Villages Resort at Lake PalestineRental Guest Reviews

Room condition

This is the worst place that we have eve stayed in our 28 years of vacationing. When I go somewhere and spend that much money , I expect for my accommodations to be nice. Our rooms were dated and disgusting and the check in area was under staffed. We also did not expect to have bus loads of school children at the water park. I chose the time that I booked our vacation because I knew school would still be in progress, but instead , we had to deal with bus loads of school children. This was the worst vacation we’ve ever taken. It was a huge disappointment for me and my entire family and their families. I was embarrassed that this is where we had to stay.

Kid friendly

Great place but a/c was broke took them 24 hrs to fix

Staff were slow and rude.

As previously mentioned, a paying guest (or any other) should never have to stand in a hot line for two hours just to obtain a room key. This could have been much better with a staggered check-in time. Possibly people there for time share trial should have a separate check-in area.

Girl scouts trip away

Good getaway for the girls like camping without camping. Size of villas was great! Bad service at check in since it was almost 40 mins wait so took away from the girls going to the waterpark. Then given poor directions to get to the beach villas but figured it out and didn't know the code for gate was on the keycard folder they gave us. Dryer didn't work. Bring your own towels if going to pools or waterpark. Don't depend on activity center because they're hardly ever stocked. Last two times they were out and this time after two hours they had someone bring some from housekeeping (room towels) and had to wait about 15-20 mins for them to bring them down to me but hey we finally got some. If not I would've had to get in the car and drive back to the villa, go in room, get our own towels so by that time figured we would wait it out.

Room Choice is very important

Overall the place is nice, but we had issues with the lack of security. Our first night the people staying above us decided to pull a smoker into the grass and proceed to next to our bedroom window and party all night. All the while their kids were upstairs jumping from bed to bed. Not an ideal situation for keeping your 2 month and 2.5 year old girls asleep. Called security multiple times but nothing happened till after 3AM. Then the next day went to the outdoor pool and got to see twerking to crude rap lyrics. I am all good with people enjoying themselves but in both situations I feel security/staff should have stepped in as this is a family resort.

Great location but staff needs training

First room we were assigned wasn’t even cleaned from previous guests. Second room had trash and old towels/ dishes/sheets outside the building all night long. Water park is quaint but overpriced and filthy. Restaurant staff closed 20 minutes before time stated on the website. Restaurants and bathroom in water park was filthy. This is a beautiful location but until the staff gets it together I wouldn’t recommend it to anyone:

Great mini vacation for a great price!

We enjoyed our stay immensely. The area was beautiful and quiet too! My husband and I will definitely be returning for some R and R in the future. We highly recommend a stay here to couples and families alike!!!

Perfect for my family we will be back

We loved everything about it. I have a large family and find a good place with a good budget is very hard to find. We will definitely be back.

Great Stay

Great place to stay with a lot of onsite activities!!!!!

The property was beautiful

The room needed a lot of attention to detail. There were maintenance issues from the moment we checked in. Watch out they will try to get you to buy in to something. Not sure what it is because we refused the sales pitch.