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hill country resort

Hill Country Resort at Canyon LakeRental Guest Reviews

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4.0/5 

(757 reviews) 

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nellie

March 10, 2019

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Terrible stay, management could care less also.

Checkin was terrible, showed up at 8pm and there were 70-80 in line trying to checkin, people said it took almost 2 hours to get their rooms. I left and returned at 10pm and got my room. The AC did not work and it was 81 degrees in the room, after the maintenance came to our room we were told the unit was not working and he would contact the repairman, he returned at 12:15am and said he could not contact anyone at the office or a repair person and we would have "to deal with it". I have called several times to discuss the matter with management but they will not return may calls, I was told no supervisors were on duty the morning I checked out. Been waiting weeks to be called back, guess they do not care.

No, I do not recommend this property.

Spring Break 2019

March 22, 2019

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Spring Break 2019

With all the problems we went through during our stay, the staff did everything possible to fix them. Manager Mike, manager Erin, front desk members Cheryl and Desiree.

Yes, I recommend this property.

Mayt

March 24, 2019

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Would take no for answer

I know y’all trying to sell time share at the resorts, but when I check in I told them not interested and they would not take no for a answer, we were tired and didn’t want to here their sales pitch... I stood there for about 10 min just saying no and they wouldn’t give me my parking pass and let us go. That’s was the only down side to the trip... plus the Jacuzzi tub would not work. (Wife’s complaint)

Yes, I recommend this property.

Bonnie

March 19, 2019

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VERY PEACEFUL AND COMFORTABLE PLACE.

I RECOMMEND THIS PLACE , VERY PEACEFUL AREA, VERY CLEAN AND FREINDLY STAFF!

Yes, I recommend this property.

Blackjack

March 22, 2019

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Wedding

We stayed here for my niece wedding. There was several family members that stayed there. This is a wonderful place to stay at if you have not stayed here before I highly suggest you to this is a great place to stay. We have another wedding to attend this year in that area and the family plans on staying there again. I give this place a big thumbs up on all.

Yes, I recommend this property.

rain

March 16, 2019

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Poor customer service and mediocre at best accomodations

The bed was terribly uncomfortable and the highway noise was non-stop. The pool was very crowded and the customer service was lackluster. The tub in the second floor villa leaked which required maintenance to visit our room after 11pm I would not recommend staying here.

No, I do not recommend this property.

Barb

March 17, 2019

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Not a luxury hotel

We were in town for a wedding and this hotel was one of the choices for an overnight stay. We had to wait in a long line to check in, another line to get a parking pass where we had to listen to a sales pitch. Then we went back to the desk to get our keys to the room. Our building was very hard to get to and we had considerable stairs to maneuver. Our parking spot was taken by the hotel service crew and we were greeted at our door by the previous guests dirty laundry..it was never collected. The room smelled heavily of bleach, it was hover clean and tidy. It was an average camping type room and not an average hotel room. We won’t ever stay there again

No, I do not recommend this property.

Lonnie

March 17, 2019

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Unit 193 Bed Bugs

I was looking forward to a great Spring Break with my family, instead had a terrible experience with this Resort and manager Aaron who was not interested in hearing or remedying our situation. There were bed bugs embedded in the sofa bed mattress in which the housekeeper who arrived 1 1/2 hours after contacting the manager didn’t want to touch and took pictures as well. Next, the kitchen counter had sticky red juice all over and the restroom was unclean. I had to run to the corner store for Cleaning products so that we were able to be a little comfortable. Called for towels and it took 2 Hrs for someone to arrive with hand towels only. Raul was very helpful after day 2 and ask to move us to the Ambassador side. What a different villla in which these were my expectations from the beginning during checkin. I request a refund and still waiting for Sheryl (manager) to speak with Micheal for approval cause she’s not able to refund monies back from what she stated. Sheryl was very helpful to gain a solution for all my concerns. Unfortunately, it was the day before departing. I have more photos, but you’ll get the pint with these ones.

No, I do not recommend this property.

GracieRocks

March 10, 2019

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Comfortable bed and great service

We had a relaxing stay, the beds were very comfortable and service was excellent. Very good location with spectacular view of the lake.

Ducatislave

March 16, 2019

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Great Hotel, Unit Not Used Much

The following is an account of facts for our stay. I am NOT intending to deter people from using this resort, as it is a great value and has lots of wonderful amenities. In fact I would certainly stay here again. I simply think that the whole place would benefit greatly from some heavy duty water filtration/treatment as well as a more consistent unit rotation and maintenance schedule. Due to early arrival we were placed in a different unit than originally planned. I could tell from the large amounts of air in the water lines that the unit was not used recently. The unit was well kept in terms of cleanliness, bedding and amenities were great. My only issue was the plumbing/maintenance, when we got into the unit the Master bath sink had only the tiniest of sprays coming out of the tap(like a pinhole in a garden hose) and the toilet water supply was shut off(wife discovered that when it wouldn't flush). However, in the second bedroom en-suite the toilet was running nonstop, I had to shut it off and just turn it on for a minute to refill the tank when it was used. The amount of hard water buildup was insane, the shower head was almost plugged solid and had hard water stains all along the bottom(@Houskeeping: CLR works wonders, just saying). I removed the aerators from both bath faucets so we could actually use them, one of which disintegrated in my hand it was so old. After running all faucets in the unit for approx. 5-7 min I was able to get all the air and nasty rusty water out of the lines. The water still stunk of sulfur for the whole stay. On the plus side there are tons of thing to keep the kids and adults entertained, and the facility is well kept overall.

Yes, I recommend this property.