Orange Lake ResortRental Guest Reviews

Great stay!

Was worried at first on what to expect after reading reviews before we left for our vacation but the place was great!! Stayed in the East Village, people made is sound like you would be staying in a horrible place but it was totally fine. Never was bothered by anyone concerning the time share tour and our condo was very clean..The resort is big but wasn't a problem having to drive to get to the pools.. No big deal. Your staying in a condo and not a hotel, your not going to get daily room service.. Go to the super Target across the street and buy laundry detergent to wash your towels and sheets, that's why their is a washing machine and dryer in your condo. We've gone to Orlando for the past 4 years for the 3v3 soccer tournament and never stayed at Orange Lake but will definitely stay there from now on. Great price and only 10 minutes from the ESPN Sports Complex...

Great Value

This was our second visit to Orange Lake Resort. Its proximity to DisneyWorld Parks make it a perfect choice for our family. Everyone was friendly and helpful and our accommodations were roomy and comfortable. The villa is a little dated, though, and can use a bit of attention to details. However, for our needs, it was perfect and a very excellent value for the price. We would definitely stay there again.

Awesome

My Familys experience was just great. When I come back to Florida for vacation we don't have to look anywhere else. We will be staying here. You don't need to go anywhere they have it all.

Spacious and Quiet Villa Style Rooms

This resort had everything needed for a fun-filled vacation. It was close to all of the theme parks. The Island River Complex is a great location for a family with kids of all ages!

Great place for families!

We stayed in a 3 bed room villa with two families and there was plenty of room. Lots of stuff for kids to do. Great pools. Resort was great and everyone was friendly and helpful. We would stay here again for sure.

Great Surroundings but extremely dirty carpets in apartment.

The carpets in the whole apartment were sadly so dirty that we had to keep the kids from sitting on the floor in front of the TV. In places the carpet was actually sticky. Clean feet soon collected grime whilst walking inside the apartment. It really distracted from an otherwise very clean resort and golf course.

Early phone call to view property

I received a 8:15 am hang up / Probably wake up call on Sunday morning of first nite stay . Then at 8:30 call from VP of marketing to view property. At check in I made it clear I didn't want time share tour or whatever they call it.I am on vacation I don't want to be woken up with sales pitch. Needless to say it wasn't an enjoyable morning. Overall the place is great my family had a great time.We will be back

Wonderful resort!

We really enjoyed our stay in our beautifully decorated 2 bedroom 2 bathroom condo. It was very comfortable for the four of us. The location is great with many restaurants and shops nearby and Disney so close. I had three relatively minor complaints about our stay. The first is our dryer did not work. We called to have it fixed and it still did not work well. The towels in the bathroom were very thin and cheap. Lastly, everyday, the resort called advertising their restaurants or facilities. We found these recorded calls very annoying.

Value for money, excellent location.

The Orange Lake Resort is situated in an excellent location. The on site amenities for the kids and adults were great. A second ping pong board would be great. I would have loved if guests had the option of bike rentals so that one can further enjoy the beautifully landscaped resort. Our party did quite a bit of jogging, bike rides would have topped off our experience. The only one negative in our stay was that the villa was only scheduled for cleaning one(1) day prior to our departure. This was unacceptable, given that our stay was of twelve(12) days duration. We however 'circumvented' this by requesting a clean supply of towels, which we got. Otherwise, an excellent vacation experience.

Disappointed :(

Our young family does not travel often as it is quite costly for a family of 5 to do so. This trip to Florida was a gift to our children for Christmas , a trip to Disney world and Universal. My husband and and I had heard about Orange Lake Resort, specifically about owning. We thought that maybe investing in becoming an owner would allow us to travel more often with our family. We chose to come to Orange Lake before checking into Disney specifically to inquire about ownership, to see if it would be something for us. Once we arrived , after an exhausting drive from Ontario Canada we were greeted with a very long check in line with only 3 staff available to serve so many people. It took a very long time to get to the front of the line. We had made several requests during reservations, 4 months prior, and none were met. I understand that requests are just that, but it was the lack of flexibility of the hotel to try and meet those requests and it was the first impression of the resort. I felt unwelcome from the start. Our room was spacious but had several problems. The ceiling fan was loose from the ceiling and wobbly , there were pieces from the shower head missing , the drain in the shower was an open hole with a cover than fell off when we turned on the water. The microwave buttons did not work, the can opener was an old electric one which did not work properly. We found several hair clips, a sock, and crumbs under beds and in couch cushions which were not ours. The most concerning was the sharp metal blind hooks which were not attached to the door blinds properly that our 2 year old son scratched himself on his back. Had he bumped into them harder they most definitely would have pierced through his skin. They were like sharp knives, no exaggeration! Such a scary thought. The hotel did come and remove them and fix the fan but I was left with a feeling that they did not really care nor see the seriousness of the situation. There was no follow up. We were so disappointed. The resort looked like it had some fun activities and great pools. Maybe in the newer areas of the resort these problems don't exist but in the east village, or at least the room we were in , they did. I truly wish we had a better experience as we were very excited at the thought of leaving Florida being owners. We are returning to Florida again in March and will try other vacation clubs and hopefully have success. If I could give Orange Lake some advice it would be to improve customer service, maintain rooms, and give a good first impression, especially to first time guests who may be considering returning in the future.