Hill Country Resort at Canyon LakeRental Guest Reviews

Great service

Amazing getaway and well worth it. You can not best the availability as well as the distance away from home. The sights and amenities make it more than just a getaway.....it makes the kids feel like they are truly on vacation.

Great place to relax and have fun

We had a fabulous time at the Holiday Inn Hill Country Resort! So many fun things to do, good views of the lake, friendly people, great staff (thanks Sheryl :-)), good live music, drinks and s’mores plus more! We had such a great time that we booked again before we left and are bringing the kids and spouses with us too! Amazing value (especially if you have multiple kids or if you split the cost with another family) and can’t beat the full kitchens and charcoal grills! Looking forward to making more memories at the resort soon!!!!

Disappointed Guest

Our room flooded because the washer wasn't properly hooked up and were kept up late our last night so they could extract the water and nothing was offered to us. They said all rooms were full and didn't offer to reimburse our last night or anything. Also, they do not let you know that if you are in an ambassador you'll be across the highway and have to drive over to enjoy resort activities. I was told they would contact me after speaking to management but no one did and when I call they always say they will call back but no call back. No way to handle business.

Pick Something Else...

Dirty, unclean, filthy, repulsive, nasty, grotesque, disgusting, hazardous,

Loved it!

Loved everything about the resort, especially the amenities and the activities. The only reason why we didn’t choose 5 stars is because the bathrooms and kitchen in our unit could’ve been a little cleaner. Other than that, we loved everything else. Would highly recommend.

Don’t Stay Here!!!

Upon check in we were lied to that an upgrade was not available. We had to move rooms four times and took four hours due to dirty rooms. My family had to wait outside for four hours. We finally got a room and the hotel refused to credit me anything back for the issues. I had to call IHG customer service the next morning and the front desk every day. No one calls back. Finally, Cheryl agreeded that everything was wrong that was going on and it could have been handled. She credited my first night back and offered me $50 to use on food or drinks. This should have been done at the beginning so we didn’t have to keep dealing with it everyday of our trip. Worst stay and vacation ever. Oh, and I don’t need a stupid comment posted below that you are sorry and that is not what y’all want the resort to be like. Fix your customer service, housekeeping, and management. I will say the security guy rocks! You all could learn something from him...

Spacious Hill country resort

Love this canyon lake resort property! Excited to come back once renovations have been completed

good room and bed, just not top notch as other CLUB places

Holiday inn club has set standards USA wide. Hill country location is not up to those standards yet. I’ve stayed at ambassador and presidential (both good). The villa I saw in 2018 was old(nasty couch, peeling table, and a roach). I stayed in bld 47, room 225 this year. It was cute and updated, but the maid should have reported these things before anyone got a key(numerous bugs flying in kitchen and bathroom, master bath didn’t drain properly, dishwasher had standing water, the refrigerator did not have a handle. I reported it and all was corrected. Good. (I just thought they would notice imperfections before handing a key out for the price we pay). Another thing that I didn’t report at that time is that 2 of my guests were locked in the guest bathroom for a bit. I did not see it myself but they said once you close the door there is no handle to grab to open it from the inside. That seems like an easy fix by installing some hardware. I just wanted you to know. The only time I used the facilities was on 6/8(sat) to get a drink from the bar and go to pool. The lady bartender had no personality and moved like a sloth. It took 15 minutes to get a drink when no one else was at the bar. She even spent more time trying to figure out how to open the umbrella. Maybe she does deserve a job somewhere with holiday inn club, but it is not at the bar. Get the right people in the right jobs. I am sorry to gripe, but truly I am just wanting to help. I love canyon lake and love all other clubs I have been to. The hill country will get there but just needs a little help. Thanks.

Lovely Property

Great property. Easy access. Great parking. Good bedding and nice patio and pool areas. Perfect location. Needs Restrooms in the Registration area. It was pouring rain when we arrived. My friends asked where the restrooms were and they told them outside. They didn’t specify where outside. This was the only rude person we encountered. We will visit again. Need to add fans to the patio balcony areas. Texas is HOT most of the time! Privacy screen for patio balcony area so you are not starring at your neighbors. Overall a very nice property. We will return when it is cooler!

Very dirty and bad service

Very unhappy with my stay and will not be staying there again