Piney Shores Resort at Lake ConroeRental Guest Reviews

Reservation Debacle

Overall the resort was fine; however, you can tell that some of the buildings are in disrepair and have not been maintained as they should be. The most frustrating part of the trip was when we checked in. The reservations were made in July of 2020 through the IHG reservation line. I made specific requests of the room type and what building I preferred. I was told those requests would be met since I made the reservation so early. Upon arrival, I was told that those requests cannot be guaranteed unless you call the resort directly. This should have been mentioned. The first room we received was not what we asked for and was not worth the same amount of money that we paid for the much larger room we requested, nor was it in the building we requested. When we questioned why we were given that room, we were told it was "the luck of the draw". However, when we drove over to the buildings, there was literally no other vehicles parked in front of the building that we requested. We were checking in on a Thursday and actually arrived early and were likely one of the first guests to arrive for that weekend's time frame. If it is "luck of the draw", then we should have been given priority since we arrived much earlier than everyone else that may have had reservations. Ultimately, we were put in a room of the type we requested; however, not in the building group we requested (even though there wasn't anyone in that building at that time). When we checked into the room, there were numerous doors that did not close/lock properly and the cold water line under the sink had been disconnected. After I reconnected it, we found that there was a leak behind the fridge or under the cabinet which is probably why the line was turned off. Why didn't they just fix it? It was par for the course when looking at the exterior of some of the other buildings; i.e. balconies dirty, railings needing repair, sections of roof missing, etc. We will likely use the resort again; mainly because of convenience and cost compared to the other big resort on the Lake that is much pricier. I have been an IHG member for years and I really hope they put some funds into getting the Piney Shores resort looking good again. NOTE: I don't go around taking photos of damages so I didn't have a photo to upload; shouldn't be requirement to share photos to post a review.

great view of lake conroe

I give it a 10 with the exception of not being able to extend my stay for 2 days.

Always the best

The best place to stay, we have a great time every time we visit Piney Shores. My kids love the resort and all the activities. We love to fish of shore and do everything else.

Scenic

The staff was less than friendly, the air conditioning didn't work in the first room, but the security guard brought us two commercial fans to use around midnight, no staff to call. The next day, we called and the woman that answered the phone said she'd call us back to let us know what they were going to do. We had to sit and wait in the room for her call. It kept us from getting to do some of the things we had wanted to do. She should have told us if they were going to move us or send someone to fix it. We could have packed our things while waiting for another room. No apologies, no concern for the inconveniences caused by any of it. The location and the activities available were very nice. But the only employees, I can recommend are the security guard, the man taking care of the trash, and April. They were the only employees that were friendly, or even greeted us.

in the units are real nice

let the customers know how much the security deposit on web

Family Birthday Celebration

All, I can say is everyone loved it here. My family is already planning our next stay!

Very comfortable and relaxing

It was awesome. The bed was very comfortable, and the patio was my favorite part being able to look out at the lake.

Needs Improving

The overall upkeep of the property needs to be better. Power washing of the outside is badly needed. Painting and repairs in the rooms are needed. The rooms need to be sprayed for bugs and insects.

Great place to stay

Great for both family get always or couple retreats. Overall great experience.

Great stay

Please stay here you won’t be disappointed. Thanks for my time can’t wait to come again need another weekend