New Orleans ResortRental Guest Reviews

Until the next time

My husband and I were warmly welcomed by Mrs. Sue as soon as we pulled into the valet. Mrs. Sue is exceptional, she started our stay off Wonderfully! She offered help in locating food and gave us information about parades. She made sure we got to the front desk to check in properly, then she made sure our car was valeted. And of course she gave us beads! Mary at the front desk was extremely polite with outstanding patience and customer service. The trip started off great! We enjoyed our stay tremendously!

Would not return

Extremely loud noise from outside disturbed our sleep every single night around 4am. Loud banging, sounded like dumpsters being slammed. Checked windows to see if they were open because we could hear everything from the 9th floor. Check-in was fine but the wait to receive keys is something I have never experienced anywhere in the world! We just wanted our keys. We had to wait to hear what I guess was a timeshare presentation. We were hungry so we left to go eat. Came back, had to wait some more, eventually asked front desk if we can have the keys. Still waiting on final receipt after check-out despite requesting it a couple of times. Did not feel safe for 2 women traveling alone with all the homeless men outside of the building. Hardly left the room, mostly to get food. Bed sheets had holes. I have a picture. Hot water in shower went from freezing to scorching hot intermittently. Could not use both showers at the same time. I now see others had the same problems 5 years ago until now.

alnl;avva kjlasv

No housekeeping and wasn't allowed to use my points. The corner has lots of homeless and isn't very safe

Best Place to Stay

The staff were awesome. They were pleasant and very friendly, felt like we were all friends lol. The resort was clean and decorated beautifully. The proximity to food and entertainment was perfect, we were able to walk to just about everything we wanted to do. We really enjoyed our stay and will stay again when we return to the Crescent City.

Great spot for an extended stay!

We very much enjoyed our extended stay here, especially as we had a signature suite that functions like a small apartment. The staff was always very friendly and accommodating and the hotel and room were very clean. The noise can be a bit much, but that's expected when you stay so close to Canal and the French Quarter. The only issue we had was the first night and morning, the staff trying to push us to attend a timeshare presentation, which we had shown no interest in while booking and I had to give multiple firm "no's" before they finally stopped. It was not pleasant and the last thing I wanted to deal with after a long day of travel. The "amenities" are sparse and the pool is laughably small, but that didn't bother us as we had no intention of swimming in December. Otherwise, a very enjoyable stay for our family to enjoy the Christmas holiday in NOLA.

N/A

Great hotel clean room and friendly staff. Soon as you enter the villa we were greeted by relaxing jazz.The hotel was in a great place for shopping and eating. The hotel is near the Galleria a good place to eat.

Comfortable rooms

Great hotel washer and dryer small pool A lot of restaurants nearby

Comfortable Stay

Had a comfortable stay in New Orleans, this hotel is a great location! The hotel is clean, secure & quiet! The amenities could use improvement on availability. They said the pool couldn't be used when raining, but when it was sunny & nice the pool was still locked. When I requested it be unlocked staff seemed unhappy I asked.

Sheila--South Carolina

Excellent stay room was very clean, bed comfortable. 2 TV"s in our suite that was a PLUS for us. Everything you need is in walking distance.

Great stay in New Orleans

Sue at the front door is A++ very friendly every time we walked through the door. She even went out of her way to help my fried who left his phone in the uber car. Bourbon street got a little rowdy while we were there but we felt safe in the building