Desert Club ResortRental Guest Reviews

Want to pay ahead? Make sure to have a Fax Machine

Extremely difficult to work with. We went as a school, we requested to pay for the rooms ahead of time with a Credit Card Authorization, faxed the form 2 weeks ahead of time, called was told that they had received it. Then, when we showed up, they did not have it. We tried to re-fax it, but their office was on the East Coast, so they were closed. We were told that we could not email the CCA. I have stayed at hundreds of Holiday Inns and have never had this much of an issue getting a room paid for. Needless to say, next time we have a conference in Vegas, we will just stay at a hotel that can operate in this century and will receive a document via email.

Very nice and quiet place to stay

We have enjoyed our stay here. In spite of the receptionist upon check-in, who was not really welcoming, more rude and indifferent. The pool was very nice. The villa was cosy and there was everything we needed. The lovely view from balcony on the Sphere. Unfortunately there is no supermarket not far from the hotel. The breakfast was ok, I wish more variety with options like salad, yogurt. No coffee or tea cups at restaurant, just to go options

Bad Experience, does not live up to the IHG name

Check in was slow at best and team members did not care about the customers. No manager was on duty to talk to and many team members were doing next to nothing, no one tried to speed this up for customers. The bed was ok and the room had good AC. Much of the room was dated or worn out. I would not recommend this property to anyone.

Nice property, ok service.

A lot of the outlets are super loose and can’t be used. Also the front desk staff tried to charge me $25 per package to receive packages and were relatively rude when I needed help finding a lost item. Almost no gluten free food options and the restaurant takes FOREVER. Beds are super comfy, grounds are very pretty, nice and quiet off the strip but still great pool and workout options.

Check-in

The place is a bit dated and staff is very slow. At check in was only 1 person in front of us but took 45 min waiting time, check in took another 20 min...

I love this place

I love this place so much. It was my first time staying there. I stayed in a villa and it faced the pool and had a great view of the highroller. Also, I could see the sphere which is amazing support, clean, and well kept. I usually stay in the high end hotels and I will not be doing that anymore. This is going to be my home away from home when in Vegas it’s a must day. It was just perfect. Pool was awesome as well and the Little restaurant that they had on site had delicious foods and cocktails. Plus was the washer and dryers in the villas all my clothes were clean when I got home. I really like that staff was super friendly and helpful every time I had a need or want great job to all of them. They were so friendly and kind this place is a must do oh and very walkable to many locations without all the hustle bustle of the . This will be my home one in Vegas. See you next year.

Oasis in the noise

Really an oasis of calm and space in Vegas. Rooms were extremely large. The whole complex had space in it and could walk without having a constant crowd about you. Slept well and the area just took the stress away having more quiet and less people. Area is still close to the strip, but debatable things are walkable depending how much you like to walk. Regardless, for the location you are pretty central to everything. With traffic, everything is 10-20 drive.

don't forget to get a paper bill

I need my bill; why promise to send by email; send an email with a link that does not work; create a list in your IHG profile that deosn't work either. Realy poor/.

Ok

During check in reception was not helping or understanding I know I was early but could have been more helpful. Didn’t appreciate having being pressured by someone to join your resort club. Then sat there for 3 hours while people arriving after us were given rooms. And to make matters worse one of the people came up to us to inquire as to why we were waiting. The room we were given had toilet issues the screen and sliding door were in poor condition and had to listen to construction going on all day Monday. Am wondering if we would have listened to your sales speech we might of gotten better service but I quess I’ll never know

Centrally located

This is a great property to stay at if you can use your IHG points. It is a vacation resort, so be prepared for the sales pitch to get you to buy into the timeshare, it is absolutely not required to sit in on a presentation unless you plan on obtaining tickets to a show or other activity. It is a decent property, five different pools, and I understand it is a family destination, but if there were one of the areas that was limited to adults only, I would put it higher on my places to return to. Mostly kids jumping into the hot tub, running around the pool and screaming, but that is on the parents, not the facility. It is an easy walk to the Sphere, the Great Wheel and several casinos that are also very close. The on-site restaurant is ok, maybe a little over-priced, but for the convenience you do have to pay a premium. The onsite market is very well stocked, and again, the prices reflect the ease of access. Over-all a nice place, maybe a little refreshing here and there, but still a facility I would return to.