Cape Canaveral Beach ResortRental Guest Reviews

Disappointing for an IHG property

The property at first glance was great. Outside was stunning, the lobby was beautiful, but unfortunately it ended there. Old and outdated is being nice. Our first room was disgusting. We walked in and immediately were hit with an overwhelming scent of dog pee, stained carpets, and the wall was stained as well next to the door. Called the front desk, was told a ticket would’ve opened and someone would investigate. After sitting in the hallway for over 30 minutes (it smelled that bad), we finally called back and asked how long it would take. Only then were we offered to have our room switched. Very disappointing considering they are a time share property, and people are paying big money for these time shares.

Terrible property IHG should be embarrassed by

First off, I used (a LOT) of points to have a room here and felt I was treated as a second class citizen by being given a very dated handicap accessible room in very bad condition. There were stains on the blankets and it smelled strongly of cigarette smoke, and I do not need nor did I request an accessible room. The check in took forever because they try to get you to do their stupid time share presentation, which I had no interest in. Someone travelling with us did do the presentation and they were scared and intimidated by a very aggressive sales person when they said no. I would stay very far away from this place, and we would never consider another IHG timeshare location again.

Absolutely Terrible Front Desk Customer Service!

The hotel staff working the front desk including the manager were completely useless! Very unfriendly! Incompetent! Lazy! Not willing to help us with any of the issues we had with our stay! Absolutely terrible front desk customer service!

Convenient stop over for a cruise

We stayed in a studio for one night on our way to cruise. We love this place and come here a few times every year. The room was plenty large enough and the location was great. It had a kitchenette which was a nice surprise. The staff is always pleasant and helpful.

Lovely location!

The location is amazing, you have all of the things you could want, even for little kids. They have 3 different buildings, we stayed in the 2nd building, it had a lovely view of the port with ships going in and out as well as the ocean. It was just a short walk to the beach as well. The staff is very friendly and accommodating. However if you call to request something to be delivered or handled, don't expect it to be very timely. We asked for some packages of coffee for our room, after an hour of waiting we ended up just going to the gas station. We also went to start loading our luggage into our vehicle at 6:30am and our wrist cards had already been deactivated. Glad my whole family wasn't helping load or we would have been locked out of our room.

Great hotel!!!

Very safe and family friendly! Clean comfortable beds and great breakfast. We differently stay here again!

Great choice

Room was perfect for our family of 7. Will book again

6 stars!!

I’d give this hotel 6 stars out of 5. Ask for Skyler, he did an outstanding job providing everything we could’ve asked for and sincerely went above and beyond for us. I hope the leadership knows how much of an asset he is to their business. Cheers.

Great view, bad smell

The resort location is in the midst of the cruise ship terminals area. It was a bit of a drive to Cocoa Beach area. The Villa ocean front view was amazing. The musty smell in the villa was not enjoyable. The bed was very comfy. The dishwasher didn’t work so I had to hand wash the dishes. The price was a little higher than I wanted but the view and proximity to the ocean was worth it.

Affordable resort at the port

We stayed at this hotel before our cruise departure and had a wonderful experience! Our villa room was clean, spacious, and perfect for our family. The waterpark was a lot of fun, although the pool there was a bit cold — but the main pool was nice and warm, and the large hot tub was a great bonus. We loved the beautiful nature path that leads to the beach, where you can watch the cruise ships come and go. There are plenty of activities for the whole family — from the movie theater and arcade to the pools and daily events. The staff was very friendly and welcoming. We would 100% stay here again!