Myrtle Beach Oceanfront ResortRental Guest Reviews

Poor customer service. Staff not trained well

The hotel resort itself was wonderful! Customer Service when it came to booking and handling issues and being aware or trained properly in policies of hotel/resort were extremely poor

Vacation

Very memorable vacation for me and my family, I would love to do this every year, I didn't want to leave I wish I could live there forever. Our villa was like a vacation in itself and the stunning ocean front was amazing

I was close to the beach and the view was wonderfu

I just love atmosphere and the bar and the relaxation around the pool. The dj was good liked the play center for the kids and the mimi market in case if u needed more items. All the things were there .u didn't have toeave the hotel

Easy access

The staff was great, the rooms were extremely clean and organized. Parking was easy in and easy out. Access to beach is very close and short walk. Pool was wonderful and large enough to handle everyone.

Can't wait to return!

Hotel was extremely clean and well maintained. The 2 room villa was perfect for our family of 6. The full kitchen came with all the pans/utensils to make our meals. The elevators were fast and clean. Ample parking for all size vehicles. We never heard anything from outside while in our room. The pools were clean and well supervised. We always felt safe while there.

Epic experience

This was the best place ever for me and my guest. We're planning to come back soon. One thing that stood out most was the safety aspect of this complex. Thanks again for the great staff as well.

First timers in Myrtle Beach

Our July 2025 stay at IHG Vacation Club Resort in beautiful Myrtle Beach will by no means be our last. The resort is beautifully maintained, being a new property with amenities that are in really good condition. The check in process was quick and straight forward and any staff we met during our stay was friendly. The layout of the resort makes sense with access to the pool, hot tubs, patio area and the beach, inviting and convenient. I would have welcomed more options for a quick mixed coffee bar or snack bar within the building as we arrived on the evening that a Tropical Storm was set to hit. The next day was an almost washout, so more opportunity to hang out at the resort, indoors, would have been nice. That said, the signature room accommodations were perfect, the very spacious modern kitchen was open to the living area and small balcony. The bedrooms were comfortable and spacious as well, with the master bathroom opening into a large shower, his and her sinks and modern, stackable washer and dryer facilities, conveniently placed inside the bathroom area. Everything was impeccably clean and really up to mark. I am telling everyone about out lovely stay at this resort. We can't wait to be back!

Great stay coming back in sept

Resort is very nice staff is very nice the bar Tender x was a great bar Tender very friendly and good at his job. Only thing is as a owner with hicv i know that the bar Tender gets 18% gratuity on every check x was honest told us tips was included but my wife went to the bar without me and the 2nd shift girl bartender had her leave a tip and didnt tell her there was a tip already on the check I told the front desk but that needs to be handled be honest if we want to put extra tip we will but tell your guests about the tip

Great stay

Had a great stay here. The only thing I had trouble with was the shower pressure in the master bathroom was low. And our room wasn't put back together after they cleaned but we called and they got us right. This is our second stay here since they opened. I did notice they had a d.j. but last year it was good bc he stayed until 11. Now the music is so low you barely hear it and he left at 9.

Very misleading not ocean view or front view!

My stay was not as expected! I was placed in a first floor room (134) next to a loud music all day and night until 10 pm. Had absolutely no view of ocean . Could not use balcony due to people walking by and parting all hours. I entered room and immediately returned to front desk and requested another room. They said absolutely none available! Said would get back to me next day of possibly moving. Never heard a word from manager James or lady that checked me in. This was the worse and most deceiving hotel I ever had. I paid over $2200 for 4 days and worst service from staff at front desk and especially be lied to about moving us to a better room. The manager was never in contact with me on following up or telling me anything about my situation. Room was greatly decorated and modern but I came to the ocean to view and be in front to sit on balcony to enjoy. My wife and myself were so disappointed and made this the worst vacation!