Orange Lake ResortRental Guest Reviews

Great resort. Pricy amenities

The resort is beautiful. Amenities (lazy river, water sports, water slides) expensive. Rooms were not cleaned during our stay and towels were not changed unless you paid extra. It was an awesome vacation but those things make it a 4/5.

Beautiful property with lake, pools, golf, and numerous kids activities

Kids had an amazing time at the pools, the rock climbing wall, the hippo slide, lazy river, mini golf, etc... Wife and I enjoyed the pools, the golf, and the peaceful atmosphere. Second time vacationing at Vacation Club Orange Lake property, hope to return next year too.

Amazing Resort

This was my first visit to Florida and I didn't know what to expect. I was totally thrilled once we arrived with the wonderful staff and the resort. I cannot wait to come back and stay at this facility again. I will definitely recommend this establishment to my friends and family.

Pros excellant villas and helpful staff Cons no free shuttles

This is our second visit to orange lakes on both occasions we have enjoyed our stay,my biggest problem was if you. Wanted to go anywhere without the car,the resort shuttle stops to far away from Publix to make it feasible to get any shopping and the shops that stock groceries on the resort are far to expensive and limited if there is a lot of you to feed.For Target and TJ maxx Walgreens etc you would be lost without Uber as it is so much cheaper than the shuttle service the resort offers, In all the resort is ideal if you don't want to leave it but not at all suitable for families especially with children or a large family in tow if you don't have a car or if you want to have a stroll round shops,Ithink the resort would benefit from a free shuttle to airport and local amenities

Great Stay

We enjoyed our stay. Will come again. Everything was clean and well kept. Villa was perfect. Kids enjoyed the entire resort. Thank you.

Great Customer Service

Room wasn't ready when we arrived but staff was helpful and comped resort activities to compensate. Also moved us to a room with fireworks view from our balcony for our understanding.

Love Orange Lake

Great family place something for everyone! Good food comfortable rooms/beds. Close to Disney. Good value for price.

Perfect for the entire family

There is so much ch to do here, my family had a great time here.

Not what I expected, in a bad way...

My family and I have been in the market for a timeshare and we thought this property might be a good fit. We typically don't buy into the whole VIP tour, we like to see what a stay at the property would actually look like if we became part owners. Unfortunately What we experienced during our stay helped us avoid a bad commitment. First off upon check in we were notified that our room hadn't been cleaned yet, it was after 5pm so not sure why it wasn't ready. But no big deal the associate was able to find us a "clean" room it just took a while. after that we were given a coupon to be redeemed by setting up one of the VIP tours, The sales person wasn't pushy but when I informed her that we weren't interested she immediately became dismissive as if I was the one wasting her time. So we move on to our room. I don't think I have ever been in a room that was more cave like. There was no natural light, it reminded me of being in an interior cabin on a cruise ship. Along with being very dark the room had also not been cleaned very well at all. The tv remote had a white calcified substance all over it (im gagging just thinking about it) The tile in the bathroom was scummy and mildewy in the corners. The worst was my son dropped a toy that had rolled partially under the bed skirt, when i went to grab it i saw that there was dried up food and a thick layer of dust just inside of the skirt. SO GROSS! I went to stand up and put my hand in what appeared to be a dried up paste on the ground. So hands washed and that toy went directly in the trash. It looks like they just ran a vacuum through the middle of the room and left the rest. Now on to the staff interactions. We didn't encounter too many members of the staff, its almost like they were hidden and didn't want to be bothered. On Saturday morning we went to the north village pool, I was looking for pool towels and asked a few of the maintenance staff that were standing around talking if they could point me in the right direction. They acted as if they didn't understand me and continued their conversation. Now to the situation that infuriated me. we were returning from the magic kingdom late Saturday night. I was looking for a parking spot, I stopped near the building to take a left turn but I was yielding to on coming traffic. As I stopped a white maintenance van came speeding out of your service vehicle lot, they sped around me nearly clipping my bumper and then nearly hit the other car (that had a family in it!!!!) head on before they swerved left and took off through the lot. I tried to follow them but they were going so fast I lost them immediately. MEMBERS OF YOUR STAFF PUT MY FAMILY AND ANOTHER FAMILIES LIFE IN DANGER. needless to say we couldn't check out fast enough on Sunday morning. Is this the kind of experience you get when they don't think you're going to buy what they're trying to sell you?? If you become an owner do they treat you "right"? Im not sure im willing to find out.

The majority of staff was very helpful and engaging.

The amenities on the resort were super. There were multiple pool complexes that could be accessed and a shuttle if transportation was needed to and from. The drive to Disney was 10 minutes and quite easy. There were additional on-site opportunities I would love to try in the future, including water activities and golf.