Villages Resort at Lake PalestineRental Guest Reviews

Great place!

I had never been before, but was pleasantly surprised with it. The rooms were clean and private and the activities were a hit with the kids! Would definitely be coming back!

Eh.

We reserved 2 villas for our family of 7. The villas were nice and spacious. Not super clean, but not disgusting either. We were surprised at check-in that there was an addition $115/villa deposit. We had planned to use the waterpark but since it was an extra $25/person and in light of the extra deposit money, we decided against it. It was frustrating to not be expecting this fee. We had a nice weekend. We did not eat at the resort. We used the game room. It was nice. The jets in the bathtubs did not work, several outlets did not work. The villas seemed to need some repairs, like the flooring was ripped and stained. Every time I've had to deal with an employee, they seemed uninterested in helping me and uncompassionate. Over all, I would not recommend that my friends go here. I just don't feel comfortable sending them here because of the lack of service. It was disappointing. We had a good weekend because we were together and we chose to have a good weekend. But I wouldn't say that the accommodations had much to do with that.

Pleasantly Surprised!

We were not sure what to expect and were very happy from the first interaction during check-in. The staff was very friendly and engaging and the amenities exceeded our expectations. The price to value is very good. Our children are 6,4 and 2. The water park was perfect for the 6 year old...good for the 4 year old...and a little too big for the 2 year old. We've discussed that this will be a perfect weekend getaway when our kids are 8,6,and 4 or beyond. We were very impressed that, when the batteries in the TV remote were dead, it took about 2 mins for someone to bring new batteries. The service is great!

Super Mini Vaca!

Everything about our stay was perfect. The room was perfect for 2 young children and 4 adults. Plenty of room for everyone. Plenty of towels. Room was clean and kitchen was well stocked. We loved the activity center, the water park, the outdoor activities and the views! Everyone was friendly and helpful. We will be back very soon!

Excellent hotel for the price, great getaway for families

This hotel exceeded our expectations! We were impressed with the quality of the rooms, bedding and linens and had a ton of space to move around. We had a scary situation when a dresser/TV tumbled over that my toddler had pulled the bottom drawers out on. Luckily the dresser wedged and did not fall all the way to the ground but it is terrifying to know that the furniture was not secured and it could have been a very different outcome. Otherwise, highly recommend this facility.

Texas

Awesome location and experience . Facility was top notch!

Was hoping this place was improved over Silverleaf...guess not.

Nice location but still - Just disappointed. I had hoped these former Silverleaf properties would have been updated and that there would be no "Sales meeting" Pitches. I was wrong. The ad Pics on their site show the high end suites which most can't even get in, so that is a bait and switch. I had to tell them on two separate occasions - no I do not want to attend a "sales" based member meeting. This is just a quick pressure selling technique to try and get you to upgrade that Silverleaf was infamous for and they still do it here. The first room we were in had issues with the master bath (Toilet broken). Then they moved us to another room with no linens for the sofa bed. Fortunately I brought a sleeping bag. In both rooms the Fridge leaked if you enabled the ice maker. Very dated appliances. Staybridge is WAY better. Add to that the game room area still has Quarter charge pool tables....really?!? Come on guys, those tables should be open for free to members and not be a nickel and dime us to death deal like that. The mini-golf area is really dated and in need of serious upgrades.

Disappointed

After staying with many other resorts I was quite surprised how disappointing this resort was. The outside appearance of the buildings were very nice and well maintained. Inside the rooms were in need of updating. It just didn’t seem clean and there was a musty smell to the room. The worst part of my experience was the noise levels, we were a bottom unit and you could hear everything. Every time a person moved in the neighboring units you could here them. What was really upsetting was the people deciding to have a party at the outdoor grill at 3am. This was directly outside my room and when I went to call the front desk or security I come to find out the phone doesn’t work at all. It was all quite frustrating. When brought to the attention the next day to the front desk it was a oh sorry to hear that....not a what can we do to fix this problem. My other complaint is the water park, the water was so cold. After ten minutes of being in the water my son was so cold he was shivering we just left. It wasn’t worth paying that amount of money for ten minutes. Overall I was just disappointed in the stay.

Awful

I am a very frequent traveler for business and always try and stay at IHG groups. I had booked this hotel using my IGH points(which was several) and have never been more disappointed in IHG. Being extremely upset that our room was nothing as expected! The room was dirty, carpet awful(walked around in shocks), extremely dated everything, no shower in the master bath only a whirlpool tub that was awful! Had to use a very small stand up shower wearing flip flops. If I could give zero stars I would. Should have booked at the Holiday Inn in Tyler(which I have stayed several times) but this location was close to my daughter so I thought I would try it what a disappointment and waste of points.

Over Charged Multipule Times

We reserved two units from Thursday to Saturday. The first unit was much cleaner than the second unit. We were not given priorty checkin as Elite members or acknowledged as Elite members. We had several unexplained charges on our charge card. We explained the situation and over $800 in additional charges to Linda at the front desk who was very nice and accomedating. She went to the back to speak to the manager. She kept us informed that the manager was working on it. I asked what the managers name was because I was upset that the manager did not come out o the back to speak to us first and say let me take a few moments to look into things. Jerry finally came out to say that he could not explain several of the charges except that they were to drop off per the system. The second unit still had a dirty towel hanging up, nail clippings on the table, the handle to the bedroom door on the counter, and lost socks/clothing under the guest bed. We locked ourselves out and the Security Guard I did not get a look at his name tag as it was cold and dark who can to let us in just opened the door and did not even acknowledge us. We asked about extending our stay and was told that it would be no problem, we had plenty of availability. We tried to extend using the app and website, however we were given the back end system was down. We went back to the front desk to make the reservations and was told that we needed to call the reservation line which was closed and again there was plenty of availability to extend. Once we were able to reach IHG reservations by phone we were told there was no availability for the Saturday night but availability from Sunday on. We had to book Saturday night at another IHG property before being able to come back to the Villages on Sunday.