David Walley's ResortRental Guest Reviews

scary room service and unfriendly website

First, while I was booking the room on your website, there isn't a column for my to enter my discount code. This really frustrates me since I have the code for a 15% discount and I can't use it. I asked your front desk and your staff told me the only way is to call the hotel while booking, there's no information about that on the website! Second, my friend and I were relaxing and chilling in the room while one of your room service just unlocked the door and came in. My friend and I were shocked and can't believe this happens to us. Why didn't the room service checked have we check out before entering or even unlocking the door? This gave us a really bad experience during our stay. Last, the address on Google Map is incorrect, making it very inconvenient for us to find the hotel.

Don’t recommend

I don’t recommend this place. It’s very pricey and most of the appliances didn’t work. Reservation site was hard to use and know what you got.

We liked our room floor plan, kitchenette, tub, comfortable beds and white bedding, clean and smell free

Recommend this hotel..would like to come back. Only con was lots of bird poop on deck balcony but we are near wetlands and birds are cute. Love hot springs, excellent hours for hot springs. Nice bathrooms and hot springs that have steam and suana room.

Enjoy the property

Excellent stay love the personnel the property's wonderful the wildlife and all the good amenities

Wally World

This is our second stay in four months and were told for the first time--on our third day that housekeeping was not available unless additional fee paid. It is ideally located and a very reasonable price for our visit, but this issue should be brought up in booking info or at check-in. The only meal service is an onsite restaurant.

Pure relaxation…

We thoroughly enjoyed our visit, staff were friendly, and accommodating. We dined in restaurant a few times during our stay and the food was great! Embraced the mineral pool experience- pure relaxation, just what I wanted for my birthday weekend…

Comfortable bed, excellent views of Carson Valley.

Definitely a comfortable bed, great views. quiet at night (really really appreciate that)

Good

Good place to stay, quiet, clean, and comfortable. Enjoyed it very much.

Just visit Genoa for the day.

The property is pretty to look at but it’s lacking in numerous areas as far as providing a memorable stay. The rooms are very outdated for the nightly prices they are charging. I’ve also noticed a trend of check in at 4pm then check out at 10 am. That’s just greedy. I booked my stay about a month prior to my arrival and my reservation was no where to be found in their system. So Laurie booked it right then and there after I showed her my confirmation email. She informed us that our room wasn’t ready and she would call us after an inspection was completed. 3:30pm rolls around and we still haven’t received a call so we return to the lobby where a different receptionist informs us that our room is in fact ready. We find our building and notice that anyone can walk in there. No key card scan or anything. Just unlocked double doors. We get to our room and I go to take a quick shower and notice the body wash is completely empty. Which should’ve been refilled during this alleged “inspection”. Cabinets are super outdated and the toilet is noisy after it’s flushed. Restaurant is closed two days a week which is no big deal but I was surprised when we failed to find any hot coffee on the property in the morning. Yes, there’s a coffee maker in the room. But I don’t want that. I want to take a little stroll to the lobby and find a coffee / water station there like majority of the hotels I’ve stayed at in this country over the years. What’s really surprising is that there’s a country store on the property and no hot coffee there either. Just Dunkin’ Donuts “coffee” beverage in the fridge. They had every frozen / microwaveable snack imaginable but no where on the property to get decent coffee besides the single serve items in the room. I think this place is great for families with young ones who just want to be at the pool all day. I will just do day visits to Genoa from now on though.

Wonderful experience

Our stay was absolutely wonderful with the resort nestled among the beautiful mountains and stunning grounds. The historic town of Genoa is within walking distance on a paved trail and restaurants, saloon, and a pleasant walk through history.