Villages Resort at Lake PalestineRental Guest Reviews

Great Service.

enjoyed my visit. Super kid friendly! The room was amazing, I totally was not expecting that when I walked in. It was very clean and their was no doubt about it. The extra activities the resort had made it even better.

the village

the area is great , the lake is beautiful but the rooms are old and need update they state 2 bathrooms but only have 1 and half. there is only 1 shower in the cabins, the other is an old jacuzzi tub that i would not bath my kids in the furniture is old the place and area is beautiful but the cabins need a serious upgrade

Great water park

Great park, nice room but low quality guests taking advantage of free rooms for a time share opportunity. Food was ok but nothing fantastic. Only problem I had was the patio at our Villa was covered in leaves and yellow pollen, I called the front desk and was told that someone from landscaping would come by and blow off the deck. That person never showed up and I didn't receive a follow up call from the front desk to make sure they did.

nothing

none to the most it would have been a great experience if my family would not have been pressured in to buying something that we cant afford.

Rustic spring getaway

My overall experience was great. My children enjoyed it because there are a variety of things that kept them busy. My husband and I enjoyed because it's only 3 plus hours from our home and we too enjoyed the amenities.

Avoid

Check in took a long time. They seemed very understaffed. Then they try to sell you on going to a time share presentation. We went ahead and signed up since they offered us "free" waterpark tickets. You had to pay a deposit and for the tickets and then they refund them after the presentation. We were to check in on Monday and check out on Friday during spring break. We agreed to an appointment on Wednesday morning. We arrive at the appointment. And it takes them 40 minutes to sort out why the appointment suddenly no longer existed. Apparently the appointment was scheduled on Saturday instead of Wednesday like we agreed too. We were not the only people there who appeared to have this issue. After we checked in we decided to go grill some burgers on the grills that are outside the rooms. The grill outside ours had a wasp nest in it. We called for someone to come remove it. No one ever came. Then the TV's did not seem to work. Turns out the remotes did not have batteries. We called for some batteries. None ever came. Then each night I would receive notifications of large dollar transactions being listed as pending on my credit card (even though I had paid for the stay in full well before coming). The manager and the front desk person swore they would get them removed. They didn't until I checked out. In the meantime I had almost a thousand dollars in pending charges that had no business being there. While I spent 45 minutes waiting for them try to resolve the issue, I saw the manager repeatedly deal with calls complaining of how long it was taking to get maintenance issues fixed in rooms and tell people they could not check in because he had no one who could do it, and he could not do it. The fridge also had issues. This was one issue that was fixed almost immediately. They swapped it out with a different one, which took a little bit of time, but not long enough for it to ruin our food. Then when we went to clean at the end of the stay, the check out check list said we could find trash bags under the sink. There were none. We called and asked for some. They never came. We ended up just trying to put all of the trash in a neat pile. I feel bad for the cleaning people. They also do not supply fresh towels it seems. They expect you to go to the laundry facility and wash their towels for them after purchasing some laundry detergent. The kids loved the waterpark, but I spent the whole time just wondering what would go wrong next.

Great resort for families.

I highly recommend this resort for families that want an all inclusive experience at a reasonable price. There is really no need to travel outside of the resort, however there are some small restaurants that are only a short drive away. Our kids loved the indoor water park. It is not as large as some of the other indoor parks we have been to, but it is great for younger kids and ours would have played there all day.

Clean, beautiful area and nice amenities

We have three travelers, two parents and an older child. We had a great time at this location and it was a first impression for holiday in club vacations. We actually stayed on site the entire time and did not have time to access the waterpark nor go into Tyler. But we had a great time regardless and had hoped to stay on site, as we did, throughout the weekend. We rented a pontoon boat at the local marina, played sports, played putt putt, and rented movies and games at the activities center. If we had had more time, We would have participated in the Organized bingo. We also really enjoyed having a kitchen and two bedrooms. The condo was large and everything was clean and maintained. We had a beautiful view. Grocery store five minutes away. Indoor waterpark looked nice, beach area and marina were nice too.

Lovely Country Getaway

Allowed to check in one hour early, no line at check in. Stayed in newly renovated two bedroom lodge villa. Quiet and safe. Good wifi signal. Lovely groundskeep. Fun family activities and amazing indoor Waterpark. Quick access to local grocery store about 2 miles away and 10-15 miles from heart of Tyler attractions and restaurants. Beds comfy and fun jacuzzi tub. Loved the rural setting and wonderful family time. All service personnel friendly and professional

Awesome trip!

Great place for the money, worth it. Especially if you have kids.