Orange Lake ResortRental Guest Reviews

Great family resort

Had a great time at this resort with the family. Units were very nice with plenty of room. Would recommend staying in River Island if you have kids as it newer and right next to the water park. The water park and pools is nice but better suited for younger kids that teens ... but my teens still enjoyed it.

Disney Stay

My wife, daughter, son and I spent 6 days at the resort during our trip to Disney and Lego Land. The kids loved the lazy river and zero entry pool in the new water park section. I would definitely recommend paying a little extra to get a room / suite in the water park section which is the newest section in the resort. The 2 bedroom / 2 full bath suite was very spacious. Full sized washer and dryer was great. Kitchen and built-in bench seating in the dining area was great. Only issue we had was getting someone to repair the safe so I didn't have to leave my cash and valuables in the car during the day. It took about 2-days and MULTIPLE calls from me to get it done. Jen in the customer relations dept. was very helpful to get it corrected and then compensating me for the situation. I would recommend this location to others looking to stay in the Disney area - about a 10 - 15 minute drive with heavy traffic.

Mothers Day getaway

Have stayed at Holiday Inn hotels for years. Myself, my husband and another couple shared a 3/2 villa at the Orange Lake Resort. It was beautiful. Got there at 12:00 as we asked for a possible early check in but did not get our room until after 4:30. Got lost trying to find our place, but to our surprise when we got there were upgraded to a 3/3 villa. Very clean, love the Bath and Body Works products. Didn't get to make it to any other pools but the Lazy river but that's all we needed. Planning another trip, with our kids, the beginning of August, fingers crossed!!! If all goes well, this will be our only vaca spot when we come to Orlando :) Thanks!

Avoid the standard rooms in the main resort!

I will not stay here again. No WIFi, bugs, broken toaster, no elevator access near our room, and worst of all, a rude "Resort Services" worker. We were placed in the basement level in a standard room. (Musty smell) No elevator to get to this area unless you wind your way through the basement corridors to the other end of the building. Our outside entrance was a service entrance which means we had to walk past the dumpsters, which on 90 degree days smells horrible!! When I complained they told me they were sold out. No WIFI access and I was told that it was a complimentary service and since I wasn't paying extra I should just walk to the main lobby to get WIFI. We had ants in our dishwasher and on our counter. I was told that we were in a warm climate and there will be bugs and if I had complained about it the first day they would have moved me. Hmmm, I was told they were sold out. Since I complained on day two of our stay, all they would grant me was housekeeping to come in and wipe off my counter. They refused to give me a discount . NO housekeeping unless you pay extra. Do not stay here!!

Great Family Vacation Spot

The resort was very clean and well maintained. I was very disappointed that our second villa was not available until 4 hours (8 pm) after the established check in time (4 pm). The front desk manager authorized a late check out of 12 pm for both villas. Unfortunately, on the day of checkout the cleaning personnel started banging on our door at 9 AM and continued to harass us about checking out up until the time we checked out at 11 am. I called the front desk and they verified we had an approved late checkout. I guess this information was not conveyed to housekeeping.

Cock Roaches

Found Cock Roaches in our room. Staff un -willing to accommodate us. Because I did not find the Cock Roaches before 10am the check out time I was charged for that night. Very Rude Manager. If I would ever treat my customers in the manner in which she treated me I would have been fired. Does she not know that I am free advertising for this Resort. One should treat others as they would expect to be treated. Customer service does not matter any more. The High pressure sales pitch also turned my stomach.

Close to Disney; good value

The kichenette 2 room villa we had was quite far from the pool areas; we had to drive each time we went. The pools were nice, but to charge $9 a float, per day, per person is CRAZY ridiculous. And then when you find them floating loose in the pool the FLOAT police took them from us when it was clear that others didn't want them anymore. The rooms were nice and kitchen was awesome to have and use. TV was fair, could not watch the Hawks playoff game for some weird reason, but otherwise weather could have been a factor. The sales pitch when we checked in could also be eliminated. We didn't want to spend 2 hours with a rep to buy a timeshare; and we said that right up front. We were there to have fun, not get a sales pitch! Then they called our room both mornings after check in to "SEE IF WE WANTED TO COME" after we said no thank you.

Problem with noise and insects

The property need a some work. At night and day, when I was in the condo, there was always a very loud cracking sound in the ceiling in the bathroom and living room area. For example, it sounded like some things were cracking coming through the ceiling. It was very annoying. I was on the 6th floor, and I was constantly waking up because of this noise. There were insects in the room, which I had to kill. The condo need to be exterminated. The cost was reasonable. In order to get more customers, you really need to look into these issues.

Birthday Vacation

We were excited to treat our grandchildren to Disney for their birthdays. I discovered Orange Lake Resort online through Holiday Inns. I read the reviews and most of the comments were positive. We used the villa we reserved for four nights but spent most of our time at the parks. When we arrived the check in was speedy and the staff was pleasant. Once we said we were not interested in a 90 minute tour of the grounds, we were not bothered again about the tour. Our villa was clean and all the appliances were in good working condition. We were missing a coffee maker, but my husband called the desk and a coffee maker was delivered in a timely manner. We stayed on the water park and the grandchildren loved the pool and giant hippo slide. We definitely would like to visit again and enjoy the villa without the theme parks...just my husband and myself next time!!

Had a great time!

Checking in does consume 3-4 minutes asking about a tour for tickets. Just say no, unless you have extra time because the parks are expensive! The pool is included but the lazy river tubes are extra. at least you get a bracelet and can go back later same day. My family had a blast there! Its worth the expense, at least one day! Hubby & son played golf. Said the course was great. If you golf- make sure u pack a polo type shirt. Kid liked the arcade! Loved our view. Spacious clean room- looked like the pictures! Rooms could use a few extra towels and we did wash some there too! At least u don't need to take them to the pool! Yep made that mistake once! A creaky bedroom door,slightly unmatched silverware, cups, but how picky can one really be?! Like sweets, go to the marketplace there and get a box of fudge! Shuttle service was nice when our family did different activities but we mostly drove. Takes awhile to get use to where everything is- a few extra road signs would be helpful since GPS isn't useful in the resort. Staff- everyone was polite, and helpful! Lots to do here if you have time to enjoy it all! As we left my picky son asked, "when are we coming back?"