trip. Our granddaughter loved it. Everything was just so beautiful. And the indoor splash pad was a big hit for everyone.

Amazing place to stay

It was amazing there rooms were big and VERY clean. We enjoyed our 5 day stay ! The kids loves the pools. We had plenty of options to do there at the hotel. Our experience there was overall amazing. We can’t wait to stay again

Check in

I used my points to give my daughter and new husband a short honeymoon. Upon arrival they were given a 45 minute sales talk at 9:15 pm. I drove out to the property the week before to ensure there would be no problems. It was an awful experience for them they were tired and told they had to do the time share pitch because I used my points. My son-in-law sat here as we did the survey. If it had not been for Troy I would have no longer used Holiday Inn and gone back to use someone else. My daughter said they will not return to that property due to that horrible experience.

Awesome get away

This room was like going home every night hope to be able to return again soon