Villages Resort at Lake PalestineRental Guest Reviews

Family vacation

The rooms were hot. We had one lodge, the ac stop working. We did not get an for 8 hours. The Presidential suite both room at was poor.

Broken A/C

The air conditioner in the unit was broken ion check in. We were not given a new room and were told the unit would be fixed. The unit finally caught up to the 90 degree temperature in the room on the second night of our stay. Nobody from management bothered to check on us after they "fixed" the air conditioner.

Hidden Jewel Resort in Texas

A neat place to take a family for a lot of fun filled days that are right at your door steps. From all the nice pools, the waterpark that I understand is open year round and the extras such as putt putt golf and arcade area, cinema, tennis, volleyball, basketball courts, ping pong, there is something to keep everyone busy I will say with a smile from a mom of 4 kids, various ages from 17-8. Places to eat are limited there on site however the prices are fair to normal prices and the pizza and subs are fresh and yummy. The workers around the facility were all very friendly, smiling and that is a nice plus encountering people that actually act like they enjoy their jobs.

Great Value

This resort was very nice only complaint was the check in process plan to wait in line if you arrive between 5-7

Very disappointed

I’ve never been so disappointed staying here we have at least 60 friends that have time share there we where going to consider it but this trip made our minds along with many others to NOT be part of this mess again!

Check In needs fixing

Over all the resort was nice and allot of accommodation's for the price the rooms where nice and clean my only complaint is the check in process was not good! It is understandable that on Friday from 4:00pm to 7:00pm will be the busiest time. I would suggest that they have more than three people checking in that number of guest! After driving for more than 9 hours to arrive at 6:00pm to have to get in a long to line to check in made the first impression not a good one. More help on Friday night would have made the experience much better!

Only one issue

This Resort and all its amenities were beautiful. My only issue was the poor treatment that I received a poem check in and throughout my stay with the front desk. If I rated this based on just my experience with them I would not go back. However the hotel itself was beautiful comfortable and clean. The water park was a bit overpriced for what there was to do there.

Great vacation resort

Me and my family had such an amazing time! The Beach Club was absolutely wonderful! The only issues we had was with checking in! We waited in line to check in with 3 small kids, for 2 hrs and 6pm! But other than that, it was great!

Wonderful resort

We had a wonderful time at this resort. There were many activities to keep our son busy. Great selection of pools and the waterpark was great.

Great staff and service

Elizabeth at registration desk was Super! I bugged her pretty much every day with questions and she was very helpful, greeted me with a smile and very pleasant. She needs a raise! Subway employee (didn't catch his name) was also very accommodating. (My daughter has diabetes and he went out of his way to prepare her sandwich to her specifications.)