Orange Lake ResortRental Guest Reviews

8 Thumbs Down

1. Rude staff 2. Called a liar (which my wife easily rebutted) 3. Unclean room 4. Poor carpet 5. Smells bad 6. Reservation not linked, family stuck in the rain waiting for a fix 7. Unsafe feeling 8. Not up to IHG standards 9. Charged extra for everything 10. Rude staff (should be noted twice) *I literally took pictures of the room to make sure that I wasn't charged for something. **IHG should separate itself from this property, or take it over and improve

moving

Put in a villa that the roof was leaking and the ceiling starting to fall. After 2 hrs. They move us to another villa were the door did not lock. All you had to do is just push on the door and it open. When you complain they say Were sorry!

Great Customer Service @ service desk

We had a great family vacation with the kids and the in-laws. Orange Lake is so close to Disney theme parks and has a great location to good restaurants in the area. On the resort, we really enjoyed the Splash Lagoon and the water park pools. Having Resort Shuttle service was a plus as well. Only complaint was we weren't able to get the early check in like I had requested since I'm a Platinum IHG Member I should have had this included in my member benefits.

A really nice, relaxed vacation spot

We were pleasantly surprised by the resort. The room suite was large and well maintained and gave us enough space for the family to spread out and relax compared to a typical single hotel room. The price was comparable to any decent hotel in the area. I saw several reviews mentioning high pressure sales but I found the "time share sales" people to be courteous and respectful and not at all pushy. We were not interested, and we were left alone.

AMAZING!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My familys stay was very short. they loved their villa, the service, the food.they enjoyed it so much they want to have a longer stay next year. thanks to orange lake our family wants to do another family vacation =this was our first vacation together.

Excellent all around

Just keep surprising us we keep coming back. Great place weather nice entertainment was awesome like we wanted to stay longer for great of a getaway it was

Nice Resort, Great Location

I took my entire family here for our annual vacation together and we had a great time and comfortable stay. I would rate this resort as a 4 Star resort because there are minor things that could be improved on. We're retired and travel a lot so I have a good sense of what a 5 Star resort looks and feels like. Beds could be more comfortable, bedding more comfortable and in more abundance supply. The beds only had a thin cover for a blanket for example. Furniture more comfortable. That being said, we still had a nice stay.

DO NOT STAY NEAR GOLF COURSES

We woke up every morning to 6am lawn mowers that took hours to finish the job. The staff response was, “well they have to” terrible! No lake view for how expensive my room was. The bartender was rude at one of the restaurants and when we sat down to eat, waitress didn’t approach us, we had to demand service. Other than that, rooms are great and lots of activities for the kids. Our 1st stay was better than the second. Not sure if we will return.

Disappointed

We booked this trip last summer with the intentions on staying here while visiting Disney World prior to going on our Disney Cruise. We have stayed at the Holiday Inn Resort on Panama City Beach and have been very satisfied each year. The customer service, atmosphere, cleanliness, and positive upbeat vibe of the entire resort is amazing. We have gone there for so many years because of these reasons and have always recommende this resort to friends and family. We thought we would have the same experience at the Orange Lake Resort, but were very disappointed. When we checked in after driving 16 hours, we were immediately sent to get our parking pass where they tried to sell us a Timeshare. I told them no we were not interested and they then tried to increase the value of what they were trying to give me to attend a meeting. I was even called and contacted the next morning to attend the meeting and asked why I didn't want to attend. My response was simply because I'm on vacation with my family. We were orginally put in a room that smelled like smoke and they did move us upon request. The room we were in did not allow you to even use your cell phone. We tried to use Wifi and my husband's Ebay was hacked within an hour. I was also informed that they do not clean the rooms, which was a misunderstanding on my part. They were going to charge me $8 for towels. I was informed by managment that his was a different type of stay than what I have had before. I told them you are exactly right, it is because this is extrememly disappointing. The manager didn't charge me for the extra set of towels, but was not willing to even ask how he could make the experience any better. The pools were not very clean. The food was extremely expensive and was not worth the cost. It's a non-cash resort so unless you have a credit card, you can not buy anything, which was extremely frustrating at times because you had to use your credit card to buy a pop out of the machine. I think that it needs to be advertised that this is a different stay than regular Holiday Inn experiences. There is no compliementary water or coffee offered at this "resort.". Everything costs extra including a $9 tube rental fee to use on the lazy river. I have never had an experience like this at any Holiday Inn. If they spent as much time and energy on customer service and keeping the resort clean as they do trying to sell Timeshares than they might sell more Timeshares. Overall, we were disappointed and felt that we wasted a lot of money.

Bad trip

The hotel smelled like a nursing home. Neighbors were loud the whole trip and the front desk did nothing. The room wasn’t clean we for dirty underwear in the fold out couch. Had to pay for clean towels.