Desert Club ResortRental Guest Reviews

Great location and resonable prices.

Great location for a Sphere concert, or to get to the LV strip. The resort appears to be well maintained, but there are some maintenance gaps, and obvious updates that are needed. The resort restaurant meals we had were hot and fresh, this was greatly appreciated.

Room was dirty

The floor was not mopped. My toddler’s feet were black after we let him run around barefoot. The tissue paper was like sand paper. We realized there was mold all over the inside of the dishwasher as we were loading it. When I asked for a late check out for our two rooms, I was rudely told by “Charles” that that was not possible and that they would never let us do it for both rooms even if it was. Will not be returning.

Beautiful property right next to Sphere

Saw The Eagles at Sphere…and this property is in its “backyard”…a hop, skip, and a jump away! Beautiful and well maintained property with so many amenities. Highly recommend booking your stay here. You will not be disappointed!

Convenient resort Love no gambling at facility

Liked our overall stay We would like to talk to someone about the toilet issue

They need to be more strict about people smoking Marijuana on on the room Balcony

Please be more strict about let people smoke Marijuana near the rooms Is a family resort a lot of children’s And they don’t need to smell the Nusty smell of Marijuna I don’t I like the smell

Horrible Staff

This place is a HOLE. Filthy Floors! They don’t care. I stayed here in February for two nights. Got nothing but the runaround and almost two months later I STILL can’t get any information about that stay. Everything is AI, passed on to another person, disconnected repeatedly. Do NOT stay here! You’ll regret it later.

Great rooms. Very comfortable.

The rooms are excellent. Very fresh and comfortable. Good beds. Good charging stations. Good wifi. No complaints at all. Most of the staff, however, could have been more helpful.

Convenient

Stayed and played. Was in town working and the convenience of the property was outstanding. Undeclared pool construction is my only complaint.

Not as expected and hoped for.

The staff were lovely at check in. The rooms were not the cleanest the restaurant was not able to accommodate a party of ten seating wise. No help in transporting bags up and down stairs. No video games as advertised. Pool was not heated. Arcade room had minimal games.

Miscommunications are prevalent

Good and not so good... The suite with an upgrade to king deluxe was nice, spacious. The not so good... Charged for packages received at the hotel despite the IHG website not stating that such a charge would be put on our bill. Even after receiving the first package, no comment was made about a charge. We signed nothing when we checked-in that confirmed our understanding of this charge. The general manager was supposed to reply to us about it but never did. The supervisor lowered the charge to only one package rather than several but the charge is a negative billing charge and is basically illegal. Not all the pools were heated. One of the two gyms was out of order. Things were not functioning in the suite but fortunately were quickly remedied. We got mixed messages: there is an amenities fee charged to people staying on a points redemption but somewhere else it states that there isn't. There really isn't. We were told over they phone that a breakfast buffet would be $4.99 per day per person but that wasn't true when we checked in. Over the phone, for a charge, we were offered the opportunity to have a Signature Suite which is a renovated suite but then when I arrived as I did not take up the cash offer upgrade, I was told no signature suites were available. I would go back as the location is close to the strip and the suite is spacious.