Desert Club ResortRental Guest Reviews

Go somewhere else

Checking in takes forever. I was in building 21 and half the time when I would call for a ride, they never showed up. This is the worst experience ever. The restaurant is overpriced and service is terrible.

Better for families

Pros: Family friendly, outdoor pools, no gaming visible Negs: Nothing special, bags of trash/linens left for multiple days

Needs a facelift

The hotel furniture looks like it’s been abused. The vinyl was peeling off the headboard. The coffee table and end table in the living area was all chipped and scratched. The coffee pot didn’t have a lid. The second coffee pot was all scratched. They finally gave us a third coffee pot that The Pan we had was all scratched because they need rubber utensils. We got new pans, but since they don’t have rubber utensils, whoever uses that room again we’ll scratch them up to. The people at the front they greeted us were wonderful and very friendly. It’s just this hotel is old and needs to be redone.

Needs bed cleaning and better staff

The place is nice but I was very disgusted with the bed sheets, they were stained! Yuck! And when I complained, nobody cared. I waited for the manager who never came to talk to me or call me as I requested.

Uncomfortable & inconvenient.

Uncomfortable room. AC did not work. 40 yards away from heavy impact use starting at 7AM on weekdays due to F1 event. The stuffiness was intolerable. Over 100 IHG properties I’ve stayed at in this is in the bottom 5.

Good experience.

Overall 4 to 5 stars with a few thing could be a little better.

Want to pay ahead? Make sure to have a Fax Machine

Extremely difficult to work with. We went as a school, we requested to pay for the rooms ahead of time with a Credit Card Authorization, faxed the form 2 weeks ahead of time, called was told that they had received it. Then, when we showed up, they did not have it. We tried to re-fax it, but their office was on the East Coast, so they were closed. We were told that we could not email the CCA. I have stayed at hundreds of Holiday Inns and have never had this much of an issue getting a room paid for. Needless to say, next time we have a conference in Vegas, we will just stay at a hotel that can operate in this century and will receive a document via email.

Very nice and quiet place to stay

We have enjoyed our stay here. In spite of the receptionist upon check-in, who was not really welcoming, more rude and indifferent. The pool was very nice. The villa was cosy and there was everything we needed. The lovely view from balcony on the Sphere. Unfortunately there is no supermarket not far from the hotel. The breakfast was ok, I wish more variety with options like salad, yogurt. No coffee or tea cups at restaurant, just to go options

Bad Experience, does not live up to the IHG name

Check in was slow at best and team members did not care about the customers. No manager was on duty to talk to and many team members were doing next to nothing, no one tried to speed this up for customers. The bed was ok and the room had good AC. Much of the room was dated or worn out. I would not recommend this property to anyone.

Nice property, ok service.

A lot of the outlets are super loose and can’t be used. Also the front desk staff tried to charge me $25 per package to receive packages and were relatively rude when I needed help finding a lost item. Almost no gluten free food options and the restaurant takes FOREVER. Beds are super comfy, grounds are very pretty, nice and quiet off the strip but still great pool and workout options.