Tahoe Ridge ResortRental Guest Reviews

Beware: NOT ski-in/ski-out

Many small and one BIG detractor to staying here. The small things: 1) room floor had gravel on it, 2) neighbor travelers were nice people but a large family cooking malodorous foods and slamming pots around all night cleaning up with super thin walls, 3) room was at car headlight level shining through the blinds with passing cars, 4) hot tub was atrocious and unusable, 4) check-in staff is either new and untrained or burned out and cranky, 5) bathroom was large yet the shower was smaller than a shower on a cruise ship. …and the really big detractor: it is NOT ski-in/ski-out. If this is what you’re expecting, change your expectations. In their words from two different locations on their website: 1: “The Nevada resort is beside Heavenly Ski Resort with a ski-in/ski-out Skier Express to the Heavenly Stagecoach Lift.” 2: “Our Tahoe Ridge Resort will keep your ski boot walking to a minimum with a direct connection to nearby Heavenly Mountain via our Skier Express* gondola service.” This could not be further from the truth. What they don’t tell you is that many of their rooms are miles away from the resort proper, and the only way to get back is to use their on-demand shuttle. The evening we arrived we attempted to use this shuttle service. The number you call won’t be answered before 5 minutes of ringing and then a “Hello, Security and Transportation”. We provided our location and watched the first shuttle drive right past us. We called again with another 5m of ringing. Got a second shuttle that did actually stop. I asked the driver about morning service to the lift and he said that it gets very busy in the morning and to expect long delays. When we got to the lodge I asked to speak with the manager. (Yeah, I’m that guy.) She was already grumpy (one of the burned out and cranky), and when I explained that though I paid for “ski in, ski out” and this wasn’t even close, her response was verbatim, “Well I don’t ski so I wouldn’t know.” That’s it. She took my name and room number and nothing came of that. I ended up driving back and forth to the Heavenly parking lot every day during my stay. Look, I’m not expecting to get anything for free. But when I’m paying an inflated price that is twice-described as ski-in/ski-out, I do expect to get that. I will never be staying here again. What I will be doing is helping people understand that regardless of what they say, this is NOT ski-in/ski-out. On the upside the bartender at The Bear Trap Lounge is really nice and the cheeseburger is good.

Great views poor service

At one point I called services and was talking to somebody and she hung up on me. I got an late checkout and our keys didn't work and was asked to go back to the main building to get new keys.

Great location

Awesome ski in and ski out location! Professional and kind drivers.Easy to get to lift and always know you've a safe ride back waiting for you, even on Christmas day! Thank you to all those who drove us while staying.

Great accommodations great location

I chose this hotel because of the location near heavenly mountain, and because it offered the best stay for the value. When I got to the hotel, I did not expect it to be so nice. I am very pleased with my experience.

Very poor experience

We had a really rough check in that included moving to three rooms due to amenities and issues with rooms. I’m not a high maintenance person at all. I’ve never written a complaint. The next day, I asked to be checked out early and they understood due to the issues. They said I’d be charged first night and checked me out. They checked me out and then when I called back to check on it since I never got the confirmation, they said they had proof that I had checked out but that they couldn’t do anything to make it right or for charging me. They did nothing to support after saying that I wouldn’t be charged. It was issues with their hotel causing it. No one followed up. Pretty bizarre experience. I would never stay here or recommend it to anyone. The rooms were nowhere near worth the price, there are better options, and there are better options with working heat and amenities. Very pretty location though… very poor experience.

Clean, comfortable resort

This resort was beautiful. The beds were comfortable. The views were amazing and their customer service was on target. We will be back.

Great getaway

I was looking for a quick get away from town, this place was perfect. The large tub in the room was heaven.

Great resorts and overall a great experience

Kids are having a great time in this beautiful resort, staff are friendly and helpful, rooms are clean and well maintained, will come back again

Huge room

My family and I had so much comfort and space to relax and bond. It felt like a little home to us. And the view was beautiful. I hope to be back one day.

Great inclusive resort!

I really enjoyed my stay. The vast majority of things needed were here and the staff were fabulous. I can't wait to come back to ski and use the mini-gondola.