Desert Club ResortRental Guest Reviews

Extreme Disappointed

I am extremely disappointed with my recent stay at Holiday Inn Club Vacations. As an IHG Diamond Elite member, I expected at least basic recognition of my loyalty and the published benefits associated with my status. Instead, the staff appeared completely indifferent and made me feel as though my Diamond status meant nothing. The bathroom sink was not working properly, and I reported the issue during my stay. In addition, the floor was visibly dirty and appeared not to have been mopped before our arrival. These are basic maintenance and cleanliness standards that should be addressed before a guest checks into the room. What makes this experience especially disappointing is that this was not my first stay at this property. My previous two stays with my family were excellent, which is why I chose to return. Unfortunately, this visit was completely different. It seems that Diamond Elite benefits, including possible upgrades and extended checkout, are only considered when a guest is paying the full cash rate rather than using points. Loyal members should not be treated differently simply because they redeem the points they earned through continued business with IHG. Diamond status is supposed to represent loyalty, but during this stay, my loyalty was neither recognized nor appreciated. Between the lack of status recognition, the maintenance problem, the dirty floor, and the poor handling of my benefits, this stay failed to meet the standards I previously associated with Holiday Inn Club Vacations. I hope management reviews this experience and takes appropriate action to ensure that loyal IHG members receive consistent treatment, regardless of whether they book with cash or points.

Excellent Value

Clean, friendly, tons of activities, and the price you pay is definitely worth it. Probably the best hotel we’ve ever stayed at. My son had a blast. And we were right next to the Sphere which we came to see and go to a concert in so we were able to watch it change through the day and walk over for our event.

Large Rooms/ Terrible Staff

Rooms are larger than average. Employees are the backbone of any hotel and the employees here made what could have been a great experience not so good. Every employee, with the exception of one (in the store), seemed as if they could not have cared less about the guest's experience there. When you check in and are given your key card, you then have to go to a different desk and undergo a presentation for the time share (this hotel is actually a time share). Late at night, tired, just wanting to go to the room and get some rest, you are required to listen to the spiel about the time share and a vacation package before you are allowed to get your key card activated. They don't care, you have to listen. They have a coffee stand that is sometimes open, sometimes not. Posted times do not seem to matter. There is housekeeping available if you make an appointment 24 hours in advance AND pay for it. Yep, it's extra. Although there aren't a lot of bugs, I did have to kill at least 1 every day. Need something? Even though you go and stand in line to talk with someone at the front desk (nope, can't go to the concierge desk, they do the time share spiel and only that), they can't give it to you there (even if it's just a coffee packet), you have to have it delivered to your room. I will give them this, they are close to the Sphere ... but so are other hotels. Overall, I would suggest another hotel.

Always a happy stay in IHG hotels.

My experience had always been warming and amazing during my stay in IHG hotels, they are always clean and the staff is so home welcoming. My stay in Las Vegas, go beyond my expectations with an amazing view of the sphere and the atmosphere everywhere.

Close to Sphere

Overall, the villa was great! We were five in our group and one of us slept in the living room. The phone and ice machine did not work and never were fixed even though I called the receptionist. I left my wedding band in the bathroom, and no one returned it as of today. I am completely out of loss for words. I am sure I left it there. I went back to the hotel before leaving Las Vegas, and the receptionist was not very helpful or even seemed concerned.

Beautiful roomy suite!!

Beautiful hotel, fantastic suite. Only complaint was that I had no idea there were no elevators. Ended up on the 3rd floor with my 74 year old mother having to climb stairs. I knew the hotel was probably full because of the event next door (Sphere concert) so I didn’t bother asking if another room was available. It was only one night so we were ok. A on-property cart/shuttle was handy when we needed to get from building 13 to the front. Only trouble was we couldn’t seem to get it from the front back to our building later. Asked an employee in another cart/shuttle if he could give us a ride and he said no, go wait by the door for the passenger cart. But it was hot and my kids were tired so we just walked.

Comfortable hotel that is showing age.

Comfortable hotel that is showing age. Most staff interactions were pleasant but after reporting several issues staff never followed through on correcting issues. On site restaurant was not a pleasant experience as service was poor and food cold.

Dirty rooms and roaches

Terrible experience- original room that I was checked into was dirty. The new room had roaches. I checked out after one night.

Las Vegas Birthday stay

The property was expansive with multiple pools. The villas were spacious to include closet space and bathroom separate from the toilet which was great. The staff was amazing and the breakfast at the property was pretty good. My complaints would be there was no elevator and we were on the 3rd floor but with that complaint the plus side was the employees took our suitcases up for us. The most egregious thing was the few roaches that we saw in the kitchen and the bathroom although they gave us a small refund. I would have rather just had an exterminator come. Overall, it was a great place for large groups, families etc. Full kitchens with appliances and dishes as well as full size fridge. It was close in proximity to the strip and a few other places we went which was nice and convenient

Great stay

This was my first stay at this location. It was a great experience. And a very comfortable stay. Staff was very nice and helpful. Great location to the strip and especially the Sphere.