Scottsdale ResortRental Guest Reviews

Helpful, happy front desk

It was a pleasure to be greeted and helped in different ways by your friendly front desk staff people. Very caring attitudes were apparent, even on the Thanksgiving holiday. Check in was seamless, as well as check out. My questions were answered and the staff went above and beyond to quickly send a service man to us even on Thanksgiving Day to fix a minor problem. They are a great asset to the Holiday Inn.

Great family resort

My family had a great time staying at this resort. There were plenty of scheduled activities for the kids as well as a pool with a waterside and large splash pad. We loved having the convenience of a fully equipped kitchen, separate bedrooms, and in room laundry. My only complaint would be that I wasn't crazy about the pillows. We'd definitely stay there again.

inflexible policy and callous employee lose customers

after driving all day we looked forward to sitting in the bar patio and enjoying a drink. we ordered two drinks with the bar tender noticing it was 4:59 and happy hour ends at 5:00. standing in front of the cash register he simply turned around ,touched the cash register to initiate the order process, and said 'its now 5:00 happy hour is over'. i was immediately upset ,as was my wife, and could not recover from this irritation.we cancelled our order and departed for the dining room very upset only to be waited on by the same guy. as a corporate president i could not get this bad taste out of my mouth.

Great apartment with some service issues

The property was great and the perfect layout for our needs. It was however a very long way from central Scottsdale approx 20-30 min drive depending on the traffic. The food in the restaurant was mediocre and made my husband feel ill so we only ate there once. The resort itself felt a little dead but it’s probably because we were out of season. At checkout I was informed that instead of taking a deposit of $115 which I had agreed to on check in. They had instead completely cleared all of the money out of my bank account leaving me overdrawn on all subsequent purchases I made during my stay. This is really unacceptable and very upsetting I wasn’t sure if when I arrived back in London that I would have the money available to get home from the airport or buy food for the family to eat.

Dennis Fond du Lac

We have now stayed three years in a row. Our stays have all been very nice. We also enjoyed eating at your restaurant and the singing cowboy on Wednesday night.

Beautiful property - great vacation

Stayed 10 days and had a wonderful time while there. The pool was very nice and the area around was comfortable to sit outside and read or just enjoy the weather. Scottsdale is one of our favorite vacation club properties of the six we have visited, along with our home base of Orange Lake.

awesome room

only concern was the sound transfer from the adjoining room, more care should be taken in soundproofing between villas during construction.

Very nice property

Very nice property. Fully equipped suite with full kitchen, washer and dryer, and other amenities. Would definitely stay here again.

Great location and property

The location and hotel are great. There is a pretty cool water slide and pool for the kids to play on. The rooms were clean and not too dated for decor. It was quiet and relaxing. I was a little disappointed that there was not assistance to connect a device to the internet (support to add a MAC address) so that was kind of a let down. But all in all, a great stay.

Great Family Staycation

Went up for the weekend before the kids had to go back to school from fall break. Room and accommodations where good only critique would be the slides close a 5pm wished they stayed open a little longer. But overall a great stay.