Orange Lake ResortRental Guest Reviews

Great stay

Had a great time at the room and the pools. Sales pitch is a waste of time. Wait staff could have been more plentiful at the pools. Bar maids were ruin.

Orange lake

I loved my vacation. I am platinum elite and also an orange lake owner of several weeks

Nice Resort

We enjoyed our stay at the Orange Lake resort. The front desk staff was very informative and the staff who helps with setting up tickets, etc. was very helpful.

Great time

Facility was well maintained and beautifully landscaped. River island was great pool time.

Nice Weather

A great vacation experience once you get past the high pressure sales pitch for ownership. Ridiculous to go through that just to get a parking pass.

Wonderful Experience

Had a wonderful time we will be back soon. Next time we will be able to stay longer to really enjoy the resort. Came to Orlando for Seaworld so we didnt get much time to spend at the resort.

Rooms are terrible

So initially seeing the property, it has a lot to offer. However, the room itself was less than desirable. We had a king room with a pullout sofa bed except when we pulled the sofa bed out for my 8 year old son, it had what looked like blood and urine on it, along with trash (see below photos). We immediately called to have it replaced and we were told an entirely new mattress would be delivered. We came back from dinner 2 hours later to find new sheets on top of the same stained mattress. We called again and by the time it was replaced (over 4 hours later), it was after 11:00 and we fell asleep waiting for them to return, and when they did return, they didn't bring clean sheets and told us we would need to contact housekeeping for that but that it was late so it may take a while as it is an "out of the ordinary" request. They never reached out to ensure the issue was resolved. I did talk to the front desk and told them how poorly it was handled, along with the fact that the milk we bought from the market was expired, and that we received a skunked beer at dinner that night (it was about 2 months past the sell by date)...she apologized and offered to reimburse me for the milk. Um, thanks?? To top it off, the room had a STRONG MUSTY/Stagnant AIR SMELL and everything in the room was damp...sheets and trowels always felt like they had moisture on them and a towel that was hung up never dried (probably why they aren't going green and encouraging guests to re-use towels). They only clean the room if you have been there more than 5 days and when we asked for more towels, they told us there was an additional charge. Are you kidding me?! We asked someone next door if their room was like that and they said it was so no use in trying to request a new room. I will say the property is nice and service in the restaurants and activity areas was great. Honestly, if they had done a better job of correcting our first issue, I might not be so salty but the pull out was disgusting and it is burned into my brain and they took way too long to correct it. And they seriously need to do something about the air conditioning or whatever is not removing the moisture from the rooms. That smell is aggressive.

Great place

Highly recommended! My family enjoyed the week that we spent there. I will come back again.

Excellent!

We stayed for only 2 nights, but wish we were here a week!! Excellent everything! Super kids friendly!

Vacation

Our vacation started out very badly!! Family members had booked us at another resort. It was dirty!!! I suggested IHG!! I was very surprised you were able to accommodate us! Very pleased with our stay!!Vacation