Orange Lake ResortRental Guest Reviews

Great resort poor service

It took 3 people and finally a manager to be able to hold my sister's luggage because she was earlier than the check in time on a friday that was not busy. No pool wait staff. The market place had one checkout person also doing food orders and did not have anyone to help me with a purchase. We did not have a laundry area in our hotel room but we were told we had to wash our own towels. Had we known this prior we would not have waited for the maid. Oh by the way, we were also not informed that there is no daily maid service in the hotel, either. As an owner at Orange Lakes, I was anticipating seeing all of the new upgrades which were wonderful. However, I am wondering if they are getting too big and service is being neglected. The grounds were beautiful but evidently guests are no longer a priority. Disappointed! I highly recommend management attend a Disney Management Seminar. Great service starts at the top.

comfortable but some issues

For the price of resort I was a little disappointed with the fact that I had to do my own laundry, I do alot of traveling this was my first experience of doing my own laundry. I wasn't told at reservation or registration about the laundry process, I felt a little miss led.

A good family location - beware the sales pitch

Ok. generally a great place to stay. The two and three bedroom layouts are awesome in that it allows you to spread your family out. Having laundry facilities in the hotel suite was great so you can pack light and just do a couple of loads. They even give you dishwasher and laundry soap to use (about 5 loads worth). They do not change the towels during your stay so we just washed them a couple times. No big deal. The resort is really big, with large distances to travel. I suggest Tennis Villa drive if you want to be near tennis courts, mini golf and the pool. We had someone in a wheelchair and they managed to get around pretty good. We did the sales pitch which allowed us to have the $15 braceletts allowing for unlimited mini golf. The lazy river was pretty lame but on a hot day would be ok. Doesnt really pull you along. The sales pitch for a condo also gave us a little discount on tickets. If you already have disney tickets...you may want to skip this as the pitch is pretty tough. They say it is 1 hour to 90 mins but it is a solid 2 hours +. Pick a rainy day to do it otherwise you will be wasting a good chunk of day...also do the 8 am one to get it over with.

Excellent experience

My room was beautiful-very clean, well stocked! The facility was manicured and also very clean. Would like to see an earlier check-in than 4 and an extra hour to check-out (11 instead of 10). Staff was upbeat and outgoing. Enjoyed my first time stay and I've already recommended to others to stay there.

We liked it so much we bought it!

Excellent stay. A great value for the complete vacation club ownership. We can't wait to start using it. The Villa was awesome. Decorated very nicely. Older televisions need upgraded badly. HD 46" to 50" in the Living room and 32" or better in the Bed Rooms. Also the current method of having trash cans outside at each unit was not very appealing. We loved the pools, golf course and everything else offered. The Vacation Club presentation was a little too much. It took us 5+ hours to complete the deal. It basically wasted a whole day for us and we only stayed 2 days. (You owe us a free day on our next stay!) Gotta be a better way.

Not what I expected

The hotel does not offer any house keeping services if your stay is less than 10 days. No type of rooms (i.e. Villas, townhomes, etc.) are cleaned. It would have been excellent had I known this upfront. I would have made a different choice. In additon, I had to extend my stay by one day and it was like pulling teeth. The hotel gladly took my money but it was such an ordeal to stay one extra night and in the same room. The hotel is really inflexible and not accomodating to vacation goers.

Orange Lake Resort

Beautiful Place to stay. Clean, friendly...plenty to do. We truly enjoyed our stay and can't wait to go back!

Rude

We came to this resort because our son was staying with his girlfriend’s family who are owners. We came and paid full price for our stay. At check in we were told we will be given tremendous discounts if we set through a presentation for 90 minutes. We told them we are not interested in purchasing a timeshare but we are willing to listen. At the beginning of the presentation we discussed our issues with our room’s cleanliness and our TV issues, two different people came and spoke with us about their outrage, once we said no to the presentation, nothing was ever done, no compensation, no nothing other than a run around. During the presentation they take you around in a golf cart, once you say no you are left on the other side of the resort and have to take a shuttle back to your car, what hospitality. Overall we were very disappointed in this resort and the staff more than anything. If you like voice mail and being on hold for everything this is the resort for you.

FAMILY HOLIDAY

I was really excited to have my children and I together on our vacation because we hadn't had a holiday in 12 years! We were really looking forward to experience your resort, everyone was very welcoming and helpful, prices were very good which was important to me as a single mom. The next vacation I am sure we will use all of the facilities more, but we had so much to do this time. The resort was amazing...even the gator pictures which my youngest was so excited to take! Thank you to all for welcoming us!

Great place for families!

This is our second time here. My family really enjoys it. It's close to Disney Resorts, food, shopping, etc. The resort is clean and there are lots of options to enjoy. Only a couple of negatives this visit. Watch out, after you check in they will give you a voucher and take you to a kiosk to claim, after they want you to do a tour of the site in hopes to sell a timeshare. Normally I just say no, but the gentleman was very pushing asking why, even after I told him I wasn't interested. He just kept going and going. A real deterant if you aren't interested in time shares. The other negative was pool side service. I stayed last year same time and it wasn't a problem trying to find service, this year couldn't find anyone and we had to walk to place our lunch orders.