Desert Club ResortRental Guest Reviews

Roaches

Good location. Comfortable room, but roaches found in bathroom. Valet and transport team top notch.

Not impressed with service- but rooms were nice.

As a rewards member, I chose this hotel out of the other IHG properties for its proximity to the Sphere! That was awesome! Easy to walk and and from our concert! However, arriving at the hotel, I got out of our vehicle to check-in, it has a unique set up. And immediately one of the IHG employees outside that assists with luggage had a ridiculous attitude with me about where the car was pulled up. He never once asked kindly just treated me with a huge attitude and was intimidating. I walked in the hotel crying, as I am walking to the desk, this man follows me into the lobby to the desk. I asked the manager to speak with me alone, that I was not comfortable sharing what I had experienced with him right there. The whole thing was mind blowing in how bizarre it was. I travel often, stay in many hotels, and have never been made to cry upon trying to check in. I know hotel staff endure a lot of mistreatment, but truly, literally only got out of the vehicle and he was a JERK. No clue how or if management handled it, but it was so far from any level of decent customer service in my opinion. I would not stay there again just for fear that same guy would be there with his same attitude (he was out there the next night after I checked in). Pools were very crowded and only 3/5 were open when I stayed, may be less crowded when all open.

A few concerns to your attention regarding my stay

Room Cleanliness — Found cockroaches in the room Facilities — Air dryer was broken Amenities — Unexpected extra fee charged at check-in.

Disappointing stay!

This was my first and will be my last stay at this resort! It is now very old and in desperate need of refurbishment as many things do not function on arrival namely the air conditioning which even after maintenance came still sounded like being in a room with a jet engine, the safe did not work and neither did the TV - surely all these things should be checked by housekeeping before guests arrive? The hotel could also do with more check in staff as the arrival process is way too long and complicated. I requested a call to the duty manager several times but never received the courtesy of a call - bad manners or don't care? I have been and IHG member for 40 years and this was sadly the worst experience!

Birthday weekend

My battery died and the security guard Alex from Pennsylvania helped me and my wife and also stayed when the tow truck people came great job

Never stay here

The location is the only thing good about this location, We booked a king room with roll in shower, get to the property and are given the supposedly last room of that type, which has what I would generously say is a full bed not even queen. The kitchen was stocked with knives but we could not find the silverware to save our lives, until my wife looked in the bed room hutch. Also at check in we where told not to drop the AC below 75 or the entire unit would freeze up and we would be with out AC for hours, even with it on the unit was hot as hell, i get its Vegas and warmer than most places but this is ridiculous. I have stayed at many IGH properties but I now know why they have to sell shares to this one as that would be the only reason to stay here again. On check out I brought these concerns to the front desk clerk who told me well we are not affiliated with the other IGH properties we are the time share division, well that is something I will look out for and avoid at all cost.

Good

Great location, great value, great accommodations, nice property upkeep

Be prepared to sleep in 80 degree rooms

Hotel was ok. But...beware the air conditioning cannot keep up. Our room was close to 80 degrees each day and night we were there. Even though we had the thermostat set at 70 degrees. Also it was only around 100 degrees outside. So I'm not sure how hot the room would be in the summer when the temps get to 120+

Low scale for Vegas

Large complex some some if you are in the back you have a long walk. Also 2 of the 3 pools were out of service. For a new complex building was not ver high quiality Sound issue from above as well as door gaps that critters could get in.