Desert Club ResortRental Guest Reviews

Some good some bad

I was placed in room with construction right outside window. They worked all night and the wife and I could not sleep. Had to request a room change at 0540am. Second room was better but they should have known. Thats not a small construction site. Then wake up and get card for shuttle. We waited 45 min right in front and the bus just left without calling anyone. Had to take UBER. Took uber rest of stay. Wife was irritated. Wife not happy means me not happy...

Great for family vacation, Bad for business travelers

Pros: Very good hotel at a nice location, close to the Las Vegas strip but not on it and hence quiet. It is excellent for family vacations. Cons: 1. No elevators at the buildings. 2. I was a business traveller. The hotel charged my credit card for the first-night stay when I made the reservation. That is ok but I didn't get a receipt/invoice for that charge. I called Holiday Inn main line and they informed the hotel but still, they didn't provide a receipt. Then our corporate travel agency contacted Holiday Inn management (and copied me on the email) requesting a receipt and still, we didn't receive a response. I ended up paying late charge to American Express because without official receipt I cannot submit expense report and without an expense report my employer cannot pay AmEx. It seems the hotel assumes that it is ok to charge the credit card for the first-night stay without issuing a receipt because they would adjust it when the actual stay happens (with the final bill). That is fine for personal vacation but won't work for business travel. I, therefore, wouldn't recommend this hotel to business travelers.

Great Value in Vegas

My wife and I took our three grown sons on a trip to Las Vegas to celebrate our youngest's 21st birthday. We wanted a suite and this was one of the more affordable ones we came across. The facilities, service, and value were great. I have no complaints and have always felt that any Holiday Inn property will be well-run, professional, and clean. This hotel fell right in line with my expectations and I would return again in a heartbeat.

Habitacion Signature lo mejor del Hotel

Estuve 6 noches hospedado en Habitacion Signature con cama King. Excelente todo, las instalaciones, el trato del personal, el desayuno, la cercania con el Strip, el shutlle gratuito a varios hoteles del Strip y al downtown. Muy buena la WiFi y la piscina principal. Un poco mas economico que alojarse en hoteles del Strip y a menos de 15 minutos caminando de hoteles como el Flamingo o Caesars Palace. Contrate con desayuno incluido y es de destacar la calidad de las comidas y bebidas. Muy buen trato del personal con mozas que hablaban español. Para muchos traslados utilice Uber y los coches llegaban a buscarme casi hasta la puerta de mi habitacion y tambien me dejaban en el mismo lugar.

The best

This is an amazing resort. You can absolutely stay away from the hustle of the strip and enjoy the Nevada sun. The activities center is great and the villa is huge and clean!

Had to pay for coffee even though it was bed and breakfast

I complained to staff as I was staying bed and breakfast. I told staff I was not happy that I had to buy tea and coffee as the $12.50 allowance they give you for breakfast doesn’t give you enough money to get a breakfast as well as a drink. Staff just shrugged there shoulders and said take it up with the restaurant. I was. Unhappy but they didn’t care!

great rooms

Great rooms but stand in the checkout line just to get key cards working again after they shut them off before my checkout day

Overall experience

On behalf of the Delgado family we would like to extend our gratitude to the entire staff of the hotel. Whatever we needed was granted to us by the staff at a timely manner. Everything was clean and ready to go upon our arrival. One thing we would kindly suggest is that the hotel offers its guests pool/bath towels on a daily basis. Overall our Las Vegas experience in this hotel was to our standards.

Très satisfait dans l’ensemble

Tout était parfait tant au niveaux des services proposés que de la qualité de la chambre. Seul bémol, nous avions réservés avec l’option petit déjeuner gratuit et au final, au moment de ce repas on nous présente une carte avec seulement un plat gratuit. Tout autre chose devait être payée en supplément.. Le dire à l’avance aurait été appréciable. Pour le reste, au top

disappointed Spire Elite member review

If you are an IHG Club member, just simple forget your status, and leave behind your expectation about extras, what you can expect as a valued member, because you will not get any. No welcome message, no welcome gift not upgrades our extra attention. - noisy hotel, with quite a bad sleeping quality - in rooms the wifi is quite week, and not stable - the food at the restaurant is really good, with excellent service. I would mention one exceptional person in the restaurant, called Pet. She was the best one I have ever met