Smoky Mountain ResortRental Guest Reviews

Fun in the Smokies

Went to Gatlinburg for the car show enjoyed had a good time the hotel room was very nice very clean comfortable beds did not get to use many of their facilities because we were only there 12 hours

Great stuff and comfortable rooms

I highly recommend this property for families—great place and location.

Wonderful stay

Great stay enjoyed our whole experience. Would return again and would try other hotels.

Great stay!

We loved the property. Staff were great. Will definitely be back

My stay at the Holiday inn vacation club.

not bad in general nice staff but the linens were stained that kept the bad impression comes with us home.

08/14 - 08/16 stay

Great experience will return in the future and have praised your facilities to family members and friends

Great hotel

The villa was great and my kiddos loved the water park!!

Fun in the sun

have never stayed at a hotel that you had to wash and dry your on towels. I don’t think it would have matter as much except the washer broke while we were washing a load of towels. We had them washing while we had walked to get something to eat. I came back to the room before the others and the machine had quit working. The plan was for me to put the towels in the dryer so they would be dry when the others got back and we could take our showers. (The dryer takes forever to dry anything). I called the front desk to report the washer and asked for six clean towels. Someone with 2 towels showed up and said that if we wanted more towels that we would have to pay $25 for each additional towel. That was Not right. The repairman showed up quickly and took him about 15 minutes to fix it. All together that set us back about 1 hour. Shortly after the washer was repaired the others came home but only 2 could take showers since the towels were not dry at all. Location was excellent. Shops and food were just a walk away.

Not worth the money

No service. No food. Unaccommodating staff. Not worth it at all

Great rooms and stocked with items that you need to use while in a hotel

The room's were perfect and it had everything we needed . Laundry room , kitchen , and dishwasher . Access to the hallway to our rooms were limited so there was reduce foot traffic which was nice. Overall the hotel look good and clean . It didn’t look like a dingy motel . It was worth the money that we spent.