Desert Club ResortRental Guest Reviews

Low scale for Vegas

Large complex some some if you are in the back you have a long walk. Also 2 of the 3 pools were out of service. For a new complex building was not ver high quiality Sound issue from above as well as door gaps that critters could get in.

First-time Vegas trip

While the overall stay was enjoyable, there were some areas that need improved. Our first room, electrical issue with kitchen light caused sparks at the fixture. I am a retired firefighter, so I was on edge from the start. We were moved to a different room in a new building. The toilet handle was loose, causing the toilet to run I didn't manually close the tank flap. 2 of the 5 pools were closed for "remodeling", so we had to walk to other pools in the complex to swim. Better coordination may have prevented that. HOWEVER, our stay was pretty enjoyable, as the property grounds and landscaping was beautiful, the staff friendly and helpful, and the location near The Sphere was a major plus. We were there for the Kenny Chesney concert. The overall cost of the stay was great, which helped us endure the minor issues.

Holiday Inn Las Vegas

Great resort off the strip with nice rooms fully stocked, kitchen, washer,dryer,fridge,etc..

Peaceful affordable oasis

Excellent facilities, well maintained and peaceful but very near an absolute sea of high energy entertainment.

Comfortable and Convenient

Convenient, reasonably priced, comfortable place to stay in Las Vegas. Sometimes the casino hotels on the strip are so big you walk your legs off just to get a cup of coffee in the morning. Here you have space to spread out, a full size fridge, closet space, etc. The bed is firm but not hard, lots of pillows, a big dresser and 2 TVs. My only issue is with the check in process, you check in at one desk but then need to go to another desk to get your room key as they are trying to promote a timeshare. Really? There should be a better system in place.

Disappointing Return Stay

We've stayed here before, but this time was very disappointing. The check in process, after traveling all day was frustrating- spending too much time with front desk to then not be able to get your keys until after they try to get you to sign up for a time share presentation and push multiple times after being told no. The manager (?) then interrupting the employee who was giving us our keys because she was trying to leave and give instructions before she left. Then after all of that keeping my husband on the phone later in the week trying to still get him to attend a presentation. We won't be staying here again unfortunately. The activity team was very friendly and we would like to recognize them.

Great Room, Terrible Customer Service.

I reserved 5 rooms at this resort.The rooms were well appointed, clean and comfortable. Location was excellent to the attractions that we experienced in Las Vegas. The downside was that the front desk experience was deplorable. I had called in advance to give the names of my guests that would be checking in before me and requested that we all stay in the same building. I spent an hour and a half on the phone beforehand and had to speak with four different customer service representatives before this task was completed. It took my guests an hour to check in as they could not find any of the information I provided, and were unable to look it up by the email confirmations that were given to me because they were IHG numbers and they were not able to cross reference them on site, very strange. They then were directed to a timeshare table to activate their keys. The gentleman there would not activate their keys until he tried repeatedly to sell them on signing up for a timeshare presentation. He held them hostage for 20 minutes before my brother finally demanded the keys. When I went to pick up my keys, the gentleman started in with trying to get me to sign up for a timeshare presentation. When I politely declined he told me I was rude and that his time was just as important as mine. As I was walking away, he called me rude 4 more times. I was dumbfounded that I would be treated in such a manner and if I had any inclination of buying a time share there this would’ve completely dissuaded me. Two of our rooms had no hot water during the first three days of our stay. The front desk did not care about our experience at all. This was one of the worst customer experiences I have ever bern through. Also, several of the pools were under construction and the fitness center was closed. As much as I appreciated the room, the customer service experience would deter me from ever booking at this hotel again.

We used our free night to stay here but hope to be back soon! The sphere next door is amazing to view. The complex is clean, safe and located centrally to most things! We loved it

Don’t stay if you work service

They will charge you for your full stay if you check out early and will refuse to refund you for the days you did not stay there. Everything feels cheap and is over priced.

Bad stay

It took two hours to find my reservation and check-in. The manager basically said it was "My problem" and that I did not have a reservation. Only through persistence and my unwillingness to walk away did they eventually find my reservation.