Scottsdale ResortRental Guest Reviews

Kid Friendly

The room was beautiful and perfect for a family. There are 4 pools to choose from and the food is great! Conveniently located and staff is very friendly

Fantastic property

Rooms were quite spacious and clean. Kids pool was perfect for my small kids and kids organized activities were great and fun. There was always something for the kids to do. The property is clean and staff is friendly. It was a wonderful place for a stay-cation weekend. Will definitely go back.

Best choice for family getaways

We've stayed at this hotel twice and loved it both times. There are so many things for the kids to do they don't get bored staying at a hotel. This last time we went to visit a water park in North Phoenix, but the kids had more fun at the hotel pools and waterslides.

Loved it!!!!

Absolutely Loved it!! We will definitely be back again!!!!!!!!!!!

Relaxing and clean

Very clean facilities, and friendly workers. Game room was pretty cool.

Nice stopover

Nice Pool area for the Kids ....the Rooms are spacious enough for US and the Kids Couleur sleep in their Owen room ....Kirchen Hand enough Silberware and post and pans to prepared your Own Met

Average accomadation

The property itself wasn't bad. Check-in and parking were easy. Grounds seemed to be clean. Room was very clean, spacious and had all we could need for our stay. Ex. Washer dryer full kitchen. The main reason for our visit was to utilize the slide and kiddie water area. To our disappointment this particular area was closed our whole stay. We were able to use the heated pool. In the 100 degree weather not our first choice. Everyone in fact used the side pools making it very crowded. We could have stayed anywhere to use a pool. We made the best of our time of course.

Loved this hotel!!

Our room was beautiful, comfortable, and had all the amenities of home. The pools were wonderful. The children's pool area and slides were great and the lifeguards were wonderful with the children. Loved all the children's activities. They made tie dye shirts, sun catchers, bracelets, and more. We did not eat at the restaurant so cannot comment on the food. All the staff from the time we checked in until we checked out provided excellent customer service. We loved our stay and will definitely stay here again.

Nice place, great pools, service could be better

We stayed for 5 days. Loved the room, pools and facilities. Everything was clean and inviting. The way the staff (front desk) reply is a little rude- polite. Like: Sorry Sir, can't help with that... 2 things; first of all breakfast for 20$ or day (which is only for 2 pers.) Have to be ordered 2

Great Customer Service

This hotel was a bit difficult to find however once we did our vacation was off to a great start. Plenty of space to spread out in our two bedroom villa, many amazing pools on property, and a great little market for quick snacks (including beer and wine). Unfortunately the second morning my wife woke up to several red spots on both her legs. I didn't have any however we felt it was best to notify guest services. I contacted them and they immediately forwarded me to the manager. I explained that my wife had a few red spots on her legs and that were wanted sunshine to come check the bed and change the linens. They informed me it would be taken care of. I let her know we would be leaving the room and she verified that going in would be ok. When we came back to the room, approximately 6 hours later, we found the mattresses flipped up against the wall and a note in the table saying room checked no bugs. I immediately called guest services and they were shocked that this was how are room was left. They started they should send someone to put beds back together and put new linens. Shortly after two people came to the room, apologized for the issue and put the beds back together with new linens. The manager contacted me after the two people left and apologized for the issue and provided us with a guest credit. I appreciated the customer service and treatment we received from the individuals who came to the room and the manager. Terrible walking into bedroom that looks like it has been broken into however kudos for the customer service to make it right!