Cape Canaveral Beach ResortRental Guest Reviews

Horrible

First off, was told we would have a pool view room as we are returning guests. Instead ended up with a handicapped room. Asked why and was told that nothing else was available. Front desk woman stated hotel was completely booked which wasn’t true. Why would you give a family who doesn’t need a handicapped room? Makes no sense. Wouldn’t you keep room available for someone who really needed that type of room? Customer service was very poor. Also, there is no housekeeping available which we were informed during check in. If you run out of supplies you have to purchase either in their over priced market or drive to a grocery store. For the price they charge per night they should be more accommodating. Want to warn people that I was charged an extra $115 on my credit card which I saw on my statement. Called the hotel and lady was very rude and was told not their problem and to call my credit card company. So many more hotels in the area that are more reasonably priced. Will never return to this hotel.

Buen lugar para ir al Kennedy space center

El servicio de restaurante no es bueno, no se incluye el sistema de limpieza. Cuenta con una amplio lugar de pileta

Kind of a let down

Lot of easily avoidable issues. Plenty of better hotels, no need to choose this one. Low quality room and misinformation. Staff were unenthused. Whole experience with the hotel was a let down. I no longer trust the brand. This was a bigger disappointment because one of my favorite parts of vacationing is the hotel experience and in this case it was the worst part.

There are better locations

I was disapointed in this resort, especially when compared to the IHG locations in other areas, like Marco. The grounds were great, the pool was fun and had lots to do for the kids, but there were people smoking everywhere and no staff ever walked around. The room was tired and old, they had an in room AC unit because it got too hot in the room. The exhaust of this unit was taped to the window with painters tape. Had to bring our own shampoo, soap, laundry detergent, etc. And the front desk folks were not friendly. Lastly, we felt completely uncomfortable with the attack of the people trying to sell time shares. They kept calling and calling. It was odd.

Pool Staff!!

Your pool staff should take lessons from the pool staff at Universal Lowes Portofino..... Terrible attitude... Can't wait for closing.... Just hate their jobs... Sad!

10pm closng time

the pool, hot tub closed at 10pm and so did the work out-gym. I get that pool should close but the hot tub and gym should stay open longer. Most people on vacation stay up past 10pm and pay good money to sit in a hot tub and to have to get out of it at 10 pm is not very good. So after we remove ourselves from the hot tub we go to work out and that closed also.....we had a group of 40 people......not sure why the places closes down at 10pm. Also, the elevator needs to be repaired...huge safety issue about to happen.

Fantastic hotel!!!

We were looking to book a hotel close to portcanaveral for our cruise. This hotel exceeded our expectations. We could have stayed for more than one night if we didn't have to leave for our cruise.

Above and Beyond Staff

I am surprised by other guests’ criticism of the staff. Perhaps you get what you give. We stayed 2 nights prior to a 3 week transatlantic cruise.. We are retirees, and this is a family resort,but we had incredible service in the hotel and restaurant. A wheel on a large rolling duffel broke in transit, and we asked Zach at the front desk for a screwdriver and screws. He sent Dave (p.m. shift maintenance) who came with a drill, glue, and screws. Perfect repair. The bar and restaurant staff were great— gladly filled our ice bucket and very good food at a reasonable price. Great service. We chose this resort for closeness to the cruise docks, and are very happy with our choice. We would not stay long term as it is designed for families with children, but we were very pleased with our stay.

ice shortage, trash build up

The only thing we could see was at least 3 times we had to leave the premises to purchase ice. Also we were on the second floor and the trash chute was always full or jammed with trash.

Enjoyment/improvement

If you read my survey, I believe I have covered areas that are concerning to guests and the positives that we truly enjoyed.