Orange Lake ResortRental Guest Reviews

Disappointing

I stayed at this resort for 11 nights in July, 2013 for a family vacation to Disney World. We were travelling with another family so we selected the 3 bedroom villa. This is the first time I have not stayed on Disney property. Check in was fairly quick and painless; you do have to try to avoid the time-share presentations. I was not recognized as an IHG Platinum member which has never happened to me at any other IHG property. We stayed at the East Village part of the resort. The room was very spacious and fairly clean but was very worn out. The carpet and bathrooms were run down and in need of replacement. The TV's were not flat screen and appeared to be at least 20 years old. If I was trying to sell this resort as a time share I would update the rooms. The most disappointing part of the resort was the poor quality of the common areas of our villa. I was shocked by the dirt , garbage, and junk that accumulated on the stairs and hallways of our building. The common areas were not cleaned once during our 12 days at the resort. I will not stay at this resort again.

Beautiful!!!

This is one of the most beautiful places I have stayed will definitely be return on my next visit

Service

Everything was awesome .Will definitely go again and again.

Another Fabulous Vacation

This was at least our 3rd visit at Orange Lake Resort and would Definetely return. Check in was a little confusing. We were originally booked in an older unit because we were staying from a Wednesday to a Wednesday. Rayshell was our Life Saver at the Front Desk. As we were very familiar with the Property we had requested either River Island or a Villa that we could view the Fire works. She worked so hard to move us , trying everything possible and was unable to Switch the Room. As we saw her numerous efforts ,we accepted the room that was originally assigned. As this was High Season and 1st week of August we were just happy to be on Vacation. We were advised as we arrived around noon that housekeeping would contact us when our room was available. She said she would put us on the early arrival list as we have 2 diabetic children and would not have to wait till 4p. We then headed to the highway to get some lunch. We didn't even make it out of the development! Rayshell called and Voila! Moved our room to the East Village 4th floor and we were able to view the fireworks each night !! We also had a nice quiet pool in our complex.We are not interested in time share as we can only travel last minute. We were not once bothered the whole trip. I am not writing because of this one fantastic trip, but for ALL of our trips to this resort. This trip we had a 2 bedroom, the prior trip we were in a 3 bedroom Villa in the North Village. Our First trip was in the West Village. Our rooms were always spotless. We did lose one of our meals as the Oven was not functioning. After 2 hours of playing with the oven, we called Mainenance. They came immediately and fixed the problem. They even called again in the Am to make sure our unit was working properly. I was able to print my boarding passes for free which was also an added plus. Yes the resort pools were a little crowded, but We also went at a very busy time of the Summer. Bedding Comfortable, Kitchen Well Stocked, Showers Clean with great Water Pressure. Would Absolutely Stay again. Wonderful location. To go to disney, take the toll road for 1.25 , Couldn't be easier. Fabulous restaurants in the area. Cannot say enough about the Resort. Again, THANK YOU RAYSHELL! You made a Last minute trip So VERY VERY Lovely!!!!!! Orange Lakes Should be proud to have you as an Employee. You have a Wonderful Attitude and made us feel Welcome as soon as we arrived. Again THANK YOU!

Had a great time at Orange Lake

My family and I really enjoyd this resort. We booked the villa, it was very clean, spacious and had all the amenities including a full kitchen and laundry. The entire resort was very clean as well. The staff was courteous and polite, and respected that we did not want to participate in the sales presentation. If I had to be a stickler I would say the extra charges for turn down service and tube rentals etc. surprised me but it wasn't a big issue. I iiked the fact that we did not need to carry cash on the resort and used or room card to pay. Prices at the shops and market were resonable. I would definitely come back if we visit Orlando again

First Timer

As a 33 yr. member of H.I. Priority club, this was our first time at this and any resort as a new owner. The amenities are outstanding but checking in and housekeeping were a little disappointing. We checked in at 2:30 pm and had to go to Guest Services at 3:45 to finally get a room. As a Platinum member I was told it would be about 20-25 min. Our bath mat was torn and shredded down one side, (which I gave to Guest Services for replacement) and the shower had a long black hair stuck to the wall. Our room had no ice bucket but was eventually provided which was a brand new one still in the box. At River Island we noticed some young adult female bathers who were wearing bathing suits inappropriate for the eyes of young children. There needs to be a bathing attire guide line or, enforced if one is already established. I would recommend this resort for golf, tennis and for children.

Unhelpful Security at this resort

The resort is clean and wonderful outside of the additional fees that you are required to pay... The villa we stayed in was very clean and the staff provides all the necessities you require (towels, laundry detergent, etc)... River Island is a great place for the families to rest and enjoy when taking a break from all the parks... The resort is located 5 miles away from disney... My biggest concern with this resort is its security... We had a situation at River Island and I asked for security but they never showed up... We waited 2 1/2 hours for them but they never arrived... I went back to my Villa and called to speak to the manager of security and he/she never returned my call... My wife finally went to the main office to file a complaint and they informed her that they would review all the videos to see if they can identify the individual but we never heard back... The incident was grave enough where security should have taken a more serious approach to the matter but they didn't and that is why I would never stay or recommend any one else stay at this resort unless IHG does a better job with their security!!!!!

Comfortable and Clean Resort

I have taken my family to OLR for the past 6 years on a mid winter vacation. While we certainly enjoy the accommodations and the staff, the resort and activities haven't changed, at all. While we find comfort in knowing what is there, the excitement is dwindling down to the "same 'ole same 'ole", and that is what I wish they would change, and STOP offering me a meaningless gift at check in to try to "entice" me to sign up for a time share preview tour. I am not interested! The dining options are nice with very good food if you would like to stay on grounds. All staff are friendly and courteous. The grounds are meticulously cared for and the golfing very good. The outdoor water park is fun but, not exciting. Programs for children are offered but not very interesting. I really like this resort but would like to see some fresh resort amenities. Do not be afraid to stay at this resort. You will, at the very least, have a pleasant and enjoyable stay.

Good Vacation

Stayed at the O/L Resort from 7/22-7/26. River Island was a great place to stay. The pools are excellent for young kids. This is a great property for a family. No real complaints other than there were not enough baggage carts available so guests could transport their luggage in a timely and easy fashion. Housekeeping was friendly. The golf courses are great and the price is reasonable. I will return to O/L on my next vacation.

Just OK

We stayed in a two bedroom suite with 2 couples and 3 children. The room was nice and spacious. The public areas were a bit run down. Be aware there are service charges for everything like riding the lazy river or sliding down an inflateable slide...every turn was $3.00! Another downer was that you can't pay for things in cash, so you need to buy a gift card with a certain amount...I found this to be a bit of a nusaince, as we were not able to charge things on the room. Also, I'm a Platinum Ambassador and they did not allow any late check out. We had to be out by 10:00AM no exceptions!