South Beach ResortRental Guest Reviews

I’ll be back but....

As a IHG member and HIVC owner, I expect that if I’m told that my villa had a view of the Lazy River or swim up pool bar at check in that I get a full view and not an obstructed view..I know that the villas are assigned sometimes when you check in but I would rather have known at check in what to truly expect. I could have requested a change of villa but I was only there for a short stay. The bathrooms are still dated but clean. I’m looking forward to coming back to South Beach soon so please as an owner, be better at showing them what their yearly maintenance is paying for.

A Great Break during Covid

The rooms were very clean. We felt safe. It's a wonderful place for a vacation.

Great experience

During the times of Covid, they were very good at accommodating and providing what was necessary to make you feel comfortable

Carrie Jo

Very nice hotel. The staff was wonderful. The room could be just a little more cleaner. EX:the fan blades needs to be dusted, but for the most part it was clean. My issue was the weather and that's beyond anything anyone could do.

love staying at South Beach. the lazy river, pool bar.

My whole family had a great time. I own, my brother owns, my sister owns, HICV.

Week Long Stay

Room and resort overall was great, definitely enjoyed our stay and thankful we booked with IHG. Staff was quick to answer questions and provide additional resources for our room. Quick note to mgmt: Please ensure hallways are kept clear of carts (housekeeping) so customers can move strollers and luggage as needed. We had multiple carts parked in front of our room for a majority of our stay. Additionally, housekeeping was rather loud in adjacent rooms as my wife and toddler tried to take mid-day naps. It's mid-day, you have to clean, but noise at times was beyond excessive. Lastly, when cleaning rooms be sure to move furniture in living areas, a few bugs and crumbs were found but luckily we had a vacuum in unit that allowed us to clean the carpet.

Dissatisfied

I arrived at 5 am the guard helped me with getting my room key etc once I got to my room I went to close the curtains and there were opened un drank soda cans in the windowsill. I cleaned that up then started getting ready for bed brushed my teeth just to find hair in the sink that wasn’t mine . Shower door was very squeaky and loud . Wasn’t much water pressure in the shower . I went to check in at 8 am after the office open I told the girl behind the desk about the issues with the room and all she said was I’m sorry and continue to work on my checking and giving me keys and a parking pass . I even went as far as to send an email and got nothing in return from that either .. very dissatisfied.

Pluses and minuses but overall not a great value

We stayed at this property as hotel guests using points, not as owners of the timeshare. If you’re not already an owner in the timeshare, expect to get the hard sell about attending a timeshare presentation at check-in and at least once more via phone call to your room. I expect a basic room when using points at any hotel but the room we were given was dated and a bit rundown. It was clean enough and I appreciate the steps IHG has taken to protect us against COVID-19 but the overall condition of the room was subpar, especially for such an expensive resort. The carpet and countertops looked old, the mini fridge was old and noisy, the TV was very small. I can get better rooms at a basic airport hotel. The pools, while large, also seemed neglected. Lots of cracks in the cement and missing tiles on the side of the pool. The pool bar was overpriced. The resort is not right on the ocean, so there’s a 5-minute walk or short shuttle ride to the beach. That can be a pain when you’re carrying umbrellas and chairs and towels and kids. Some of the amenities are currently shut down or restricted due to COVID. One of the housekeepers tried to walk into our room unannounced because they thought it was the room next door. No knock, nothing. Just tried to come in. The only thing that stopped them was the bar we had on the door from the inside. None of these things by themselves are deal-killers, but it all adds up, especially when your plopping down a lot of money for a room or timeshare, or points for what you think is a nice property. While we still had a good time on our trip, overall I was disappointed and we won’t be returning to this property.

Great resort!

We thoroughly enjoyed the resort. The condo was great, and we had space to spread out. Really enjoyed having a kitchen where we could eat lunch and breakfast. It saved money, and we went out for dinners in town. The pools were great as well. Three different areas with pools, so make sure you check them all out. Went over a holiday weekend, but it never seemed too crowded, and we avoided the touristy spots, so it seemed like a getaway vs the madness of what this town can be like.

Sweet 16

stay at this place before and always a perfect stay.