Villages Resort at Lake PalestineRental Guest Reviews

Front desk first to see did not make impact /friends could not take tour

please review previous comments from survey. Jeffrey was rude and could not satisfy problem Elizabeth was front desk clerk who told my 36yr old daughter rooms were next to each other.Requested 3 blankets.. took 1 hr and 3 phone calls..Got bedding for sofa bed needed 3 blankets...requested towels there is no washer and dryer in the unit..said we had 7 people and need 4 more towels..they were rude said there was a charge.. i said i needed towels so charge if needed.I got a housekeeper pack of towels..never opened bag..More training on front desk I was already upset better customer service..

Large rooms and excellent service.

Was not expecting a 2 bed 2 bath apartment. Basically amazed. Was really expecting a small cramped hotel room.

Nice vacation getaway

The beach condis were excellent. Nice property. Great for family vacations or a romantic getaway.

19th Wedding Anniversary Disaster

Stay away from this resort at all costs. Poor customer service and worse than brutal cleaning of rooms. No toilet paper and dirty towels awaited us. No internet service at all at location.

Fun for the family

Good access and cheap for marina use (fishing, boating, paddle boating and more. We took kids to do paddle boat even though it was quite chilly). The water park is nice for the kids especially under 11 that don't need an extravagant park. The cost is fair. But the water could've been more warm despite it being freezing temps outdoors. Nice to have towel service at the member services for use. We took the kids to paddle boat which they liked. Would've done fishing if it wasn't so cold. No free breakfast and everything to eat is quite away since it's in a rural area but I like that and it was a true getaway. So plan ahead and bring food and snacks. Full kitchen and everything provided for cooking and utensils. Had movie room playing movies but no fancy theater chairs. Just office chairs. They offered deal for staying for presentation but didn't have Sunday available. Would've considered if we had more time but were packed with SATURDAY schedule and they didn't have Sunday times. Overall not bad at all and would come back when it's a bit more warm.

comfortable bed and room

Great place. Horrible service. I really don't have much to say. Linda was my first rep and took great care of me. However, the moving room was not comfortable and to the third floor was awful!