Orange Lake ResortRental Guest Reviews

Schöne Anlage mit Startschwierigkeiten

Das Club Hotel hat eine sehr schöne Poolanlage. Diese ist sehenswert. Die Anlage ist sehr weitläufig. Ohne Auto oder den vorhandenen Shuttle ist das Erreichen von Zielen mühevoll. Aber gerade das macht auch den Reiz der Anlage aus. Alles scheint sehr entzerrt und nicht dicht gedrängt. Das Hotel selber ist gut gelegen und wir haben alle gewünschten Parks mit annehmbarer Fahrzeit erreicht. Bei unserer Ankunft mussten wir leider die Geduld der Mitarbeiter strapazieren. Das erste Zimmer war nicht sauber gemacht. Nach einiger Diskussion und Warten ging es dann in das 2. Zimmer. Das hat sehr schlecht gerochen. Wir haben vermutet, dass Katzen Urin in dem Zimmer war, obwohl Haustiere nach unserer Kenntnis nicht erlaubt sind. Wir haben für die gesamte Prozedur des Einscheckens ca. 2 Stunden gebraucht. Dann hatten wir endlich das dritte und letzte Zimmer erreicht. Da es meiner Frau nach dem langen Flug von Deutschland nicht gut ging, wurden das qualvolle Stunden. Das Personal hat sich wirklich bemüht, aber offensichtlich war die Organisation mit der Situation leicht überfordert. Übrigens: Am Ende haben wir dann einen 2 Stunden späteren Aus Checkzeitpunkt als Entschädigung bekommen. Wir fanden das nicht angemessen, aber das muss jeder selber beurteilen. Dem Hotel merkt man seine gute Belegung (vielleicht auch das Alter) an. Besonders die Teppiche in den Fluren sind nicht sehr ansprechend. Das dritte Zimmer war dann sauber und i.O. sowie alle anderen Einrichtungen auch.

Happy Camper

Every aspect of our stay was awesome except your maintenance staff - they need a little supervision on customer care. Everything and everybody other than that was awesome. The staff made a very long line at check in a pleasant experience. Serving drinks in line was an excellent touch. Check in staff was superb. The units are sooooooooo spacious and comfortable. The property and all its amenities left nothing to be desired. I have already booked my week for 2015. Thanks guys!

Mrs.Arnold

Very nice Villa for a family of 8.Fun at the pools kids loved the hippo, transportation was great did not have to drive.

Check in

Didnt enjoy the hard sell tactic upon checking in to attend a 1.5 hour sales. Everything else was good.

Service friendly; room key easily dies; West area very convenient. Selling time shares only negative.

All the workers have been chosen/trained to be very helpful/friendly. The room key died easily; a manager said they may be changing to the Disneyland wristband-great idea. I finally kept the key next to my skin inside my swimsuit; in my pocket I quess my purse (with phone inside) touched my hip pocket? Staying in West near check in was great location for easy access to water, play rooms, store, food. Sales pitches were persistent: with check in and multiple calls to room-just be ready to cut it short!

Great place for family vacation

Spent a few days in a 2 Bdrm villa with my family. The resort has plenty to do within its huge boundaries. The villa was perfect for us. Plenty of space. We were close to everything, but could also " get away" from all the hustle and bustle. The only negatives are the calls we received asking us to come to time share sales pitches. A little annoying. And the grounds are looking tired. The landscaping doesn't keep up with the nice rooms and great service and amenities the resort provides. Overall, we were happy with our stay. And will return.

Nice room, lots to do

Overall it was a nice experience. The outside areas of the resort was a little to unclean for me. The Lazy River water was rather dirty. I do realize that the Hotel was so jammed pack that all of the guests would simply make a big mess each day, but they could have had more staff on to always be cleaning the pool areas etc...

villas felt like home!

The villas were roomy and very comfortable. The food at the restaurant by the pool is excellent. We didn't have the time to experience much of the property, basically used it as home base, but found it to be very relaxing and a nice family atmosphere.

Large resort with good accommodations

Very large complex with nice accommodations. Our suite (villa) located in the river island area was immaculate. We found the description to be a little misleading though. It's listed as "waterpark villa". While these buildings (multi story) are indeed located in the river island water park area, half of the rooms overlook a parking lot. We wee able to call the front desk and get changed to one on the waterpark side. We also felt that the extra charges to rent tubes for the lazy river, play mini golf, and use the hippo slide were unnecessary and cheap, people pay a lot to be owners and stay at the resort. The use of the basic mini golf courses and use of tubes in the lazy river should be included. The tube staff often came around checking for wristbands and collecting loose tubes. My wife also experienced a rude staff member at the registration desk, once they know you're not interested in buying in as an owner, they can be rather rude and dismissive.

Great Stay!!!

The whole family really enjoyed themselve, and plan to go back next year. Great place to take your kids!!