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Welcome
Welcome to the GM Corner! I very much want you to be informed even when you are not here at The Ridge. Please review the content below as I hope it helps to keep you connect to life at The Ridge. It is my plan to update this site regularly, so please check back from time to time.
Promoting the Ridge on Lake Tahoe Television, Outside - Tahoe Today TV
As part of our Tahoe Chamber of Commerce Membership, we are offered free air-time on Tahoe’s local station, Outside TV. One of my goals as the General Manager of The Ridge is to get out in the community to create an awareness of who we are, what we do, and what it’s like to work with us. It’s my belief that the more I am out in the community, the better The Ridge will become. By being out there in the community and sharing our passion about our vision and principles, it will help expose The Ridge as one of the top employers in the Tahoe and Carson Valley area. In doing this, it will help in recruiting efforts to ensure we are attracting valuable local talent. Before my TV interview, I was able to submit questions and talking points which I rehearsed, rehearsed, and rehearsed some more. However, when I got on live TV, the host started talking about her personal experiences at The Ridge since she and her husband actually got engaged at The Ridge! I was a bit stressed and thrown off, but the spot went great and anytime I get to talk about The Ridge, it’s a good day! You can check out the interview here.
Team Member Spotlight – 1st Quarter Awards
Our Company Values at Holiday Inn Club Vacations are the three Cs: Caring, Courage, and Creativity. All are important values to have high up here on The Ridge. Recently, we recognized several team members during our First Quarter Tahoe Ridge Resort Awards. Award winning team members receive recognition, a plaque, and a gift card. Front Desk Supervisor Lisa Sandoval was named our “Chief Caring Officer of the 1st Quarter” since she was mentioned the most times by name in Medallia Post-stay Surveys completed by owners and guests. These surveys are so important to our operation, and we take them very seriously. Owners, please keep filling them out! We want your feedback! When team members are mentioned by name, we make a big deal out of it! Workflow Coordinator Samantha Asplund was named our “Chief Courage Officer of the 1st Quarter” as she had the courage to pursue a promotion and become our Workflow Coordinator for the Repairs and Maintenance Department. Clearly, she’s off to a great start! Security Officer Rebecca Livingston was named our “Chief Creative Officer of the 1st Quarter” since she used her creativity to get lost luggage back to its rightful owner. Rebecca acted on a dire situation that needed her ingenuity and care to solve. Also worth celebrating, Rebecca was promoted to Security Supervisor! Lastly, our Facilities Manager Gabe Patmont was named "Leader of the 1st Quarter,” and he was knighted for his ways of the 3 Cs. Gabe was chosen for this award for his efforts in keeping the Skier Express operational for most of the ski season. Gabe was crucial to keeping the Skier Express up and running by forming a close relationship with the Skier Express manufacturer. Through the relationship, he was able to identify and establish the Skier Express “Sweet Spot” which is six riders at a time. Once the six rider maximum was identified and enforced, the Skier Express ran incredibly consistently throughout the ski season. All of these awards were voted on by the team members of The Ridge as there were many nominations for each category. Ultimately, the awards were decided by the team. Next time you are here high up on The Ridge and you see Lisa, Samantha, Rebecca, and Gabe, please be sure to recognize them for their Caring, Courage, and Creativity!
Another Reason to Stop by The Bistro—Congratulate Jim!
Good Day Owners! Next time you are at The Ridge, please stop by and see Jim (our extraordinary bartender) and congratulate him on his newly framed feature article that will live in The Bistro forever! Many (or should I say most) owners know “Jim the Bartender” as he has worked at The Ridge for over 40 years. And now, more people in the Reno Tahoe area will know him too since Jim was recently featured in the local magazine, “Edible Reno – Tahoe.” The magazine’s recent article on Jim highlighted his long career and leveraged his insights on new trends he is seeing in the industry. The article is framed and hangs at The Bistro right at this location since this is where Jim chose to display it! We are so fortunate to have Jim at The Ridge, and we so hope you all stop by to congratulate him on this outstanding achievement! Perhaps have a drink and toast, “Cheers to Jim!”