Desert Club ResortRental Guest Reviews

This is the second time I stayed at this property.

This is my second time standing at this property. It definitely cost sufficient and easy to get around.

Very disappointing experience.

Very disappointing experience. Very disappointing experience.

Amazing but a little walk

It’s a little out of the way but it’s an amazing place if you’re willing to walk. I highly recommend the Villa! Deliveries will have a hard time but it’s worth it.

Short but great stay

Grounds and room were very clean. Staff was attentive and helpful. The property had everything we needed and was walking distance to the sphere and the strip.

Great stay!

Room was great, A/C ran awesome, it was 115 outside, 68 inside consistently. I stayed in building 15, back on the lot. View of The Sphere and quick access to all of the 5 pools. Only restaurant on site is in the main building up front. Activity buildings are sprinkled throughout the property. Main building also houses a store and other food/drink options. The staff was friendly, every one of them, and I appreciate how welcome they made me feel. Only one downside and if you plan properly it's not an issue. The on-site store closes at 10PM and if you don't have drinks or food for the evening, there's no other option on-site. I mentioned this to the front desk, a lack of vending machines is a problem. The only other option is a 10 minute walk to a 711 down the street. I realize not everyone is a late nighter.

Billing Errors, IHG Mem, and Front Desk Service

Dear Hotel Management, I am writing to formally express my disappointment regarding several issues I experienced at this property, including repeated billing errors, failure to recognize my IHG One Rewards membership benefits, and an unpleasant interaction with a front desk agent. I have stayed at many IHG properties and have never experienced these types of recurring issues elsewhere. However, I have now stayed at this specific location three times, and unfortunately, I have encountered problems during all three stays. At this point, the repeated issues at this particular property are becoming a serious concern and no longer feel like isolated mistakes. Most recently, I have had to contact the hotel repeatedly by both phone and email because the folios provided to me have continued to be incorrect. Each time, I have had to review the charges, identify what was missing or incorrect, and contact the hotel again to request another corrected copy. This has been extremely frustrating and unnecessarily time-consuming. The most recent folio I received appeared to include only the resort fee and did not show the room rate or other expected room charges. I calmly explained this to the front desk agent and simply asked if she could double-check the folio to make sure there were no missing charges. Instead of assisting me professionally, the agent became dismissive and snapped at me while I was trying to explain the issue. I was not being confrontational or demanding. I was simply asking for clarification because, after receiving multiple incorrect folios, I wanted to ensure that the final document was complete and accurate. I found this interaction particularly disappointing because I was only trying to resolve an issue that had already required multiple calls and emails on my part. Having to repeatedly contact the hotel for an accurate folio is inconvenient enough; being spoken to rudely while calmly asking for assistance made the situation even more frustrating. Additionally, my IHG One Rewards membership tier was not properly recognized during my stay. I was not acknowledged for my membership status, nor was I offered the applicable welcome points or welcome amenity associated with my tier. As a loyal IHG guest, I choose IHG properties because I have generally had positive experiences with the brand. The fact that I have not experienced these problems at other IHG properties, yet have encountered issues during each of my three stays at this specific location, is especially disappointing. I believe this warrants management’s attention, as it suggests an ongoing service issue rather than a one-time oversight. Between the repeated billing errors, the amount of time I have spent trying to obtain accurate documentation, the failure to recognize my IHG benefits, and the manner in which I was treated by the front desk, my experiences at this property have fallen significantly below the standard I have come to expect from IHG. I respectfully request that management review this matter and provide: 1. A final and complete folio reflecting all correct charges, including the applicable room rate and resort fees. 2. An explanation as to why I repeatedly received incorrect or incomplete folios despite contacting the hotel multiple times. 3. A review of my interaction with the front desk agent and the level of customer service I received. 4. A review of why my IHG One Rewards membership tier and applicable benefits were not recognized. 5. Credit for any welcome points or other benefits that I should have received. 6. Appropriate consideration for the repeated inconvenience and poor service I have experienced at this property across my stays. I hope management will take these concerns seriously, particularly given that this has now been a recurring issue across three separate stays. I would appreciate a response confirming how these matters will be addressed and what steps will be taken to prevent similar issues in the future. Thank you for your attention. I look forward to your response.

August stay

The room was a welcome sanctuary from the blazing heat of the outside. The full kitchen was a godsend and the pool a lovely relaxing space outside. Tub was large and had a shower as well. Patio was used of an evening when heat allowed.

Great location

Hotel and room was clean and room was large. Great location for the sphere and short walk or uber to strip. I didn’t use the pools but the having multiple pools was nice amenity.

Locations, facilities in room are very good

The hotel location is good, easy to go to the strip. The room is very spacious with kitchen, washing machine which is very convenient for visitors who have been on the road for many days. I am just hoping the check-in and out process can be more efficient....

Amazing experience

Had an amazing experience. It was like a resort with so many activities