Orange Lake ResortRental Guest Reviews

An overnight stay in February

My travels caused me to arrive early for an extended stay so I book a one night stay prior to our multi week condominium holiday. I have done this in the past for similar reasons and I always look forward to my next visit. so many fond memories.

Great location! Only thing I didn’t love was the inconsistencies of the bus travel time and the lack of airport transportation.

Stay was great after check in

The stay was great after we got through check in. The bright spot of the check in process was Nory he was truly concerned that we as Reward Members and Vacation Club Members got 5 star treatment. BRAVO NORY!!

Orlando - Great Place to Stay

Our first time staying at this resort. We had an excellent time. What a great place to stay while in Orlando. We have been vacationing in Orlando since 1992 and have stayed in all the options available, condos, Air BBs, Vacation Homes, hotels on and off the parks. This is without a doubt the best place we have stayed. Convenient to the parks but private enough to escape the crowds. There is so much to do there you may not wish to leave. We rented a villa. The prices for rental are comparable to other rentals in the area. Check out their website for information.

Orlando

The rooms were lovely Convenient to local attractions No maid service

The definite go-to resort!!

This is our fifth stay as "snow birds" at this resort and definitely look forward to staying again in 2027! The friendliness and genuine helpfulness of the staff, Fun Team, shuttle bus drivers, customer service, activities, housekeeping and maintenance personnel are far above expectations. The variety of on-site restaurants, pools, cleanliness of our villa, beautiful landscaping are hands down the best of the best. A very heartfelt and special thank you to the shuttle bus drivers: Noel, Paula, Ed, Carlos, Bill, Dawn, Miguel, Butch, Vandy, Alex, Mel, Jose, Eliu, Ada, Jeanette. Additionally, special thanks to Customer Support, Mimi and maintenance, Alex. These people are all tops and a huge reason we continue to return to Orange Lake Resort!

Great times

We had a great time your golf courses were awesome. We were taken care of very nicely from the minute we arrived.

Owners Will Not Book Additional Units Anymore

Three hours on the phone to book an additional suite (we are owners) Only for that suite to be two buildings away from the unit we own and requested it be close to - will not book with Orange Lake again. If half my family is going to be two buildings away, they might as well be at another resort altogether. And next time, they will be.

The same poor service and rooms as before

The hotel failed to provide any IHG Diamond Elite benefits without customer having to beg for them. A Diamond Elite guest not being assigned a room in the oldest building in the resort in an area that is undergoing construction with over half of the parking spots taken up by shipping containers should be a given. It appears that guests that book though IHG and are not owners are given the worst rooms. Staff should inspect the rooms and take care of maintenance issues before the guest arrives and occupies the room. It should not be the guest's job to report 10 items that are broken or missing in the room. The sheer curtain was missing in our living room, bathroom light did not work, entryway light was burned out, dishwasher did not clean 3 plates and utensils after double washes, carpet was dirty and stained, remote control for bedroom TV did not work. Outlets were worn out and chargers fell out when plugged in, fan could not be shut off on AC, it ran 24/7. Icemaker did not work. Room location was terrible, right next busy toll road and highway. Zero soundproofing and 30 year old single pane windows make it seem like you are sleeping on the road. Screened outside sitting area reeked like cigarette smoke. No room upgrade was offered. TV's were ridiculously tiny. The landscaping looks terrible and has nothing appears to being done to recover from the cold weather and clean up for spring. The water level in pool and hot tubs was too low so that skimmers were unable to trap leaves and debris. The manager that was supposed to be contacting us during our stay did not do so.

WILL NOT RETURN

My husband and I spent three nights here. Totally disappointed in all aspects. Room, cleanliness, lazy, river… We didn’t even get in the water, food quality in restaurants and cleanliness, on and on. We have been too many times share spiels before. But not like this one! The sales person had incorrect info on the timeshare, and value, that we have owned for many years. He refused to correct the information. Once we started asking questions, his attitude changed big time! It was ugly and embarrassing! Upon us leaving, he asked us to not talk bad about the resort. Ha! When we were packing up to leave on day three, there were large bags of linens, already put outside our door for the maids. A little pushy! When we got home, I immediately realized I left three personal items in the dishwasher. I immediately contacted the resort, they sent me a link to fill out for Lost and Found, which I did and attached pictures of the three items. I would contact them again to get an update and they would say it was either too soon to find out if my items are still there, or tell me I am the supervisor I will check into it and call you back, excuse after excuse. I made contact many times in a six week period. The last call I made I told them it was not rocket science, clearly my three items were put in the cabinet, which do not come anywhere near matching the Fiesta ware in the unit, or someone whoever cleaned the room, has sticky fingers, and they need to find out by looking on the schedule who cleaned that unit. They agreed. To this day many, many months later, they have not even tried to contact me. We will, of course, never go back to this resort, and we will strongly recommend that no one else does that we know.