Orange Lake ResortRental Guest Reviews

First timers, won't be our last!

Our family of 4 decided to stay here after planning a last minute vacation to the Orlando area. We opted for a two bedroom villa to accommodate 2 adults and 2 teenage boys. This couldn't have been a better decision! The villa was spacious and comfortable. I appreciated that they supplied enough detergent for 3 loads of laundry and 3 loads of dishes in the dishwasher. We had two issues while we were there. The first one was no batteries in the remote controls. Someone came right over and gave us batteries and had us make sure they all worked before they left. The other issue was the air conditioner. It was not blowing cold air and the indoor temp was up to 80 degrees. We called and they came and repaired it while we were out to dinner. Our teenagers really liked having their own beds and bathroom and the adults liked having their own space as well. It really came in handy when we all needed to shower before going out. The kitchen was more than adequate for our needs. We will definitely stay here again!!

Never stay at welcome center

The rooms in the welcome center which I did not know I was staying in turned out to be dingy, no sunlight , poor ventilation , needed updating , no cell phone service and was not part of the time share buildings. The first floor was actually in the basement. When I was moved up to second floor I still had no outside window and looked at a dark and dismal so called atrium. Last renovation on rooms were in late 90s or early 2000.

Wonderful vacation spot.

My family really enjoyed staying in the signature collection room with all the perks that came with its first class services. One of my best vacation spots for every summer!

Disney family vacation

Resort needs upgrading. Everything is very old and extremely dirty. Even the pool water was cloudy. Not very happy with our experience. I own there and have not been there for three years. It has definitely gone down hill.

Great stay at good location

Great villa rooms with convenient locations to parks.

Awesome

My family and I had the best time there. We even saw some Buck's and Doe's while on the property. The pool's, arcade and restaurants all great. Can't wait for another stay.

8 Thumbs Down

1. Rude staff 2. Called a liar (which my wife easily rebutted) 3. Unclean room 4. Poor carpet 5. Smells bad 6. Reservation not linked, family stuck in the rain waiting for a fix 7. Unsafe feeling 8. Not up to IHG standards 9. Charged extra for everything 10. Rude staff (should be noted twice) *I literally took pictures of the room to make sure that I wasn't charged for something. **IHG should separate itself from this property, or take it over and improve

moving

Put in a villa that the roof was leaking and the ceiling starting to fall. After 2 hrs. They move us to another villa were the door did not lock. All you had to do is just push on the door and it open. When you complain they say Were sorry!

Great Customer Service @ service desk

We had a great family vacation with the kids and the in-laws. Orange Lake is so close to Disney theme parks and has a great location to good restaurants in the area. On the resort, we really enjoyed the Splash Lagoon and the water park pools. Having Resort Shuttle service was a plus as well. Only complaint was we weren't able to get the early check in like I had requested since I'm a Platinum IHG Member I should have had this included in my member benefits.

A really nice, relaxed vacation spot

We were pleasantly surprised by the resort. The room suite was large and well maintained and gave us enough space for the family to spread out and relax compared to a typical single hotel room. The price was comparable to any decent hotel in the area. I saw several reviews mentioning high pressure sales but I found the "time share sales" people to be courteous and respectful and not at all pushy. We were not interested, and we were left alone.