Desert Club ResortRental Guest Reviews

Dishwasher didn’t work at all nothing done by maintenance.

Misleading Fee Disclosure

1. Misleading fee disclosure When booking through Trip.com, the check-in information only disclosed a US$250 refundable deposit. It did not clearly state that there would be an additional non-refundable resort fee of nearly US$150. As a business traveler, I reasonably understood the deposit to be the only amount required at check-in. I also booked a rate with breakfast included and confirmed this at check-in with the front desk. However, I later found that breakfast charges were indirectly offset through credits related to the resort fee, which was never clearly explained at booking or check-in. This is confusing and unreasonable. 2. Guest privacy issue On the last day of my stay, a staff member knocked on my door. I verbally responded, yet the staff member still unlocked and opened the door, closing it only after I raised my voice. This is a privacy concern.

Comfortable, clean and good location.

A comfortable hotel in a central location with friendly staff.

Review

Don’t get scammed by the front desk into getting a discount on certain attractions. It leads you into having to sit through an hour and a half presentation and if you don’t show up, they call your room and cell phone every day while you’re trying to enjoy your vacation. Also… the room was adequate and the bed was actually super comfy. I wish we could’ve utilized it more, but you can hear EVERYTHING. Our upstairs neighbors were up at all hours and we heard them stomping around and showering. Very annoying !

No

Location is good,very near to sphere，and brunch in the hotel is delicious and lovely,equipment in the room is full and useful,its a good place for holiday chose,and it'll be the best choice when i considered back to vegas.

Desert Club Resort - Close to the Sphere!

I picked the Desert Club Resort because it was close to the Sphere. The one thing I would like to see them do is expand the size of the restaurant.

Great if going to The Sphere

This property is old and poor compared to other IHG properties. We were surprised when told no elevators, though we assume people with mobility issues can book the first floor. Book early if you need an elevator. Getting around the property quickly is great as the cart drivers are wonderful and fun to chat with. The staff makes up for a lot, but many small touches, makeup remover sheets, etc., are missing. The age of this property and the age of the bathroom tub/shower are hard to handle. My showers were all taken in warm water as hotter would have turned cold quickly. I am not a Vegas fan but were I just visiting to see Vegas, this is not where I’d stay. I was going to the Sphere and would stay again for that purpose only. This is a club looking to sell shares or units. I can’t imagine interest but I assume there are people who would buy. Not I.

Customer service failure

I checked out earlier and it was never updated on the ihg database. After countle3 days calling, to rectify the information with call lasting at least half an hour each time. I am still trying to solve the issue.

Next to sphere

They tell you to go to the vacation desk to activate your room keys, then they try to get you to sign up for the 90 minutes to sell you a TIME SHARE-BEWARE!!!! There is no daily room service for towels or sheets. No free breakfast or coffee. Close to the Sphere. 3rd floor for noise. Large rooms and tub. No breakfast.

Next to and view of the sphere

Nice property within walking distance to most of what we wanted to do. Friendly staff. Would stay again.