Smoky Mountain ResortRental Guest Reviews

Convenient location and friendly staff

Overall a very nice convenient resort to stay in while visiting downtown Gatlinburg. Furnishings were a little dated but I think they are scheduled to be updated in early 2013. Easy access to the main strip. Parking is great and the staff is very helpful.

Great Accommodation

Only stayed for one night but the apartment we stayed in had everything you could want. The complex is a short walk away from the centre where there is lots to see and do. The only thing on which my party of 5 agreed was that the pillows were small and quite hard.

Excellent Location and Great Staff

You won't find a better place to stay in Gatlinburg. From the fully-equipped kitchen and in-room washer and dryer to the close proximity to all attractions.

clean with great beds

we really enjoyed our stay. we will be back again.

Great Location

The room furnishings were in poor condition. Sleeper Sofa/Couch was broken down and fabric was ripped/patched. Matress in bedroom was "Well Used" and had many soft broken down spots. Guests are asked to participate in a Vaction Club Sales presentation that is not always welcome since so many people have lost a fortune in Timeshares and Vaction Ownership. I love the convenient location, off the main drag, but still very close.

Wonderful staff and location!

This was our first trip to Gatlinburg and we had a FUNtastic time. We stayed 5 nights, beginning on August 24.  Amanda checked us in and was very pleasant and provided great customer service. The villa I reserved was wonderful. I requested a room facing the mountains and we were pleasantly surprised that we were accommodated. The swimming areas are great and the variety of children activities were great.  My daughter fell in love with Petrie (bird).  Then there was Melissa who was over activities. She was very warm, welcoming and accommodating. The only downside is when we checked-in they sent us over to the concierge to pick up our parking pass. The guy was very pushy,and seemed offended that I didn't want to sign up right at that moment. After driving for 10 hours, we just wanted to relax, look around and then make our decision.  The location to downtown was great. I would highly recommend this facility. Petrie- Ashlyn says hello!

Comfortable room but lousy internet connection

We loved the comfort of the suite and the view from our balcony was beautiful. We appreciated the short distance to downtown as it was a pleasant walk. Our only complaint was the really bad internet connection we had the entire time we were staying there. We finally just gave up trying to use it.

Memorable in a bad way

When checking into this facility everything seemed ok. However when in the room there was something caused alergic reactions to everyone in our party.

Beautiful room but needs better CSR

The room in itself is a 5 star rating; however, it was the lack of CSR that made this stay uncomfortable. The family was unable to enjoy the whirlpool in the room because the lines had not been cleaned out properly. What appeared as soap scum buildup, had been released in the water during turning on the jets. Since it was considered as "after hours," we were unable to get it cleaned out and enjoy this amenity. However, the staff on the following day was very helpful and apologetic with the situation. I would recommend that all staff, including the security, know how to get in contact with management during a situation. With only given a day to stay in the room, it was disappointing to not be able to enjoy the amenity of the whirlpool in the room. My family and I did enjoy the fully furnished kitchen, and this made up for everything. I was able to cook a wonderful meal that evening, and the family was able to sit down together at the dinner table.

Very noisey.

The room was ok., but the noise level ruined our stay. We wanted to have a nice and quiet vacation but the room was very noisey. You could hear every door open and close. People walking above you. On movie night it was so loud I had to take a sleeping pill to get to sleep. I would not recommend this hotel if you want a nice quiet vacation.