Villages Resort at Lake PalestineRental Guest Reviews

Don’t waste your Money

Pictures online are deceiving. This place is old and dirty.

Fantastic Family Resort! Fun Fun Fun!

This resort was amazing! It has everything for you and your family to enjoy trip filled with fun and relaxation. I loved all the amenities and games they offer included in your stay, miniature golf, shuffle board tennis, and so much more. We also did horseback riding rented a boat and went to the water part which all were priced reasonably. I thought it was neat that they offered more of an outdoor stay feeling in some cabins surrounded by beautiful trees or more upscale in the beach club or at the harbor. We stayed at the beach club and really enjoyed the pool there. It was easy to get around and navigate as long as you explore in your car when you first get there with the map they provided. I would say my only issue with the entire stay was at check-in. The front desk staff can definitely be more friendly alone with the activities staff. Most of them were young girls that need additional training in customer service, some of them had attitudes. The mask restriction needs to end! People are on vacation and those that are uncomfortable can stay home or wear one on their own account. The order has been lifted it is not the resort’s place to force their guests, who are paying to be there to wear a mask when the mandate has been lifted. Kelli the resort manager was excellent and is going and amazing job! She was welcoming, kind and professional. In addition the pool staff was fantastic, the spa was not heating so I called the desk and Jonh Wade was there in under 15 minutes and fixed it for us. That was impressive considering how large the resort is, not only that is was very friendly and professional and organized.

Excellent Stay

Perfect place to stay. The staff were nice and super helpful. It is very quiet and clean.

March 19, 21 Stay

From the beginning, at check in, it was bad. It took almost 3 hours past the 4pm check in time to finally get the keys to our room. It seemed there was a huge lack of communication within the check in staff and housekeeping. I requested someone to contact me regarding my wait, that never happened, after I was assured someone would contact me. When we finally got into the room, the coffee pot was dirty, found p.hair in the toilet, and just felt the room had a rush cleanup. We also took advantage of the water park, it was over crowded, fumes of chlorine burned our eyes, and was uncomfortable with the covid pandemic. This is unfortunate because we had visited this facility in January 20 and enjoyed it.

Great stay

This is a family friendly establishment and a great place to relax. There are plenty of activities around for everyone to enjoy. Not all activities are included in the cost of the room (i.e. indoor water park, horse back riding, etc.) Parking is limited; so will require a disconnect of any trailers.

Rashaun

No hot water for the tube, the a/c wasn’t working the first night .

My sray

Was great only problem is that the kids activities in the activity center did not last long enough.

Happy Vacationer

We had a great experience. The property is beautiful and everything is so clean. There are so many things to do with the kids on the property and then at the marina. We will definitely be back.

Avoid and stay downtown.

Room was dirty. Room air conditioning was broken. Water park was extra. Old property in need of updating.

Excellent

Overalll everything was good with my experience. Really quiet place overall relaxing