Desert Club ResortRental Guest Reviews

Close to the Sphere

Close to the sphere. Easy walk. Hit and miss if you get a room that’s working fine that’s good. Or if you’re unfortunate like us and got a room with issues, then you have to deal with slow response time and engineering coming into your room. First they said oh we can’t fix your shower bathtub you have to move rooms. Then they made us sit and wait while they kept trying to fix it for over an hour and decided that we’ll just stay in our room promising that it won’t break again. Then the fire in our fireplace wouldn’t stop going on even though we didn’t turn it on. But other people that booked with us had newer more upgraded rooms and didn’t have issues. They were doing construction for one of the buildings so the pool was out of service so you had a walk a little bit farther to get to a pool so that was inconvenient if you have a little baby with you.

Meh

Rude staff, took forever to check in and had to make several trips to get the key right. The area was loud, walls paper thin. Room smelled like cigarettes. I stayed 5 nights, not a single visit from housekeeping.

IHG Stay for Ringo performance

Great location, easy access, great staff, clean and comfortable rooms

Poor and unfriendly customer service

Not comming back to this location, poor and unfriendly customer service

Great Stay

We liked everything about this hotel. It was just a block from the strip so we could walk outside without being in the crowd. We were able to walk to the Sphere for the Wizard of Oz. The two room villa was more like an apartment than a hotel room. The staff were friendly and helpful during any contact with them.

Family Gathering

Had a great time, location was convenient to experience food and entertainment in Vegas.

Great Stay

We were so happy with the staff at this resort. The shuttle, which we used multiple times per day, were all so pleasant and helpful. The concierge was fun to work with and provided great recommendations and value. What a nice team!

Great location, falls short of a resort

The room/building was is good repair and clean, but our room had a 1970's style... Not bad, but we expected something a little more modern. Also, the cable/TV goes out for about 20 minutes every day in the early hours (not an issue for most people, but still an annoyance). The constant push to schedule us for a Vacation Club Preview was definitely intrusive as we are locals and just wanted to stay close to the Sphere for a show. The restaurant was ok, certainly not resort level: ok food, ok service, more of a locals hole in the wall feel. The only thing going for this property is its location. Lastly, trying to me to sign up for VC membership (average $22,000) with this property as the example is like trying to sell me a NFL season tickets and showing me the seats are behind a pole with nothing more that hotdog stand for food. That said, I would stay here again if I had to.

Not the Best

Not the best. Upon check-in we found our rooms less than clean, with a really gross hair on the toilet and also hair in the shower. We had a 2 BR unit and there were holes in the carpet and the bathrooms have seen better days. The bathroom tub floor was broken so when you stepped into the tub the tub floor immediately sank which was very disconcerting. But what put the unpleasantness over the top was how we were treated. Upon arrival we pulled up in the driveway and were immediately approached by a security guard waving/shooing us away. We literally had just arrived so we didn't know the area was for pickup/drop off only and he was clearly annoyed even though we had no idea. No greeting, no friendly smile, just aggressive shooing. When we came back from dinner a different gentleman at the security entrance moving the cones to allow entry scolded our front passenger for showing our parking pass. He indicated he thought she was treating him like he was stupid when she was just trying to be helpful. That behavior was really uncalled for. The next day we went to the front desk to get help with a room question. We entered the clearly marked IHG line and stood there for nearly 30 minutes while absolutely NO ONE looked our way or even acknowledged us. We waited for nearly 30 minutes and tried to catch someone's attention to see if we needed to switch lines because other lines were getting helped but again no one would even look at us. I finally switched lines to get behind people who arrived well after me and was finally helped. On that note, Kimberly was helpful with my request so we are thankful for that one positive interaction. But it's hard to get past being deliberately ignored for 30 minutes by all 4 people working the front desk that morning. In a high churn and burn location like Vegas it's reasonable to not expect perfection and to understand that some things can fall through the cracks. In this case it went beyond that. Dirty bathrooms and unfortunate customer service will deter me from this brand and certainly this location.

Spacious Relaxing Stay

Great convenient location as there were plenty of things to do just a short walk away. Was there for business at the convention center which took the monorail some of the days and walked other days. It was great to have plenty of room to relax when at the room and didn't feel like we were in a hotel. Also great to stay in a place where we didn't have to walk through a smokey casino to get anywhere. Didn't have time to use the pools or fitness center so we will have to come back for pleasure next time and not work.