Desert Club ResortRental Guest Reviews
4.3/5
Resort rating is 4.3 out of 5 stars. Click to see all 3,419 reviews.
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Andy
Disappointing due to add cost and sales pitch
My reservation stated a cost of 487.55 for two nights. I was charged an additional 11.77 upon check-in for some sort of tax. This should have been included with the reservation total since excluding it is devious and very disappointing. Is there not a state law requiring all costs be stated upon reserving the room? Also, I read nowhere online when reserving the two rooms that I had to listen to a sale pitch prior to my room keys being activated--extremely disappointing after a long flight/travel day. The room was clean and location desirable for our trip.
Leah99
Wouldn't stay again
Upon arrival, we were stood waiting at the desk while three members of staff were talking to each other, and when we were eventually seen to, there was no apology for the wait. The lady who checked us in barely muttered five words to us the whole time, and despite emailing ahead months in advance for our rooms to be near each other, we were on opposite end of the resort from one another. When we were sent to the other desk for our key cards, two ladies sent us to a lovely gentleman who seemed to be in training, but was left with no support, and it took us up to 45 minutes to get our key-cards and head to our rooms. Despite having a late check out, we were hounded by housekeeping none stop from 8am in the morning, and at one point someone walked in while my sister was showering, and was yelling at her. When we checked out, not a single person seemed to be interesting in how our stay was. Not the best experience.
Say
Old needs TLC
The beds are broken down not very comfortable,the age of the unit was not up to para.
JimFlint
Great customer service.
The front desk support was phenomenal in helping arrange the rooms and even when we came in and needed to make it to a reservation, they were quick an efficient in helping us get checked-in and our parking pass assigned.
Tina Jo
Great off strip stay
Loved the hotel, staff and service. Hated that they held my room keys hostage while they did a sales spiel. One “I’m not interested “ should have been enough.
Yes, I recommend this property.
Goofy
What yoPay out is much more than what you receive
This hotel may have the word resort but in reality it’s not what you expect. Water pressure in the shower is non-existent, if you want to use the chimney it’s seasonal. (Both require an engineer to come out) should be ready before checking in, but not the case.
No, I do not recommend this property.
Lainey
Lainey
Place was amazing! Right next to the sphere! We were on the first floor we could hear people upstairs at times walking around . Also, it seems you have to step up and into the shower and bath. Otherwise the food was great at the restaurant there and the staff was amazing.
Yes, I recommend this property.
Pam
Room needs upgrade holes underneath the door cock
I would not ever stop here again. Old outdated furniture
No, I do not recommend this property.
Jeremy
Exceptional hotel stay
I had an exceptional experience at the hotel. The check-in process was swift, and the hotel staff was exceptionally welcoming. I would like to express my sincere gratitude to Duran and Kyle for their exceptional service. I’m really looking forward to coming back to the hotel again. Thanks again
Yes, I recommend this property.
Ramona
Customer service
The room was good but the class in experience not so good . First they had no record of my full payment had to pay again curently disputing item with bank. Second when we got to room keys not working. And 3 second they cleaning people came stating room had to be vacant by 10 when I still had one more nigh