Orange Lake ResortRental Guest Reviews

Beautiful property!

We stayed 3 nights and had a fantastic time! Great accommodations.

Exceptional Stay

Everytime come to the resort we have a wonderful time, we try to go to all the pools sothe kids have a variety, but their favorite is River Island, we have a big family nephews ,nieces grandkids. It's always a pleasure!!

Really bad experience- Diamond Member

The resort is so big that it makes it difficult for them to provide a good service. They don't have sufficient staff and it takes more than 45 minutes to check in or ask for anything at the lobby. Making up rooms is also a nightmare so you need to pay for them to do it and if the fridge or phone are not working, good luck with that since no one is going to help you fix it.

Most relaxing/enjoyable resort! Something for everyone!! Never had to leave the resort! Great Accommodations and Activities! We Loved it!

Friendly and Kind Staff! Delicious Food! Fun Activities! Comfy, Clean remodeled Villas! So much Fun!!!!

Very Disappointed Birthday Trip

After driving 20 hours to get here, our experience began with an hour and a half wait just to check in and get our keys. We had to go through three different lines to finally reach the station where keys were handed out—only to be offered a timeshare promotion in the process. While our front desk agent was very polite and as helpful as she could be, everyone else treated us like we were just a number. When we finally got to our room, we were shocked to find dirty floors, bugs crawling on one of the beds where our children were supposed to sleep, and a stain on the sheets that looked like blood. There was blonde hair throughout the room and trash on the floor. We raised these issues with three different people, filled out a feedback form, and even requested a manager to come to our villa—but no one ever showed up. I spent two consecutive days and over 30 minutes sending emails about the condition of the room. I had to deal with this on my actual birthday because the problems were never resolved. We have stayed at this property numerous times over the past five years, and unfortunately, the last two visits have involved improperly cleaned rooms. This time, it ruined my birthday celebration. Many people failed to take responsibility and fix the situation, which ultimately made what should have been a special day incredibly disappointing. We ended up cutting our stay at Orange Lake short and went to Destin, Florida to salvage the rest of my 40th birthday trip. The only compensation we received was a refund of the resort fees. We never received a clean room—I had to clean it myself.

Great Stay

My family and I enjoyed our stay. We will definitely return.

NO MORE IHG

It took a long time to check in while there were only few customers that is because they need much information and they also wanted to sell you timeshare rooms to you but they didn’t talk you the truth at the beginning. It wasted us time to check in. Also, the directions guide is not clear at all and there were constructions around the buildings.

Beautiful getaway

Enjoyed our stay, staff were exceptional. Villa was clean and spacious.

A very mediocre experience

In the end it was a very mediocre experience for the family - there was no wow moment, just status quo for the most part. There are other resorts experiences that offer better price/value. The booking experience was poor as the villa promised was not available when we arrived. So the experience did not start off on the right foot and it really never got back to a good level. So in the end we would probably not come back to this IHG resort. Sorry.

Great place for family

I recently stayed at Holiday Inn Club Vacations in Kissimmee. Overall, it was a decent experience with both positives and a few drawbacks. The resort grounds are well-kept, and there are plenty of amenities like pools and activities for families. The room itself was clean and spacious, which I appreciated. However, I had a few issues during my stay that impacted my overall impression. First, I was woken up early one morning by loud lawn mowing right outside, which wasn’t ideal while on vacation. It would be better if landscaping work happened later in the day. Second, the directions to my room were confusing—staff marked the wrong location on the resort map at check-in, and I ended up wandering around for quite a few minutes before finding my room. Lastly, my room key stopped working on the second day, and I had to go all the way back to the front desk to get it reactivated. Despite these hiccups, the staff were generally friendly and the resort has potential for a great stay. With a few improvements in guest service and communication, this could easily be a 4-star experience.